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Content posted in November 2005
<<   <   Page 28 / 28
What Should You Measure?
News & Analysis  
11/1/2005   Post a comment
Comparing the call center to itself can be a way of measuring its improvement.
How To Assure Adherence
News & Analysis  
11/1/2005   Post a comment
Here are some observations and tips on how to get the yin and yang of schedule adherence to work together.
Resources For Managers: Call Center Books
News & Analysis  
11/1/2005   Post a comment
The Real-Time Contact Center by Donna Fluss
The New Best Way to Measure Customer Satisfaction
News & Analysis  
11/1/2005   Post a comment
Automated surveys are an increasingly important tool for call centers to assess whether their customers are getting the service you think they are.
IP Telephony Finds Its Voice
News & Analysis  
11/1/2005   Post a comment
Advances in telecommunications are now ushering in another tool for call center agents, IP telephony. Call centers can now implement traditional voice features similar to data applications.
What's New
News & Analysis  
11/1/2005   Post a comment
This month's update about products that improve customer service, customer support and sales.
Safeguard Customers' Data and You Secure Customers' Trust
News & Analysis  
11/1/2005   Post a comment
A quick look at what call centers should know about keeping customers in control of the information they share with your company.
Improving Agent Performance by Improving Agent Selection
News & Analysis  
11/1/2005   Post a comment
In a field where hiring agents and agent attrition are vital components, the most valuable assets are the people.
The Sticky Subject: How to Hire Call Center Agents and Keep Them, Happy
News & Analysis  
11/1/2005   Post a comment
Hiring an agent to work in your call center is one thing; having them stay is something else entirely. Louise Anderson sheds some light on how to make a call center less stressful and more manageable for call center agents, thus reducing turnover.
Flush With ACCEs
News & Analysis  
11/1/2005   Post a comment
Our awards for Best of Show at ACCE go to five tools on the cutting edge of call center thinking.
AMD, IBM expand IC technology alliance
News & Analysis  
11/1/2005   Post a comment
IBM Corp. and Advanced Micro Devices Inc. announced that they have broadened the scope of their chip technology alliance.
Audio power amp eradicates switching noise
Product News  
11/1/2005   Post a comment
Toshiba America Electronic Components, Inc. (TAEC) today announced what it said is the first Class-KB audio power amplifier based on bipolar, complementary metal oxide semiconductor and double-diffused metal oxide semiconductor technology.
IC unit shipments to peak in Q1 2006
News & Analysis  
11/1/2005   Post a comment
Worldwide semiconductor unit shipments are expected to slow and peak by the first quarter of 2006, according to a report from Soleil Securities Inc.
IGBT touts best-in-class avalanche spec
Product News  
11/1/2005   Post a comment
Fairchild Semiconductor's FGA25N120ANTD 1200-volt NPT-Trench IGBT claims best-in-class avalanche immunity with optimized trade-off performance between switching and conduction losses to increase system reliability and efficiency in induction heating (IH) applications.
Power management IC ups the programming margin
Product News  
11/1/2005   Post a comment
Lattice Semiconductor promotes its ispPAC-POWR1220AT8, the first chip in its second generation Power Manager II devices, as a complete power management solution that provides an optimized set of programmable digital and analog functions for Advanced Telecom Computing Architecture (ATCA) applications and the like. "Our second generation Power Manager II devices (which add power supply margining, trimming and sequencing), in addition to integrating all power supply management functions into one c
Survey: business presentations are boring
News & Analysis  
11/1/2005   Post a comment
In a recent online poll of 382 business managers, some 71 percent of respondents said that they have fallen asleep or been sleepy during an “uninteresting” presentation, according to a survey by Infommersion Inc.
HelioVolt claims thin-film advance for solar energy
News & Analysis  
11/1/2005   Post a comment
HelioVolt Corp. jointly published experimental results it said confirm predictions made in January about the performance of copper indium gallium selenide-based photovoltaics.
Magma plans tools to address complexity challenges
News & Analysis  
11/1/2005   Post a comment
Magma Design Automation plans to introduce new tools next quarter which address what company CEO Rajeev Madhavan calls a lack of true automation in EDA.
<<   <   Page 28 / 28


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Rishabh N. Mahajani, High School Senior and Future Engineer

Future Engineers: Don’t 'Trip Up' on Your College Road Trip
Rishabh N. Mahajani, High School Senior and Future Engineer
3 comments
A future engineer shares his impressions of a recent tour of top schools and offers advice on making the most of the time-honored tradition of the college road trip.

Max Maxfield

Juggling a Cornucopia of Projects
Max Maxfield
19 comments
I feel like I'm juggling a lot of hobby projects at the moment. The problem is that I can't juggle. Actually, that's not strictly true -- I can juggle ten fine china dinner plates, but ...

Larry Desjardin

Engineers Should Study Finance: 5 Reasons Why
Larry Desjardin
38 comments
I'm a big proponent of engineers learning financial basics. Why? Because engineers are making decisions all the time, in multiple ways. Having a good financial understanding guides these ...

Karen Field

July Cartoon Caption Contest: Let's Talk Some Trash
Karen Field
144 comments
Steve Jobs allegedly got his start by dumpster diving with the Computer Club at Homestead High in the early 1970s.

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