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Content posted in November 1999
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IVR SYSTEMS TALK BACK: THE SPEECH RECOGNITION REVOLUTION
News & Analysis  
11/1/1999   Post a comment
Your IVR system doesn't have to limit callers to using touchtone menus. Here's a look at some of the latest options for enhancing your IVR system with speech recognition.
TAKING BACK THE APPLICATION HIGH GROUND
News & Analysis  
11/1/1999   Post a comment
First, there was IVR. Then the web. Now, Wireless Application Protocol (WAP) and other initiatives are about to make the (wireless) phone ground zero (once again!) for information, e-mail, and e-commerce
What Your Call Center Can Be Thankful For
News & Analysis  
11/1/1999   Post a comment
CallCenter Mag's Joe Fleischer gets reflective for the holidays.
DIGITAL SET EMULATION
News & Analysis  
11/1/1999   Post a comment
Depending on application, desired price point, and other variables, emulating a proprietary station set may be the best way to integrate a PBX with a CT client, server or appliance.
RITTAL: "THE BIGGEST NAME IN COMPACTPCI YOU'VE NEVER HEARD OF."
News & Analysis  
11/1/1999   Post a comment
While other companies produce much fanfare, Rittal produces much product.
ECHO CANCELLATION AND VOIP
News & Analysis  
11/1/1999   Post a comment
A closer look at the causes of echo
CALL CENTER TECHNOLOGY'S PRISM 2.2
News & Analysis  
11/1/1999   Post a comment
A look at this call-center management software tool.
LUCENT TECHNOLOGIES' CRM CENTRAL 2000
News & Analysis  
11/1/1999   Post a comment
Give agents immediate knowledge about customers as calls arrive.
HEALTH CARE HAVENS
News & Analysis  
11/1/1999   Post a comment
Here's how call centers in health care companies do what it takes to provide each customer with compassionate and individualized service.
CT EXPO'S BEST OF SHOW AWARDS
News & Analysis  
11/1/1999   Post a comment
Computer Telephony Expo Fall '99 was a blast! Over 150 exhibitors, dozens of new product introductions, announcements, and deals galore! It was tough choosing our favorites, but here are our picks for brand-new products that best exemplify "the new computer telephony.
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