Philips unit to pursue integrated discretes News & Analysis 2/1/2000 Post a comment Philips Semiconductors has announced the creation of an Integrated Discretes operation, which will combine integrated passive components with very small-scale integration (VSSI) devices to serve a broad range of system applications.
Comm OEMs narrow chip usage gap with PC makers News & Analysis 2/1/2000 Post a comment Computer systems mainly PCs continued to be the top consumers of semiconductors in 1999, but communications equipment makers moved higher in the ranks of chip buyers, according to a report released Monday (Jan. 31) by Dataquest Inc.
Intel preps quad-pumped bus for next-gen MPUs News & Analysis 2/1/2000 Post a comment Intel Corp. is developing a new "quad-pumped" processor bus that is expected to reach a clock speed of 400-MHz when running in Intel's next-generation Foster and McKinley microprocessors, according to industry sources.
Windows into Your Call Center News & Analysis 2/1/2000 Post a comment ACD management software delivers information that is specific to your center's
goals in an easy-to-interpret fashion. Here are the tools that help you quantify
your call center's overall performance.
Tech Support Beyond Y2K News & Analysis 2/1/2000 Post a comment Although the lines between help desk outsourcers and other types of service
bureaus are becoming fuzzier, you can get a lot of value from working with
these IT specialists, even after Y2K. Here's what they offer.
Preparing for an Avalanche of New Communication Methods News & Analysis 2/1/2000 Post a comment Just because there was a flurry of activity on your Web site this past holiday
season doesn't mean that your customer service staff has to feel overwhelmed
and frozen in its tracks. Here are products that help agents respond quickly to
customers no matter how they reach your company.
Site Selection Alternatives News & Analysis 2/1/2000 Post a comment Even if you aren't planning to open a call center at a new location, you can still keep the door open to expanding your customer service operation. Here are ways to set up new call centers without having to search for new sites.
Brooktrout's Move Towards Open CT News & Analysis 2/1/2000 Post a comment Brooktrouts RealComm 100 implements the ECTF S.100 R2 Media Server architecture. Its an important first-to-market for this revision level, and an important step forward for standards-based computer telephony.
IP-Centric Conferencing News & Analysis 2/1/2000 Post a comment IP and the Web are shaking up the conferencing universe, helping these
killer apps live up to their enormous promise, and driving them beyond
our wildest dreams.
Speech Technology 2000 News & Analysis 2/1/2000 Post a comment The much-heralded "voice-enabled web" story has mushroomed. Meanwhile,
ASR is starting to grab measurable DTMF market-share throughout the
telephony industry, especially in call centers.
Outbound Unbound News & Analysis 2/1/2000 Post a comment CT intelligence doesn't just get past the busies and no-answers. It tells your
campaign the best numbers to call - and when. Here's how today's outbound
telemarketing systems help insure your message reaches customers who'll