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Content posted in February 2000
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Octane Software's Octane 2000
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2/1/2000   Post a comment
Software that offers agents access to information about customers, whether your center serves them over the phone or on-line.
Windows into Your Call Center
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2/1/2000   Post a comment
ACD management software delivers information that is specific to your center's goals in an easy-to-interpret fashion. Here are the tools that help you quantify your call center's overall performance.
Preparing for an Avalanche of New Communication Methods
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2/1/2000   Post a comment
Just because there was a flurry of activity on your Web site this past holiday season doesn't mean that your customer service staff has to feel overwhelmed and frozen in its tracks. Here are products that help agents respond quickly to customers no matter how they reach your company.
Witness Systems' eQuality Interactive
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2/1/2000   Post a comment
eQuality Interactive starts to capture data from agents' screens when on-line sessions begin and stops gathering data after these sessions conclude.
CTI2's Extreme Universal Messaging Platform
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W.W.Office can direct e-mails, voicemails and faxes to a voicemail-enabled pager.
Outbound Unbound
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CT intelligence doesn't just get past the busies and no-answers. It tells your campaign the best numbers to call - and when. Here's how today's outbound telemarketing systems help insure your message reaches customers who'll buy.
Witness Systems' eQuality Interactive
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2/1/2000   Post a comment
eQuality Interactive starts to capture data from agents' screens when on-line sessions begin and stops gathering data after these sessions conclude.
A High-Powered Call Center
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How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
The Most Innovative Call Center Products We Saw in 1999
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New call center training software and on-line communications tools were among the items that caught our attention last year. Here’s what distinguished the top products of 1999.
Tech Support Beyond Y2K
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2/1/2000   Post a comment
Although the lines between help desk outsourcers and other types of service bureaus are becoming fuzzier, you can get a lot of value from working with these IT specialists, even after Y2K. Here's what they offer.
Site Selection Alternatives
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2/1/2000   Post a comment
Even if you aren't planning to open a call center at a new location, you can still keep the door open to expanding your customer service operation. Here are ways to set up new call centers without having to search for new sites.
The Most Innovative Call Center Products We Saw in 1999
News & Analysis  
2/1/2000   Post a comment
New call center training software and on-line communications tools were among the items that caught our attention last year. Here’s what distinguished the top products of 1999.
Dial "M" for Money: Banking and Financial Institutions Profit From Call Centers
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2/1/2000   Post a comment
Here's how call centers boost revenue and customer satisf
Site Selection Alternatives
News & Analysis  
2/1/2000   Post a comment
Even if you aren't planning to open a call center at a new location, you can still keep the door open to expanding your customer service operation. Here are ways to set up new call centers without having to search for new sites.
A High-Powered Call Center
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2/1/2000   Post a comment
How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
Brooktrout's Move Towards Open CT
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2/1/2000   Post a comment
Brooktrout’s RealComm 100 implements the ECTF S.100 R2 Media Server architecture. It’s an important first-to-market for this revision level, and an important step forward for standards-based computer telephony.
Spectacular Events @ Computer Telephony Expo Spring 2000
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2/1/2000   Post a comment
Intensive learning, fun, wireless voice and data, and eight on-floor Live Demo Centers highlight the most event-packed CT Expo, ever!
Internet pioneers win U.S. award
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2/1/2000   Post a comment
Several Internet pioneers were among the 1999 National Medal of Science and Technology award winners announced by the White House on Monday.
Numeritech registers for public offering
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2/1/2000   Post a comment
Numerical Technologies Inc., provider of tools for subwavelength IC design and manufacturing, has filed a registration statement with the Securities and Exchange Commission for a proposed initial public offering of shares of its common stock.
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