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Samsung Says 288-Mbit Rambus DRAM Is Ready
News & Analysis  
1/3/2000   Post a comment
The RDRAM will be fabricated with a 0.17-micron process technology.
Some Taiwan Fabs Shut Down Briefly For Y2K
News & Analysis  
1/3/2000   Post a comment
While chip makers might be celebrating, some computer systems analysts believe Y2K problems could still crop up.
Lucent readies hands-free cell-phone kit
News & Analysis  
1/3/2000   Post a comment
Lucent Technologies' Microelectronics Group will announce its entry into the market for hands-free cell-phone car kits at this week's Consumer Electronics Show. Based on an echo-canceling DSP, the car kit eliminates the need for drivers to look at a cell phone and manually dial while driving.
Digital broadcast radio tunes in at CES
News & Analysis  
1/3/2000   Post a comment
Behind the scenes at this week's Consumer Electronics Show, chip and system makers will be discussing partnerships, displaying prototypes and talking about standards for what could be the next wave of digital consumer technology: digital broadcast radio. The products are still months away from the market, but key regulatory, business and technical decisions will be hotly debated at CES this week.
Empowering New Development
News & Analysis  
1/3/2000   Post a comment
DC/DC converter modules
Some Taiwan Fabs Shut Down Briefly For Y2K
News & Analysis  
1/2/2000   Post a comment
While chip makers might be celebrating, some computer systems analysts believe Y2K problems could still crop up.
Kana Communications' Kana 4
News & Analysis  
1/1/2000   Post a comment
A software suite that lets you manage your call center's response to customers' e-mail messages and on-line forms.
Knowlix's iKnow and iKnowAuthor version 4.5
News & Analysis  
1/1/2000   Post a comment
Knowlix's (Draper, UT) version 4.5 of its iKnow and iKnowAuthor software offers enhanced reporting capabilities and lets you control access to specific parts of your knowledge base.
The Right Calling for Telecom Companies
News & Analysis  
1/1/2000   Post a comment
Here's how phone companies apply their telecom expertise to managing efficient and effective call centers.
Train Without Pain: The Benefits of Computer-Based Training Tools
News & Analysis  
1/1/2000   Post a comment
You can train new agents at their desktops quickly and effectively with the right software. Here's a look at computer-based training tools worth considering for your call center.
The Honor of Your Presence is Requested
News & Analysis  
1/1/2000   Post a comment
So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
Netdialog's Netdialog Release 2.5
News & Analysis  
1/1/2000   Post a comment
netDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.
eGain Communications' eGain Live 3.0
News & Analysis  
1/1/2000   Post a comment
eGain Live 3.0 from eGain Communications (Sunnyvale, CA) enables visitors to your Web site to contact agents and conduct live onscreen chat sessions with them.
Nortel Networks' Symposium Express Call Center 2.0
News & Analysis  
1/1/2000   Post a comment
Nortel Networks' (Richardson, TX) Symposium Express Call Center 2.0 call routing software enables you to send calls to agents based on the criteria you set and provides you with reports that detail each agent's availability.
The Quest For The Perfect Headset
News & Analysis  
1/1/2000   Post a comment
Headsets are among your call center's most important purchases. Here are the key criteria to consider when you buy headsets for agents.
A Feast of Outsourcing Services
News & Analysis  
1/1/2000   Post a comment
Here are new ways that outsourcers can improve your ability to serve callers and on-line customers.
New Terms For The New Year
News & Analysis  
1/1/2000   Post a comment
Welcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.
Applying American Know-How in Site Selection
News & Analysis  
1/1/2000   Post a comment
In a boom economy, the best way to cope with US call center growth is to apply good old American know-how. Here Call Center Magazine's Brendan Read gives ways to take advantage of the opportunities that regions throughout the US offer for call centers.
Applying American Know-How in Site Selection
News & Analysis  
1/1/2000   Post a comment
In a boom economy, the best way to cope with US call center growth is to apply good old American know-how. Here Call Center Magazine's Brendan Read gives ways to take advantage of the opportunities that regions throughout the US offer for call centers.
The Right Calling for Telecom Companies
News & Analysis  
1/1/2000   Post a comment
Here's how phone companies apply their telecom expertise to managing efficient and effective call centers.
The Quest For The Perfect Headset
News & Analysis  
1/1/2000   Post a comment
Headsets are among your call center's most important purchases. Here are the key criteria to consider when you buy headsets for agents.
Train Without Pain: The Benefits of Computer-Based Training Tools
News & Analysis  
1/1/2000   Post a comment
You can train new agents at their desktops quickly and effectively with the right software. Here's a look at computer-based training tools worth considering for your call center.
A Feast of Outsourcing Services
News & Analysis  
1/1/2000   Post a comment
Here are new ways that outsourcers can improve your ability to serve callers and on-line customers.
The Honor of Your Presence is Requested
News & Analysis  
1/1/2000   Post a comment
So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
New Terms For The New Year
News & Analysis  
1/1/2000   Post a comment
Welcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.
Netdialog's Netdialog Release 2.5
News & Analysis  
1/1/2000   Post a comment
netDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.
eGain Communications' eGain Live 3.0
News & Analysis  
1/1/2000   Post a comment
eGain Live 3.0 from eGain Communications (Sunnyvale, CA) enables visitors to your Web site to contact agents and conduct live onscreen chat sessions with them.
Nortel Networks' Symposium Express Call Center 2.0
News & Analysis  
1/1/2000   Post a comment
Nortel Networks' (Richardson, TX) Symposium Express Call Center 2.0 call routing software enables you to send calls to agents based on the criteria you set and provides you with reports that detail each agent's availability.
Knowlix's iKnow and iKnowAuthor version 4.5
News & Analysis  
1/1/2000   Post a comment
Knowlix's (Draper, UT) version 4.5 of its iKnow and iKnowAuthor software offers enhanced reporting capabilities and lets you control access to specific parts of your knowledge base.
Kana Communications' Kana 4
News & Analysis  
1/1/2000   Post a comment
A software suite that lets you manage your call center's response to customers' e-mail messages and on-line forms.
Soft-Switching and Public Network Integration
News & Analysis  
1/1/2000   Post a comment
IP to the left of them, legacy to the right, today’s carriers are looking for ways to bring competitive services to market quickly and inexpensively in a hybrid network environment. Here’s a look at a new kind of switch that could help navigate the divide.
<<   <   Page 24 / 25   >   >>


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Max Maxfield

ESC Boston 2015 Sneak Peek! Embedded Systems That Glow in the Dark
Max Maxfield
Post a comment
Some time ago, I asked my mom what she knew about radiation. She replied that she didn't know much about it at all; all she did know was that she didn't want to be in the same room as ...

Chris Wiltz, Managing Editor, Design News

10 Greatest Hoaxes in the History of Engineering
Chris Wiltz, Managing Editor, Design News
5 comments
You'll probably be reading your fair share of fake headlines on April 1, but phony tech news - both for scams and humor - aren't anything new. The history of science and technology is rife ...

Bernard Cole

A Book For All Reasons
Bernard Cole
3 comments
Robert Oshana's recent book "Software Engineering for Embedded Systems (Newnes/Elsevier)," written and edited with Mark Kraeling, is a 'book for all reasons.' At almost 1,200 pages, it ...

latest comment mjlinden Thanks for your input!
Martin Rowe

Leonard Nimoy, We'll Miss you
Martin Rowe
5 comments
Like many of you, I was saddened to hear the news of Leonard Nimoy's death. His Star Trek character Mr. Spock was an inspiration to many of us who entered technical fields.

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