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Content posted in February 1999
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IP Telephony In The Real World
News & Analysis  
2/1/1999   Post a comment
Growth predictions surrounding voice and data, WAN convergence equipment and service expenditures are wild. Here's a fast look at the situation that actually recaps real-world convergent ventures and thoughts from the trenches.
Windows Communication
News & Analysis  
2/1/1999   Post a comment
Sleepless Near Seattle: A Special Windows Communications Update
Switchview's Right-On-Queue
News & Analysis  
2/1/1999   Post a comment
ROQ Lite lets call centers that use Nortel Meridian 1 switches perform real-time monitoring, configuration management and drill-down graphical reporting.
Aptex's SelectResponse 3.0
News & Analysis  
2/1/1999   Post a comment
A review of an automated email response system.
Banking and Financial Institutions' Call Centers Eye Big Bucks
News & Analysis  
2/1/1999   Post a comment
Here's how the centers in this competitive industry are proactively using new strategies and technology to maximize revenue.
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