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Content posted in November 1999
<<   <   Page 26 / 27   >   >>
Infineon Off To A New Start
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11/1/1999   Post a comment
ARM Grabs British Software House Micrologic
News & Analysis  
11/1/1999   Post a comment
Chip company gains applications development expertise in Cambridge acquisition.
LUCENT TECHNOLOGIES' CRM CENTRAL 2000
News & Analysis  
11/1/1999   Post a comment
Give agents immediate knowledge about customers as calls arrive.
DO COMM SERVERS DELIVER?
News & Analysis  
11/1/1999   Post a comment
Communications servers are touted as more flexible, scaleable and open alternatives to conventional PBXs. But do they satisfy expectations in call centers? Here’s what we learned.
HEALTH CARE HAVENS
News & Analysis  
11/1/1999   Post a comment
Here's how call centers in health care companies do what it takes to provide each customer with compassionate and individualized service.
SNARED BY THE WEB OF OUTSOURCING OPPORTUNITIES? (PART TWO)
News & Analysis  
11/1/1999   Post a comment
Designing and managing an outsourcing partnership is complex. The nuances of negotiating a contract can sometimes snare you. Here's what you can do to get it right.
What Your Call Center Can Be Thankful For
News & Analysis  
11/1/1999   Post a comment
CallCenter Mag's Joe Fleischer gets reflective for the holidays.
LENDING AN EAR TO CUSTOMER SERVICE
News & Analysis  
11/1/1999   Post a comment
Call recording and monitoring systems let you do more than just listen to agents’ phone calls. These systems also give you insight about how agents deal with customers. Here’s how some of the latest systems can help agents improve on service they provide to customers.
Mapping Out Your Site Selection Strategies
News & Analysis  
11/1/1999   Post a comment
You have many choices of sites, facilities and building options for your call centers. Here are some suggestions from leading experts on how to go about selecting new homes for your call centers.
DATA AND SERVICES TO IMPROVE SALES PERFORMANCE
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11/1/1999   Post a comment
How list and database firms can help you better target your inbound and outbound telemarketing campaigns.
IVR SYSTEMS TALK BACK: THE SPEECH RECOGNITION REVOLUTION
News & Analysis  
11/1/1999   Post a comment
Your IVR system doesn't have to limit callers to using touchtone menus. Here's a look at some of the latest options for enhancing your IVR system with speech recognition.
TCS MANAGEMENT GROUP'S INTERACTIVE AGENT
News & Analysis  
11/1/1999   Post a comment
Agents use Interactive Agent to ask for vacation time, overtime or time off during the day for non-phone work such as training sessions or meetings. Agents can also submit requests to Interactive Agent about swapping schedules.
CALL CENTER TECHNOLOGY'S PRISM 2.2
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11/1/1999   Post a comment
A look at this call-center management software tool.
CALL CENTER CASTS A WIDER NETWORK TO CATCH A LABOR POOL
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11/1/1999   Post a comment
Williams integrates a multi-location call center solution for Pagemart Wireless.
CPS'S INFOSERVER 2000 V2.0
News & Analysis  
11/1/1999   Post a comment
This CT switch adjunct does IVR, intelligent call routing and fax-on-demand.
DIGITAL SET EMULATION
News & Analysis  
11/1/1999   Post a comment
Depending on application, desired price point, and other variables, emulating a proprietary station set may be the best way to integrate a PBX with a CT client, server or appliance.
THE CUSTOMER ALWAYS CLICKS TWICE
News & Analysis  
11/1/1999   Post a comment
A new category of call center products is emerging: systems that mix telephony, VoIP, text chat, and other Web technologies.
TCS MANAGEMENT GROUP'S INTERACTIVE AGENT
News & Analysis  
11/1/1999   Post a comment
Agents use Interactive Agent to ask for vacation time, overtime or time off during the day for non-phone work such as training sessions or meetings. Agents can also submit requests to Interactive Agent about swapping schedules.
CALL CENTER TECHNOLOGY'S PRISM 2.2
News & Analysis  
11/1/1999   Post a comment
A look at this call-center management software tool.
