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Content posted in January 2000
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A Convergence Box for SOHO's
News & Analysis  
1/1/2000   Post a comment
Pivotal's Stargazer 1800 ISDN VoIP Router.
CT Labs tests: Speech Driven Auto Attendants
News & Analysis  
1/1/2000   Post a comment
Speech recognition auto attendants aim to replace those annoying "spell by digit" company directories as well as expensive live operators. Does their performance match their aim? We aimed to find out.
Arrogant or Stupid?
News & Analysis  
1/1/2000   Post a comment
Personality flaws can limit CommFusion success.
InfoInteractive's Internet Call Manager
News & Analysis  
1/1/2000   Post a comment
Lets you manage incoming calls while you're on a dialup Net connection and gives you web-based voicemail.
Applying American Know-How in Site Selection
News & Analysis  
1/1/2000   Post a comment
In a boom economy, the best way to cope with US call center growth is to apply good old American know-how. Here Call Center Magazine's Brendan Read gives ways to take advantage of the opportunities that regions throughout the US offer for call centers.
Nortel Networks' Symposium Express Call Center 2.0
News & Analysis  
1/1/2000   Post a comment
Nortel Networks' (Richardson, TX) Symposium Express Call Center 2.0 call routing software enables you to send calls to agents based on the criteria you set and provides you with reports that detail each agent's availability.
A Feast of Outsourcing Services
News & Analysis  
1/1/2000   Post a comment
Here are new ways that outsourcers can improve your ability to serve callers and on-line customers.
Applying American Know-How in Site Selection
News & Analysis  
1/1/2000   Post a comment
In a boom economy, the best way to cope with US call center growth is to apply good old American know-how. Here Call Center Magazine's Brendan Read gives ways to take advantage of the opportunities that regions throughout the US offer for call centers.
The Future of Call Accounting
News & Analysis  
1/1/2000   Post a comment
Flat-rate billing, "free" long distance - soon, pundits say, voice service itself may cost (next to) nothing. Does this spell doom for call accounting, or does convergence offer huge opportunities for this "back room" application to assume a front-and-center role?
The Honor of Your Presence is Requested
News & Analysis  
1/1/2000   Post a comment
So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
Netdialog's Netdialog Release 2.5
News & Analysis  
1/1/2000   Post a comment
netDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.
Nortel Networks' Symposium Express Call Center 2.0
News & Analysis  
1/1/2000   Post a comment
Nortel Networks' (Richardson, TX) Symposium Express Call Center 2.0 call routing software enables you to send calls to agents based on the criteria you set and provides you with reports that detail each agent's availability.
Kana Communications' Kana 4
News & Analysis  
1/1/2000   Post a comment
A software suite that lets you manage your call center's response to customers' e-mail messages and on-line forms.
Intelligent Time Sheets
News & Analysis  
1/1/2000   Post a comment
CNC Global Consulting builds an intelligent time-sheet app.
Bookmark This!
News & Analysis  
1/1/2000   Post a comment
Maury's favorite super-useful URLs.
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