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Content posted in April 2000
<<   <   Page 29 / 29
The Evolution of Knowledge Management
News & Analysis  
4/1/2000   Post a comment
Here's how on-line knowledge bases are evolving beyond help desks to emerge as essential resources for all types of call centers.
Reseller Program Starter Kit
News & Analysis  
4/1/2000   Post a comment
Ed's Top Ten Tips for a reseller program that really pulls.
New Zealand's Udderly Useful IVR
News & Analysis  
4/1/2000   Post a comment
InterVoice-Brite's 20-line IVR alerts farmers about milk-quality test results.
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
Energized Utilities
News & Analysis  
4/1/2000   Post a comment
Here's how call centers within utilities are rising to the challenges of this quickly changing market.
Symon's SideBar
News & Analysis  
4/1/2000   Post a comment
Lets you send on-line messages over your Intranet.
Taking Stock in Fax: Part 4
News & Analysis  
4/1/2000   Post a comment
Following my semiannual tradition, here is my fourth installment on fax stocks to buy, hold, or sell.
Wiring The Next Gen Office
News & Analysis  
4/1/2000   Post a comment
Don't worry -- be happy. Whatever choices you make in wiring today, they'll be at least partly wrong in five years. The trick is to adopt wiring-plant schemes, methods, and tools that let your network adapt and evolve, and keep you on the cutting edge.
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
Getting Real!
News & Analysis  
4/1/2000   Post a comment
Convergence wins. New opportunities emerge. At CT Expo 2000, the theme was "real and deliverable".
The Evolution of Knowledge Management
News & Analysis  
4/1/2000   Post a comment
Here's how on-line knowledge bases are evolving beyond help desks to emerge as essential resources for all types of call centers.
Planning For Call Center Catastrophes
News & Analysis  
4/1/2000   Post a comment
How disaster recovery services enable call centers to continue to operate during the worst of times.
UniPress Software's FootPrints 4.0
News & Analysis  
4/1/2000   Post a comment
FootPrints 4.0 is on-line help desk software that lets agents manage and report requests for technical assistance.
Time On Your Side: Workforce Management Software And You
News & Analysis  
4/1/2000   Post a comment
Here's how you can use the latest workforce management software to ensure that your call center always has enough agents available to assist your customers.
3Com's NBX 100
News & Analysis  
4/1/2000   Post a comment
CT Labs and Computer Telephony go hands-on with 3Com's NBX 100, V2.0. Can this fully-converged, LAN-based system really give mature competitors a run for the medium-sized office market?
Cintech's NetVIA
News & Analysis  
4/1/2000   Post a comment
NetVIA software routes calls, email messages and Web call back requests to remote and in-house agents.
Staffing for On-line Service
News & Analysis  
4/1/2000   Post a comment
How to mold your center for callers and on-line customers.
Leaping Into New Labor Pools
News & Analysis  
4/1/2000   Post a comment
It can be a real challenge to bring together a professional team of agents, particularly during these boom times. Here are firms that can help you broaden your efforts to locate ideal candidates for the positions you offer at your center.
CynterCorp Relocates and Grows
News & Analysis  
4/1/2000   Post a comment
CynterCorp moved from Gaithersburg, MD to Rockville, MD.
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