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Content posted in January 2000
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Kana Communications' Kana 4
News & Analysis  
1/1/2000   Post a comment
A software suite that lets you manage your call center's response to customers' e-mail messages and on-line forms.
Contracting With Carriers: Buyer Beware
News & Analysis  
1/1/2000   Post a comment
Negotiating service agreements with telecommunications carriers is a precarious undertaking.
The Bare Switch Project
News & Analysis  
1/1/2000   Post a comment
12 years ago, our CT ancestors ventured into the open communications wilderness. We discovered the original manuscripts: SCAI, ASAI, ACT, CSTA, and OAI to name a few. Nearby, Internet sorcerers cackled. A winged sow stood in the corner and awaited its destiny.
Voice Over DSL is Coming
News & Analysis  
1/1/2000   Post a comment
Here's what the future looks like.
Proven UNIX
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1/1/2000   Post a comment
SCO - the Santa Cruz Operation - has been in the UNIX marketplace for 20 years. It now holds a dominant position with respect to this powerful, fault-resilient OS.
Contracting With Carriers: Buyer Beware
News & Analysis  
1/1/2000   Post a comment
Negotiating service agreements with telecommunications carriers is a precarious undertaking.
Netdialog's Netdialog Release 2.5
News & Analysis  
1/1/2000   Post a comment
netDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.
Soft-Switching and Public Network Integration
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1/1/2000   Post a comment
IP to the left of them, legacy to the right, today’s carriers are looking for ways to bring competitive services to market quickly and inexpensively in a hybrid network environment. Here’s a look at a new kind of switch that could help navigate the divide.
Small Office CT: High Performance, Low Pain Threshold
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1/1/2000   Post a comment
CT presents a broad range of cost-effective solutions for small- and medium-sized offices. Here's all the latest on micro-PBX's, communication servers, messaging, and small office VoIP.
A Convergence Box for SOHO's
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1/1/2000   Post a comment
Pivotal's Stargazer 1800 ISDN VoIP Router.
Arrogant or Stupid?
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1/1/2000   Post a comment
Personality flaws can limit CommFusion success.
InfoInteractive's Internet Call Manager
News & Analysis  
1/1/2000   Post a comment
Lets you manage incoming calls while you're on a dialup Net connection and gives you web-based voicemail.
Netdialog's Netdialog Release 2.5
News & Analysis  
1/1/2000   Post a comment
netDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.
The Future of Call Accounting
News & Analysis  
1/1/2000   Post a comment
Flat-rate billing, "free" long distance - soon, pundits say, voice service itself may cost (next to) nothing. Does this spell doom for call accounting, or does convergence offer huge opportunities for this "back room" application to assume a front-and-center role?
CT Labs tests: Speech Driven Auto Attendants
News & Analysis  
1/1/2000   Post a comment
Speech recognition auto attendants aim to replace those annoying "spell by digit" company directories as well as expensive live operators. Does their performance match their aim? We aimed to find out.
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