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Content posted in February 2000
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New Orders & Design Wins
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2/1/2000   Post a comment
Tool kit tuned for DSP architectures
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2/1/2000   Post a comment
Bops Inc., a startup devoted to high-performance DSP cores, will roll out its next generation of software development tools at DesignCon this week.
Teledyne pushes Powertherm
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Philips unit to pursue integrated discretes
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Philips Semiconductors has announced the creation of an Integrated Discretes operation, which will combine integrated passive components with very small-scale integration (VSSI) devices to serve a broad range of system applications.
Comm OEMs narrow chip usage gap with PC makers
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2/1/2000   Post a comment
Computer systems — mainly PCs — continued to be the top consumers of semiconductors in 1999, but communications equipment makers moved higher in the ranks of chip buyers, according to a report released Monday (Jan. 31) by Dataquest Inc.
Philips takes 80C51 architecture past 64 kbytes
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2/1/2000   Post a comment
Philips Semiconductors today announced it has extended the 80C51 microcontroller architecture to support more than 64 kilobytes of program and data memory.
RNA computer clears 10-bit hurdle
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Princeton University researchers claim to have reached a new level of complexity in DNA computing.
Acquisition puts Zing into IR power-chip strategy
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2/1/2000   Post a comment
International Rectifier Corp. has agreed to acquire Zing Technologies Inc. for approximately $28.5 million in cash.
Flextronics to acquire Palm Pilot design firm
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Flextronics International has agreed to acquire Palo Alto Products International (Palo Alto, Calif.), an industrial design and mechanical engineering firm.
Analog Devices DSP goes after MCUs in motor control
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2/1/2000   Post a comment
Analog Devices Inc. stepped up its efforts to lure motor control designers away from standard microcontrollers and convince them to use digital signal processors with the launch on Monday (Jan. 31) of a new series of low-cost DSPs.
Intel preps quad-pumped bus for next-gen MPUs
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2/1/2000   Post a comment
Intel Corp. is developing a new "quad-pumped" processor bus that is expected to reach a clock speed of 400-MHz when running in Intel's next-generation Foster and McKinley microprocessors, according to industry sources.
S3 Posts 4Q Revenue Of $180M
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2/1/2000   Post a comment
The company may spin off networking businesses.
Tech Support Beyond Y2K
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2/1/2000   Post a comment
Although the lines between help desk outsourcers and other types of service bureaus are becoming fuzzier, you can get a lot of value from working with these IT specialists, even after Y2K. Here's what they offer.
FCC Adopts Important DSL Line-Sharing Order
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The Advanced Services Third Report and Order requires incumbent local exchange carriers (ILECs) to share their local loops with competitors.
Rumors and Other Facts
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Microsoft abandons Valhalla. Was it too revolutionary for incumbent telecom manufacturers?
Preparing for an Avalanche of New Communication Methods
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Just because there was a flurry of activity on your Web site this past holiday season doesn't mean that your customer service staff has to feel overwhelmed and frozen in its tracks. Here are products that help agents respond quickly to customers no matter how they reach your company.
A High-Powered Call Center
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How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
Brooktrout's Move Towards Open CT
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Brooktrout’s RealComm 100 implements the ECTF S.100 R2 Media Server architecture. It’s an important first-to-market for this revision level, and an important step forward for standards-based computer telephony.
CTI2's Extreme Universal Messaging Platform
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2/1/2000   Post a comment
W.W.Office can direct e-mails, voicemails and faxes to a voicemail-enabled pager.
Outbound Unbound
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2/1/2000   Post a comment
CT intelligence doesn't just get past the busies and no-answers. It tells your campaign the best numbers to call - and when. Here's how today's outbound telemarketing systems help insure your message reaches customers who'll buy.
The ABC's Of DID
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2/1/2000   Post a comment
Chris "Dr. CT" Bajorek gives an inside look into the class of telephone lines known as Directed Inward Dialing.
DAX is Back!
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A Refocused DAX Systems Plan of Attack in 2000
The Most Innovative Call Center Products We Saw in 1999
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New call center training software and on-line communications tools were among the items that caught our attention last year. Here’s what distinguished the top products of 1999.
Witness Systems' eQuality Interactive
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eQuality Interactive starts to capture data from agents' screens when on-line sessions begin and stops gathering data after these sessions conclude.
A High-Powered Call Center
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2/1/2000   Post a comment
How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
Spectacular Events @ Computer Telephony Expo Spring 2000
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2/1/2000   Post a comment
Intensive learning, fun, wireless voice and data, and eight on-floor Live Demo Centers highlight the most event-packed CT Expo, ever!
Preparing for an Avalanche of New Communication Methods
News & Analysis  
2/1/2000   Post a comment
Just because there was a flurry of activity on your Web site this past holiday season doesn't mean that your customer service staff has to feel overwhelmed and frozen in its tracks. Here are products that help agents respond quickly to customers no matter how they reach your company.
Witness Systems' eQuality Interactive
News & Analysis  
2/1/2000   Post a comment
eQuality Interactive starts to capture data from agents' screens when on-line sessions begin and stops gathering data after these sessions conclude.
Dial "M" for Money: Banking and Financial Institutions Profit From Call Centers
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2/1/2000   Post a comment
Here's how call centers boost revenue and customer satisf
Site Selection Alternatives
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2/1/2000   Post a comment
Even if you aren't planning to open a call center at a new location, you can still keep the door open to expanding your customer service operation. Here are ways to set up new call centers without having to search for new sites.
Octane Software's Octane 2000
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2/1/2000   Post a comment
Software that offers agents access to information about customers, whether your center serves them over the phone or on-line.
Windows into Your Call Center
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2/1/2000   Post a comment
ACD management software delivers information that is specific to your center's goals in an easy-to-interpret fashion. Here are the tools that help you quantify your call center's overall performance.
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