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Content posted in April 2000
<<   <   Page 29 / 29
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
Getting Real!
News & Analysis  
4/1/2000   Post a comment
Convergence wins. New opportunities emerge. At CT Expo 2000, the theme was "real and deliverable".
Cintech's NetVIA
News & Analysis  
4/1/2000   Post a comment
NetVIA software routes calls, email messages and Web call back requests to remote and in-house agents.
Energized Utilities
News & Analysis  
4/1/2000   Post a comment
Here's how call centers within utilities are rising to the challenges of this quickly changing market.
Planning For Call Center Catastrophes
News & Analysis  
4/1/2000   Post a comment
How disaster recovery services enable call centers to continue to operate during the worst of times.
IMA's Edge 5.0
News & Analysis  
4/1/2000   Post a comment
Designs workflows you can quickly and easily implement in your call center.
Talisma's Enterprise Edition 2.02
News & Analysis  
4/1/2000   Post a comment
Manages incoming and outgoing email messages.
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
3Com's NBX 100
News & Analysis  
4/1/2000   Post a comment
CT Labs and Computer Telephony go hands-on with 3Com's NBX 100, V2.0. Can this fully-converged, LAN-based system really give mature competitors a run for the medium-sized office market?
Working Towards Full-Contact Content
News & Analysis  
4/1/2000   Post a comment
From magazine publishing to working on building a website community.
Talisma's Enterprise Edition 2.02
News & Analysis  
4/1/2000   Post a comment
Manages incoming and outgoing email messages.
The Evolution of Knowledge Management
News & Analysis  
4/1/2000   Post a comment
Here's how on-line knowledge bases are evolving beyond help desks to emerge as essential resources for all types of call centers.
Energized Utilities
News & Analysis  
4/1/2000   Post a comment
Here's how call centers within utilities are rising to the challenges of this quickly changing market.
Symon's SideBar
News & Analysis  
4/1/2000   Post a comment
Lets you send on-line messages over your Intranet.
Reseller Program Starter Kit
News & Analysis  
4/1/2000   Post a comment
Ed's Top Ten Tips for a reseller program that really pulls.
Validating CT Applications Before You Buy
News & Analysis  
4/1/2000   Post a comment
In order to sidestep potential defects in newly purchased CT applications, test out the beta releases and look for products that are accompanied by complete user guides.
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
CT Expo Best of Show
News & Analysis  
4/1/2000   Post a comment
Awesome new products and services, debuted and demoed at CT Expo in L.A. The most exciting CT Expo ever was marked by "real and deliverables": turnkey products, practical packaging, and a newly-mature desire on the part of makers to enfranchise and reward the channel. It's a great time to be in the converging communications business; or in any business touched by these revolutionary technologies.
CRM For Dot.Coms
News & Analysis  
4/1/2000   Post a comment
Even as the e-commerce market explodes, dot.coms are confronting age-old problems of customer service. Smart players are leapfrogging legacy approaches, and building customer-centric, relationship-smart contact centers that leverage the full power of the Net.
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