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Content posted in January 2000
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Proven UNIX
News & Analysis  
1/1/2000   Post a comment
SCO - the Santa Cruz Operation - has been in the UNIX marketplace for 20 years. It now holds a dominant position with respect to this powerful, fault-resilient OS.
Intelligent Time Sheets
News & Analysis  
1/1/2000   Post a comment
CNC Global Consulting builds an intelligent time-sheet app.
Contracting With Carriers: Buyer Beware
News & Analysis  
1/1/2000   Post a comment
Negotiating service agreements with telecommunications carriers is a precarious undertaking.
Bookmark This!
News & Analysis  
1/1/2000   Post a comment
Maury's favorite super-useful URLs.
Arrogant or Stupid?
News & Analysis  
1/1/2000   Post a comment
Personality flaws can limit CommFusion success.
A Convergence Box for SOHO's
News & Analysis  
1/1/2000   Post a comment
Pivotal's Stargazer 1800 ISDN VoIP Router.
A Feast of Outsourcing Services
News & Analysis  
1/1/2000   Post a comment
Here are new ways that outsourcers can improve your ability to serve callers and on-line customers.
The Honor of Your Presence is Requested
News & Analysis  
1/1/2000   Post a comment
So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
New Terms For The New Year
News & Analysis  
1/1/2000   Post a comment
Welcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.
Netdialog's Netdialog Release 2.5
News & Analysis  
1/1/2000   Post a comment
netDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.
eGain Communications' eGain Live 3.0
News & Analysis  
1/1/2000   Post a comment
eGain Live 3.0 from eGain Communications (Sunnyvale, CA) enables visitors to your Web site to contact agents and conduct live onscreen chat sessions with them.
Nortel Networks' Symposium Express Call Center 2.0
News & Analysis  
1/1/2000   Post a comment
Nortel Networks' (Richardson, TX) Symposium Express Call Center 2.0 call routing software enables you to send calls to agents based on the criteria you set and provides you with reports that detail each agent's availability.
InfoInteractive's Internet Call Manager
News & Analysis  
1/1/2000   Post a comment
Lets you manage incoming calls while you're on a dialup Net connection and gives you web-based voicemail.
Knowlix's iKnow and iKnowAuthor version 4.5
News & Analysis  
1/1/2000   Post a comment
Knowlix's (Draper, UT) version 4.5 of its iKnow and iKnowAuthor software offers enhanced reporting capabilities and lets you control access to specific parts of your knowledge base.
Kana Communications' Kana 4
News & Analysis  
1/1/2000   Post a comment
A software suite that lets you manage your call center's response to customers' e-mail messages and on-line forms.
Contracting With Carriers: Buyer Beware
News & Analysis  
1/1/2000   Post a comment
Negotiating service agreements with telecommunications carriers is a precarious undertaking.
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