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News Analysis
Content posted in February 1999
<<   <   Page 19 / 19
Aptex's SelectResponse 3.0
News & Analysis  
2/1/1999   Post a comment
A review of an automated email response system.
Brightware's Contact Center
News & Analysis  
2/1/1999   Post a comment
A review of this automated email response system and agent support tool.
IVR Application Stories: Pleasing Customers with IVR
News & Analysis  
2/1/1999   Post a comment
Here are examples of companies and organizations that let callers perform a variety of tasks - from applying for jobs to paying taxes - through IVR.
IVR Application Stories: Pleasing Customers with IVR
News & Analysis  
2/1/1999   Post a comment
Here are examples of companies and organizations that let callers perform a variety of tasks - from applying for jobs to paying taxes - through IVR.
Switchview's Right-On-Queue
News & Analysis  
2/1/1999   Post a comment
ROQ Lite lets call centers that use Nortel Meridian 1 switches perform real-time monitoring, configuration management and drill-down graphical reporting.
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