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Content posted in November 1999
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THE CUSTOMER ALWAYS CLICKS TWICE
News & Analysis  
11/1/1999   Post a comment
A new category of call center products is emerging: systems that mix telephony, VoIP, text chat, and other Web technologies.
What Your Call Center Can Be Thankful For
News & Analysis  
11/1/1999   Post a comment
CallCenter Mag's Joe Fleischer gets reflective for the holidays.
DO COMM SERVERS DELIVER?
News & Analysis  
11/1/1999   Post a comment
Communications servers are touted as more flexible, scaleable and open alternatives to conventional PBXs. But do they satisfy expectations in call centers? Here’s what we learned.
IVR SYSTEMS TALK BACK: THE SPEECH RECOGNITION REVOLUTION
News & Analysis  
11/1/1999   Post a comment
Your IVR system doesn't have to limit callers to using touchtone menus. Here's a look at some of the latest options for enhancing your IVR system with speech recognition.
IVR SYSTEMS TALK BACK: THE SPEECH RECOGNITION REVOLUTION
News & Analysis  
11/1/1999   Post a comment
Your IVR system doesn't have to limit callers to using touchtone menus. Here's a look at some of the latest options for enhancing your IVR system with speech recognition.
LENDING AN EAR TO CUSTOMER SERVICE
News & Analysis  
11/1/1999   Post a comment
Call recording and monitoring systems let you do more than just listen to agents’ phone calls. These systems also give you insight about how agents deal with customers. Here’s how some of the latest systems can help agents improve on service they provide to customers.
IEX'S AGENT WEBSTATION
News & Analysis  
11/1/1999   Post a comment
It lets agents view real-time call statistics and schedules through any Web browser capable of running Java applets.
CPS'S INFOSERVER 2000 V2.0
News & Analysis  
11/1/1999   Post a comment
This CT switch adjunct does IVR, intelligent call routing and fax-on-demand.
NMS MAKES CASE TO CARRIERS
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11/1/1999   Post a comment
SS7 redundancy, compactPCI platform, and ultrasparc commitment
COMPACTPCI CT RESOURCES
News & Analysis  
11/1/1999   Post a comment
Chief Technical Editor Richard ("Zippy") Grigonis continues his exploration of cPCI resources for high-eliability telephony. This time, his focus is on computer telephony components: line interfaces, DSP resource boards, and total subsystems for building survivable applications for large enterprise and telco mission critical deployment.
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