DATA AND SERVICES TO IMPROVE SALES PERFORMANCE
News & Analysis  
11/1/1999   Post a comment
How list and database firms can help you better target your inbound and outbound telemarketing campaigns.
DO COMM SERVERS DELIVER?
News & Analysis  
11/1/1999   Post a comment
Communications servers are touted as more flexible, scaleable and open alternatives to conventional PBXs. But do they satisfy expectations in call centers? Here’s what we learned.
What Your Call Center Can Be Thankful For
News & Analysis  
11/1/1999   Post a comment
CallCenter Mag's Joe Fleischer gets reflective for the holidays.
HEALTH CARE HAVENS
News & Analysis  
11/1/1999   Post a comment
Here's how call centers in health care companies do what it takes to provide each customer with compassionate and individualized service.
IEX'S AGENT WEBSTATION
News & Analysis  
11/1/1999   Post a comment
It lets agents view real-time call statistics and schedules through any Web browser capable of running Java applets.
IVR SYSTEMS TALK BACK: THE SPEECH RECOGNITION REVOLUTION
News & Analysis  
11/1/1999   Post a comment
Your IVR system doesn't have to limit callers to using touchtone menus. Here's a look at some of the latest options for enhancing your IVR system with speech recognition.
LENDING AN EAR TO CUSTOMER SERVICE
News & Analysis  
11/1/1999   Post a comment
Call recording and monitoring systems let you do more than just listen to agents’ phone calls. These systems also give you insight about how agents deal with customers. Here’s how some of the latest systems can help agents improve on service they provide to customers.
LUCENT TECHNOLOGIES' CRM CENTRAL 2000
News & Analysis  
11/1/1999   Post a comment
Give agents immediate knowledge about customers as calls arrive.
Mapping Out Your Site Selection Strategies
News & Analysis  
11/1/1999   Post a comment
You have many choices of sites, facilities and building options for your call centers. Here are some suggestions from leading experts on how to go about selecting new homes for your call centers.
SNARED BY THE WEB OF OUTSOURCING OPPORTUNITIES? (PART TWO)
News & Analysis  
11/1/1999   Post a comment
Designing and managing an outsourcing partnership is complex. The nuances of negotiating a contract can sometimes snare you. Here's what you can do to get it right.
CISCO 1750: A SMALL OFFICE VoIP Solution
News & Analysis  
11/1/1999   Post a comment
Fulfilling our promise from last month's Innovations, we wasted no time in getting Cisco's new branch office router/gateway, the 1750, into our East Coast labs for a round of hands-on evaluation. Here's how it performed.
ECHO CANCELLATION AND VOIP
News & Analysis  
11/1/1999   Post a comment
A closer look at the causes of echo
BLESSED BE THE EVANGELISTS
News & Analysis  
11/1/1999   Post a comment
Evangelize, communicate, sell more CT.
THE CUSTOMER ALWAYS CLICKS TWICE
News & Analysis  
11/1/1999   Post a comment
A new category of call center products is emerging: systems that mix telephony, VoIP, text chat, and other Web technologies.
RITTAL: "THE BIGGEST NAME IN COMPACTPCI YOU'VE NEVER HEARD OF."
News & Analysis  
11/1/1999   Post a comment
While other companies produce much fanfare, Rittal produces much product.
WILL TAXES DARKEN THE FUTURE OF DSL?
News & Analysis  
11/1/1999   Post a comment
The question of whether the states can tax DSL services is one of several unresolved legal questions that has the potential to significantly impact the evolution of the nascent DSL market. Here's a look at the situation.
CT EXPO'S BEST OF SHOW AWARDS
News & Analysis  
11/1/1999   Post a comment
Computer Telephony Expo Fall '99 was a blast! Over 150 exhibitors, dozens of new product introductions, announcements, and deals galore! It was tough choosing our favorites, but here are our picks for brand-new products that best exemplify "the new computer telephony.
<<   <   Page 26 / 27   >   >>


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