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Line4's LiveTouch
News & Analysis  
3/1/2000   Post a comment
LiveTouch from Line4 (Alameda, CA) captures information that customers provide from on-line forms and directs Web callback requests to the most qualified agents based on parameters you set.
Directing Customers Through the Virtual Maze of Your Call Center
News & Analysis  
3/1/2000   Post a comment
Call routing software offers you more flexibility than you might expect. Here's how the latest call routing software enables callers to reach agents who can best help them.
Genesys' CC Analyzer
News & Analysis  
3/1/2000   Post a comment
Genesys' CC Analyzer software generates historical reports that track the efficiency of your center over periods of days, weeks, months or years.
Handling E-mail in a Customer-Centric Organization
News & Analysis  
3/1/2000   Post a comment
Responding to e-mail has just recently become a necessity for call centers. Although e-mail handling does not carry with it a legacy of embedded policies and procedures, now is the best time for your center to establish them. Here's how your center's strategy for responding to e-mail presents you with the perfect opportunity to develop a bold, new customer-centric approach that will be vital to the future success of your organization.
The CRM Zone
News & Analysis  
3/1/2000   Post a comment
Customer relationship management is more of a journey than a set of tools or processes. Here's how embarking on this journey enables your call center to satisfy and retain your customers.
Customer Relationship Outsourcing
News & Analysis  
3/1/2000   Post a comment
Here's how outsourcers can help you better manage relationships between your customers and your company.
What is CRM?
News & Analysis  
3/1/2000   Post a comment
We've Got You Covered: Call Centers Care For Insurance Agencies' Customers
News & Analysis  
3/1/2000   Post a comment
Here's how insurers are designing their call centers to help growing numbers of customers buy policies and file claims in a matter of minutes.
Employee-Friendly Facilities
News & Analysis  
3/1/2000   Post a comment
Designing the right interior, adding amenities and choosing ergonomically-designed furniture can help improve call center agents' morale, decrease turnover, reduce hiring and training costs and increase productivity, sales and customer retention.
The CRM Zone
News & Analysis  
3/1/2000   Post a comment
Customer relationship management is more of a journey than a set of tools or processes. Here's how embarking on this journey enables your call center to satisfy and retain your customers.
We've Got You Covered: Call Centers Care For Insurance Agencies' Customers
News & Analysis  
3/1/2000   Post a comment
Here's how insurers are designing their call centers to help growing numbers of customers buy policies and file claims in a matter of minutes.
Customer Relationship Outsourcing
News & Analysis  
3/1/2000   Post a comment
Here's how outsourcers can help you better manage relationships between your customers and your company.
Directing Customers Through the Virtual Maze of Your Call Center
News & Analysis  
3/1/2000   Post a comment
Call routing software offers you more flexibility than you might expect. Here's how the latest call routing software enables callers to reach agents who can best help them.
Employee-Friendly Facilities
News & Analysis  
3/1/2000   Post a comment
Designing the right interior, adding amenities and choosing ergonomically-designed furniture can help improve call center agents' morale, decrease turnover, reduce hiring and training costs and increase productivity, sales and customer retention.
Handling E-mail in a Customer-Centric Organization
News & Analysis  
3/1/2000   Post a comment
Responding to e-mail has just recently become a necessity for call centers. Although e-mail handling does not carry with it a legacy of embedded policies and procedures, now is the best time for your center to establish them. Here's how your center's strategy for responding to e-mail presents you with the perfect opportunity to develop a bold, new customer-centric approach that will be vital to the future success of your organization.
What is CRM?
News & Analysis  
3/1/2000   Post a comment
Line4's LiveTouch
News & Analysis  
3/1/2000   Post a comment
LiveTouch from Line4 (Alameda, CA) captures information that customers provide from on-line forms and directs Web callback requests to the most qualified agents based on parameters you set.
Interactive Intelligence's e-FAQ
News & Analysis  
3/1/2000   Post a comment
e-FAQ automatically responds to e-mail messages and answers questions from customers who visit your Web site.
Genesys' CC Analyzer
News & Analysis  
3/1/2000   Post a comment
Genesys' CC Analyzer software generates historical reports that track the efficiency of your center over periods of days, weeks, months or years.
Primus' Interchange 1.0
News & Analysis  
3/1/2000   Post a comment
Software that employs a sophisticated on-line knowledge base to manage e-mail messages from your customers.
Flexion Flexes Its Muscles
News & Analysis  
3/1/2000   Post a comment
With their BusinessGuardian mini-switch for small- to medium-sized businesses.
The Click-to-Call Challenge
News & Analysis  
3/1/2000   Post a comment
You don't want to do click-to-call just because it's "new and sexy," but because it's something that will help you improve relationships with customers.
In the Future, We Will All ShareMedia
News & Analysis  
3/1/2000   Post a comment
Fax2Net is now ShareMedia, and they are a story worth telling.
