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Content posted in November 1999
<<   <   Page 27 / 27
CALL CENTER TECHNOLOGY'S PRISM 2.2
News & Analysis  
11/1/1999   Post a comment
A look at this call-center management software tool.
DATA AND SERVICES TO IMPROVE SALES PERFORMANCE
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11/1/1999   Post a comment
How list and database firms can help you better target your inbound and outbound telemarketing campaigns.
IVR SYSTEMS TALK BACK: THE SPEECH RECOGNITION REVOLUTION
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11/1/1999   Post a comment
Your IVR system doesn't have to limit callers to using touchtone menus. Here's a look at some of the latest options for enhancing your IVR system with speech recognition.
IEX'S AGENT WEBSTATION
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11/1/1999   Post a comment
It lets agents view real-time call statistics and schedules through any Web browser capable of running Java applets.
VOICEWARE'S TSP
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11/1/1999   Post a comment
If you want to succeed in enhanced services, you have to be prepared to weather upheavals, and quickly adapt to changing market circumstances. Here's a company that can help.
CALL CENTER CASTS A WIDER NETWORK TO CATCH A LABOR POOL
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11/1/1999   Post a comment
Williams integrates a multi-location call center solution for Pagemart Wireless.
CPS'S INFOSERVER 2000 V2.0
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11/1/1999   Post a comment
This CT switch adjunct does IVR, intelligent call routing and fax-on-demand.
DIGITAL SET EMULATION
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11/1/1999   Post a comment
Depending on application, desired price point, and other variables, emulating a proprietary station set may be the best way to integrate a PBX with a CT client, server or appliance.
SO YOU WANT TO BE A (FAX) CONSULTANT
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11/1/1999   Post a comment
How to become a fax consultant.
COMPACTPCI CT RESOURCES
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11/1/1999   Post a comment
Chief Technical Editor Richard ("Zippy") Grigonis continues his exploration of cPCI resources for high-eliability telephony. This time, his focus is on computer telephony components: line interfaces, DSP resource boards, and total subsystems for building survivable applications for large enterprise and telco mission critical deployment.
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