Proven UNIX News & Analysis 1/1/2000 Post a comment SCO - the Santa Cruz Operation - has been in the UNIX marketplace for 20
years. It now holds a dominant position with respect to this powerful,
The Honor of Your Presence is Requested News & Analysis 1/1/2000 Post a comment So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
New Terms For The New Year News & Analysis 1/1/2000 Post a comment Welcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.
Netdialog's Netdialog Release 2.5 News & Analysis 1/1/2000 Post a comment netDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.