REGISTER | LOGIN
Breaking News
News Analysis
Content posted in January 2000
<<   <   Page 24 / 25   >   >>
Samsung Says 288-Mbit Rambus DRAM Is Ready
News & Analysis  
1/3/2000   Post a comment
The RDRAM will be fabricated with a 0.17-micron process technology.
Some Taiwan Fabs Shut Down Briefly For Y2K
News & Analysis  
1/3/2000   Post a comment
While chip makers might be celebrating, some computer systems analysts believe Y2K problems could still crop up.
Lucent readies hands-free cell-phone kit
News & Analysis  
1/3/2000   Post a comment
Lucent Technologies' Microelectronics Group will announce its entry into the market for hands-free cell-phone car kits at this week's Consumer Electronics Show. Based on an echo-canceling DSP, the car kit eliminates the need for drivers to look at a cell phone and manually dial while driving.
Digital broadcast radio tunes in at CES
News & Analysis  
1/3/2000   Post a comment
Behind the scenes at this week's Consumer Electronics Show, chip and system makers will be discussing partnerships, displaying prototypes and talking about standards for what could be the next wave of digital consumer technology: digital broadcast radio. The products are still months away from the market, but key regulatory, business and technical decisions will be hotly debated at CES this week.
Empowering New Development
News & Analysis  
1/3/2000   Post a comment
DC/DC converter modules
Some Taiwan Fabs Shut Down Briefly For Y2K
News & Analysis  
1/2/2000   Post a comment
While chip makers might be celebrating, some computer systems analysts believe Y2K problems could still crop up.
Arrogant or Stupid?
News & Analysis  
1/1/2000   Post a comment
Personality flaws can limit CommFusion success.
InfoInteractive's Internet Call Manager
News & Analysis  
1/1/2000   Post a comment
Lets you manage incoming calls while you're on a dialup Net connection and gives you web-based voicemail.
The Honor of Your Presence is Requested
News & Analysis  
1/1/2000   Post a comment
So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
eGain Communications' eGain Live 3.0
News & Analysis  
1/1/2000   Post a comment
eGain Live 3.0 from eGain Communications (Sunnyvale, CA) enables visitors to your Web site to contact agents and conduct live onscreen chat sessions with them.
The Right Calling for Telecom Companies
News & Analysis  
1/1/2000   Post a comment
Here's how phone companies apply their telecom expertise to managing efficient and effective call centers.
Train Without Pain: The Benefits of Computer-Based Training Tools
News & Analysis  
1/1/2000   Post a comment
You can train new agents at their desktops quickly and effectively with the right software. Here's a look at computer-based training tools worth considering for your call center.
Kana Communications' Kana 4
News & Analysis  
1/1/2000   Post a comment
A software suite that lets you manage your call center's response to customers' e-mail messages and on-line forms.
The Bare Switch Project
News & Analysis  
1/1/2000   Post a comment
12 years ago, our CT ancestors ventured into the open communications wilderness. We discovered the original manuscripts: SCAI, ASAI, ACT, CSTA, and OAI to name a few. Nearby, Internet sorcerers cackled. A winged sow stood in the corner and awaited its destiny.
Applying American Know-How in Site Selection
News & Analysis  
1/1/2000   Post a comment
In a boom economy, the best way to cope with US call center growth is to apply good old American know-how. Here Call Center Magazine's Brendan Read gives ways to take advantage of the opportunities that regions throughout the US offer for call centers.
The Honor of Your Presence is Requested
News & Analysis  
1/1/2000   Post a comment
So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
Netdialog's Netdialog Release 2.5
News & Analysis  
1/1/2000   Post a comment
netDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.
Voice Over DSL is Coming
News & Analysis  
1/1/2000   Post a comment
Here's what the future looks like.
Contracting With Carriers: Buyer Beware
News & Analysis  
1/1/2000   Post a comment
Negotiating service agreements with telecommunications carriers is a precarious undertaking.
Applying American Know-How in Site Selection
News & Analysis  
1/1/2000   Post a comment
In a boom economy, the best way to cope with US call center growth is to apply good old American know-how. Here Call Center Magazine's Brendan Read gives ways to take advantage of the opportunities that regions throughout the US offer for call centers.
The Future of Call Accounting
News & Analysis  
1/1/2000   Post a comment
Flat-rate billing, "free" long distance - soon, pundits say, voice service itself may cost (next to) nothing. Does this spell doom for call accounting, or does convergence offer huge opportunities for this "back room" application to assume a front-and-center role?
CT Labs tests: Speech Driven Auto Attendants
News & Analysis  
1/1/2000   Post a comment
Speech recognition auto attendants aim to replace those annoying "spell by digit" company directories as well as expensive live operators. Does their performance match their aim? We aimed to find out.
The Quest For The Perfect Headset
News & Analysis  
1/1/2000   Post a comment
Headsets are among your call center's most important purchases. Here are the key criteria to consider when you buy headsets for agents.
New Terms For The New Year
News & Analysis  
1/1/2000   Post a comment
Welcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.
Proven UNIX
News & Analysis  
1/1/2000   Post a comment
SCO - the Santa Cruz Operation - has been in the UNIX marketplace for 20 years. It now holds a dominant position with respect to this powerful, fault-resilient OS.
Contracting With Carriers: Buyer Beware
News & Analysis  
1/1/2000   Post a comment
Negotiating service agreements with telecommunications carriers is a precarious undertaking.
eGain Communications' eGain Live 3.0
News & Analysis  
1/1/2000   Post a comment
eGain Live 3.0 from eGain Communications (Sunnyvale, CA) enables visitors to your Web site to contact agents and conduct live onscreen chat sessions with them.
Knowlix's iKnow and iKnowAuthor version 4.5
News & Analysis  
1/1/2000   Post a comment
Knowlix's (Draper, UT) version 4.5 of its iKnow and iKnowAuthor software offers enhanced reporting capabilities and lets you control access to specific parts of your knowledge base.
Nortel Networks' Symposium Express Call Center 2.0
News & Analysis  
1/1/2000   Post a comment
Nortel Networks' (Richardson, TX) Symposium Express Call Center 2.0 call routing software enables you to send calls to agents based on the criteria you set and provides you with reports that detail each agent's availability.
Nortel Networks' Symposium Express Call Center 2.0
News & Analysis  
1/1/2000   Post a comment
Nortel Networks' (Richardson, TX) Symposium Express Call Center 2.0 call routing software enables you to send calls to agents based on the criteria you set and provides you with reports that detail each agent's availability.
Kana Communications' Kana 4
News & Analysis  
1/1/2000   Post a comment
A software suite that lets you manage your call center's response to customers' e-mail messages and on-line forms.
<<   <   Page 24 / 25   >   >>


Like Us on Facebook