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Content posted in February 1999
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Their Best Tips
News & Analysis  
2/1/1999   Post a comment
Faron Richards, president of Envox, discusses strategies for minimizing design time and avoiding pitfalls when working with a new software package
Switchview's Right-On-Queue
News & Analysis  
2/1/1999   Post a comment
ROQ Lite lets call centers that use Nortel Meridian 1 switches perform real-time monitoring, configuration management and drill-down graphical reporting.
Windows Communication
News & Analysis  
2/1/1999   Post a comment
Sleepless Near Seattle: A Special Windows Communications Update
Aptex's SelectResponse 3.0
News & Analysis  
2/1/1999   Post a comment
A review of an automated email response system.
Banking and Financial Institutions' Call Centers Eye Big Bucks
News & Analysis  
2/1/1999   Post a comment
Here's how the centers in this competitive industry are proactively using new strategies and technology to maximize revenue.
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