The Cisco Effect on CommFusion
News & Analysis  
3/1/2000   Post a comment
While Cisco is finally making impressive progress, they are still a far cry from becoming a global proof-of-concept for the technologies they're selling.
DSG Technology's InterStar
News & Analysis  
3/1/2000   Post a comment
A VoIP appliance for SOHO users.
InnoMedia's InfoAccel
News & Analysis  
3/1/2000   Post a comment
InfoAccel is a PCI card that slides into your PC and lets you make PC-to-PC or PC-to-phone calls over the Internet.
The Late, Great, Shrink-Wrap Debate
News & Analysis  
3/1/2000   Post a comment
It's easy to say "There's no such thing as shrink-wrapped CT." But regular business phone systems don't install themselves, either. Both are "channel ready."
CT Expo Spring 2000
News & Analysis  
3/1/2000   Post a comment
The clock is ticking! CT Expo is around the corner! Join us on our Jungle Tour and hear all about what to expect from CT.
One-Wire Wonders
News & Analysis  
3/1/2000   Post a comment
Network PBXs, IP-PBXs -- these revolutionary business phone systems transmit voice and signaling over LAN or WAN. Not only will they simplify your wiring-plant, they'll solve huge problems with maintenance, MACs, and management, and put your business in line to reap the benefits of IP telephony.
NextGen PBX Test Series: Artisoft's TeleVantage 3.0
News & Analysis  
3/1/2000   Post a comment
We subject one of the premier PC-based phone systems to the rigors of automated call generators in a range of switching and message-handling scenarios. We also scrutinize ease of installation and general use (and play with the fun stuff).
We've Got Wap!
News & Analysis  
3/1/2000   Post a comment
Motorola just sent us a TimePort tri-band mobile with WAP-based web access. Exec Summary: The Future works, and if Motorola wants it back, they may have to pry it out of my hands.
Wireless Broadband Networks For Voice & Data
News & Analysis  
3/1/2000   Post a comment
Broadband networks for converged data, voice, and video are spreading quickly. Right behind their wired counterparts are wireless networks that combine big data pipes with freedom from cabling and hard connections. Will wireless broadband eliminate wired networking for voice and data?
CT Boards' New IP Challenge
News & Analysis  
3/1/2000   Post a comment
With more MIPs to the chip, DSP-studded CT boards now scale to carrier-class port/process densities. Makers have mastered the mesmerizing mechanics of the "universal port," and can now run a range of swappable voice and fax processing tasks in one slot, one chip, one core. Still more MIPs squeeze voice packetization into the ever-denser mix.
We're Hot! (So Are You!)
News & Analysis  
3/1/2000   Post a comment
Folio: Magazine -- the Magazine of the Magazine Industry -- just tagged Computer Telephony as one of its "Power Launches for the 90's." We love the recognition (who wouldn't?) but feel obliged to give most credit where it's really due: to the industry we gave a name to, and watched grow to greatness.
The ACD Of Chat
News & Analysis  
3/1/2000   Post a comment
The ACD of chat for online drug store shoppers.
MiTAC, the Quiet Giant and Carlo Gavazzi's Cornucopia
News & Analysis  
3/1/2000   Post a comment
MiTAC Industrial introduces their top-of-the-line MiXpress 7U rackmount system and server series.
Making Successful CT Applications the First Time Out
News & Analysis  
3/1/2000   Post a comment
Hundreds of new CT applications hit the market each year. Many of them survive and prosper, but some, unfortunately, do not. This column is about avoiding common pitfalls that we see executed over and over by CT product manufacturers. The information presented here is not only for CT product manufacturers, but also for CT product consumers, who want to protect themselves from products that are not quite ready for prime time.
One-Wire Wonders
News & Analysis  
3/1/2000   Post a comment
Network PBXs, IP-PBXs -- these revolutionary business phone systems transmit voice and signaling over LAN or WAN. Not only will they simplify your wiring-plant, they'll solve huge problems with maintenance, MACs, and management, and put your business in line to reap the benefits of IP telephony.
NextGen PBX Test Series: Artisoft's TeleVantage 3.0
News & Analysis  
3/1/2000   Post a comment
We subject one of the premier PC-based phone systems to the rigors of automated call generators in a range of switching and message-handling scenarios. We also scrutinize ease of installation and general use (and play with the fun stuff).
In the Future, We Will All ShareMedia
News & Analysis  
3/1/2000   Post a comment
Fax2Net is now ShareMedia, and they are a story worth telling.
Lawsuit charges Cadence with illegal payments
News & Analysis  
3/1/2000   Post a comment
A federal class-action lawsuit is charging Cadence Design Systems with making illegal payments to five former OrCAD executives, stemming from the two companies' 1999 merger.
<<   <   Page 30 / 30


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