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Content posted in February 2000
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Williams Communications Solutions' Upgrade for Dialect Media Queue (DMQ)
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2/1/2000   Post a comment
ou install DMQ on a dedicated Windows NT server, which you connect to your e-mail, Web and/or fax servers and to a Lucent Definity G3, Lucent ECS, Nortel Meridian 1 or Rockwell Transcend phone switch.
ISC's Irene
News & Analysis  
2/1/2000   Post a comment
ISC's (New York, NY) Irene is workforce management software that lets you create schedules for every agent at your call center.
Octane Software's Octane 2000
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2/1/2000   Post a comment
Software that offers agents access to information about customers, whether your center serves them over the phone or on-line.
CT: Bigger, Broader, Better
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2/1/2000   Post a comment
Industry veterans and newcomers alike have much invested in the term "CT." And every month, its very meaning broadens, strengthens, and gains industry support. Just how do you fit into CT? Let me count the ways.
Dial "M" for Money: Banking and Financial Institutions Profit From Call Centers
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2/1/2000   Post a comment
Here's how call centers boost revenue and customer satisf
Site Selection Alternatives
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2/1/2000   Post a comment
Even if you aren't planning to open a call center at a new location, you can still keep the door open to expanding your customer service operation. Here are ways to set up new call centers without having to search for new sites.
A High-Powered Call Center
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2/1/2000   Post a comment
How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
Brooktrout's Move Towards Open CT
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Brooktrout’s RealComm 100 implements the ECTF S.100 R2 Media Server architecture. It’s an important first-to-market for this revision level, and an important step forward for standards-based computer telephony.
Spectacular Events @ Computer Telephony Expo Spring 2000
News & Analysis  
2/1/2000   Post a comment
Intensive learning, fun, wireless voice and data, and eight on-floor Live Demo Centers highlight the most event-packed CT Expo, ever!
Tech Support Beyond Y2K
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2/1/2000   Post a comment
Although the lines between help desk outsourcers and other types of service bureaus are becoming fuzzier, you can get a lot of value from working with these IT specialists, even after Y2K. Here's what they offer.
Site Selection Alternatives
News & Analysis  
2/1/2000   Post a comment
Even if you aren't planning to open a call center at a new location, you can still keep the door open to expanding your customer service operation. Here are ways to set up new call centers without having to search for new sites.
The Most Innovative Call Center Products We Saw in 1999
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2/1/2000   Post a comment
New call center training software and on-line communications tools were among the items that caught our attention last year. Here’s what distinguished the top products of 1999.
The ABC's Of DID
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2/1/2000   Post a comment
Chris "Dr. CT" Bajorek gives an inside look into the class of telephone lines known as Directed Inward Dialing.
DAX is Back!
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2/1/2000   Post a comment
A Refocused DAX Systems Plan of Attack in 2000
Witness Systems' eQuality Interactive
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2/1/2000   Post a comment
eQuality Interactive starts to capture data from agents' screens when on-line sessions begin and stops gathering data after these sessions conclude.
A High-Powered Call Center
News & Analysis  
2/1/2000   Post a comment
How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
The Most Innovative Call Center Products We Saw in 1999
News & Analysis  
2/1/2000   Post a comment
New call center training software and on-line communications tools were among the items that caught our attention last year. Here’s what distinguished the top products of 1999.
Internet pioneers win U.S. award
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2/1/2000   Post a comment
Several Internet pioneers were among the 1999 National Medal of Science and Technology award winners announced by the White House on Monday.
Numeritech registers for public offering
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2/1/2000   Post a comment
Numerical Technologies Inc., provider of tools for subwavelength IC design and manufacturing, has filed a registration statement with the Securities and Exchange Commission for a proposed initial public offering of shares of its common stock.
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