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Content posted in January 2007
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NASA taps moon partners
News & Analysis  
1/1/2007   1 comment
The next time Americans set foot on the moon, the effort will involve more partnerships with industry--and more off-the-shelf technologies--than ever before.

Labor pains
News & Analysis  
1/1/2007   Post a comment
t's hard to imagine that with a population of 1.3 billion, China would have a shortage of talented people. Yet, this perplexing talent paradox threatens the future growth of foreign and domestic companies there, including those in the technology sector.

From the outside, it would appear that little stands in the way of China's continued growth. The country contributed one-third of global economic growth in 2004, and the Chinese economy is expected to grow by 9.4 percent in 2006 and by 9.5 p
Free modeling tool aims for small companies
Product News  
1/1/2007   Post a comment
Seeking to bring Unified Modeling Language (UML) capabilities to a new generation of embedded-software developers, Telelogic AB this week will introduce Telelogic Modeler, a free UML design environment. It provides a subset of the capabilities in Telelogic's commercial Tau and Rhapsody UML modeling tools.

Motivating Agents: Respect and Rewards Make a Big Difference
News & Analysis  
1/1/2007   Post a comment
18 tips for getting the best performance through higher morale.
Are Exit Interviews a Way Out of Turnover Hell?
News & Analysis  
1/1/2007   Post a comment
Exit interviews are a way to identify consistent trends, patterns and themes and to reduce future turnover on a large scale.
New Year's Resolutions for Evolving Technologies
News & Analysis  
1/1/2007   Post a comment
To develop more advanced applications in one type of technology, it's helpful to borrow concepts from other types of technologies.
The Top Censored Call Center News Stories of 2006
News & Analysis  
1/1/2007   Post a comment
You can't keep a good reporter down. Try as we might to hide the truth from our readers, our chief investigative correspondent ferrets it out.
Dialing: It's Not Just For Sales Anymore
News & Analysis  
1/1/2007   Post a comment
Outbound is going through some big changes: telemarketing is leaner and smarter, outbound messaging is being used in innovative ways and more companies are realizing the potential of relationship dialing.
Why the Masses Are Wrong About IVR
News & Analysis  
1/1/2007   Post a comment
Encouraging people to bail on an IVR system teaches them to do something that's not in their long term interest because it raises the overall cost of providing good service.
Contact Center 2007: Exciting, Electrifying, Innovative, Thrilling, Exhilarating ... Not.
News & Analysis  
1/1/2007   Post a comment
Will this new year bring revolutionary changes in the industry? The outlook is trending against that scenario.
What is the Shape of Things to Come?
News & Analysis  
1/1/2007   Post a comment
It's easy to go out on a limb and predict the future. It's harder to be right.
How Performance Management Bolsters Benchmarking
News & Analysis  
1/1/2007   Post a comment
We reveal how call centers can link internal evaluations of agents' performance with customers' expectations.
AMD sticks with SOI at 65-nm node
News & Analysis  
1/1/2007   Post a comment
Advanced Micro Devices Inc. debuted its 65-nanometer process technology on Dec. 5 in the Athlon 64 X2, a dual-core desktop processor with nine levels of copper metallization, an aluminum under-bump metal, low-k intermetal dielectrics, a silicon-on-insulator substrate and novel mobility enhancements.

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