REGISTER | LOGIN
Breaking News
News Analysis
Content posted in April 2000
<<   <   Page 29 / 29
The Customer Is King!
News & Analysis  
4/1/2000   Post a comment
Call Center Demo & Conference -- May 4-5 2000 in Orlando, FL -- will bring together a hand-picked collection of mind-blowing call center products, for level-field comparison. Be there! (Your customers will thank you!)
Symon's SideBar
News & Analysis  
4/1/2000   Post a comment
Lets you send on-line messages over your Intranet.
IMA's Edge 5.0
News & Analysis  
4/1/2000   Post a comment
Designs workflows you can quickly and easily implement in your call center.
New Zealand's Udderly Useful IVR
News & Analysis  
4/1/2000   Post a comment
InterVoice-Brite's 20-line IVR alerts farmers about milk-quality test results.
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
Reseller Program Starter Kit
News & Analysis  
4/1/2000   Post a comment
What makes a good reseller program? Here are my "top ten" tips, drawn from my own experience and that of the industry's top market makers.
CT For Travel
News & Analysis  
4/1/2000   Post a comment
Travel and hospitality are burgeoning markets for advanced communications technologies, apps, and services. Here are some of the latest, and some success stories from the trenches.
Staffing for On-line Service
News & Analysis  
4/1/2000   Post a comment
How to mold your center for callers and on-line customers.
Leaping Into New Labor Pools
News & Analysis  
4/1/2000   Post a comment
It can be a real challenge to bring together a professional team of agents, particularly during these boom times. Here are firms that can help you broaden your efforts to locate ideal candidates for the positions you offer at your center.
3Com's NBX 100
News & Analysis  
4/1/2000   Post a comment
CT Labs and Computer Telephony go hands-on with 3Com's NBX 100, V2.0. Can this fully-converged, LAN-based system really give mature competitors a run for the medium-sized office market?
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
Getting Real!
News & Analysis  
4/1/2000   Post a comment
Convergence wins. New opportunities emerge. At CT Expo 2000, the theme was "real and deliverable".
CynterCorp Relocates and Grows
News & Analysis  
4/1/2000   Post a comment
CynterCorp moved from Gaithersburg, MD to Rockville, MD.
Time On Your Side: Workforce Management Software And You
News & Analysis  
4/1/2000   Post a comment
Here's how you can use the latest workforce management software to ensure that your call center always has enough agents available to assist your customers.
Cintech's NetVIA
News & Analysis  
4/1/2000   Post a comment
NetVIA software routes calls, email messages and Web call back requests to remote and in-house agents.
Energized Utilities
News & Analysis  
4/1/2000   Post a comment
Here's how call centers within utilities are rising to the challenges of this quickly changing market.
Symon's SideBar
News & Analysis  
4/1/2000   Post a comment
Lets you send on-line messages over your Intranet.
Reseller Program Starter Kit
News & Analysis  
4/1/2000   Post a comment
Ed's Top Ten Tips for a reseller program that really pulls.
Validating CT Applications Before You Buy
News & Analysis  
4/1/2000   Post a comment
In order to sidestep potential defects in newly purchased CT applications, test out the beta releases and look for products that are accompanied by complete user guides.
<<   <   Page 29 / 29


Like Us on Facebook