REGISTER | LOGIN
Breaking News
News Analysis
Content posted in April 2000
<<   <   Page 29 / 29
Getting Real!
News & Analysis  
4/1/2000   Post a comment
Convergence wins. New opportunities emerge. At CT Expo 2000, the theme was "real and deliverable".
Working Towards Full-Contact Content
News & Analysis  
4/1/2000   Post a comment
From magazine publishing to working on building a website community.
Bell Atlantic's LD Approval
News & Analysis  
4/1/2000   Post a comment
New Standards for Copper Wiring
The single-chip cell phone
News & Analysis  
4/1/2000   Post a comment
is an analog problem. In this installment of the Scarlet A, Steve Ohr looks at near-term prospects for a Dick Tracy wristwatch that won't need a car battery to run it.
Symon's SideBar
News & Analysis  
4/1/2000   Post a comment
Lets you send on-line messages over your Intranet.
Talisma's Enterprise Edition 2.02
News & Analysis  
4/1/2000   Post a comment
Manages incoming and outgoing email messages.
IMA's Edge 5.0
News & Analysis  
4/1/2000   Post a comment
Designs workflows you can quickly and easily implement in your call center.
Planning For Call Center Catastrophes
News & Analysis  
4/1/2000   Post a comment
How disaster recovery services enable call centers to continue to operate during the worst of times.
Cintech's NetVIA
News & Analysis  
4/1/2000   Post a comment
NetVIA software routes calls, email messages and Web call back requests to remote and in-house agents.
CynterCorp Relocates and Grows
News & Analysis  
4/1/2000   Post a comment
CynterCorp moved from Gaithersburg, MD to Rockville, MD.
Energized Utilities
News & Analysis  
4/1/2000   Post a comment
Here's how call centers within utilities are rising to the challenges of this quickly changing market.
Time On Your Side: Workforce Management Software And You
News & Analysis  
4/1/2000   Post a comment
Here's how you can use the latest workforce management software to ensure that your call center always has enough agents available to assist your customers.
The Evolution of Knowledge Management
News & Analysis  
4/1/2000   Post a comment
Here's how on-line knowledge bases are evolving beyond help desks to emerge as essential resources for all types of call centers.
Leaping Into New Labor Pools
News & Analysis  
4/1/2000   Post a comment
It can be a real challenge to bring together a professional team of agents, particularly during these boom times. Here are firms that can help you broaden your efforts to locate ideal candidates for the positions you offer at your center.
UniPress Software's FootPrints 4.0
News & Analysis  
4/1/2000   Post a comment
FootPrints 4.0 is on-line help desk software that lets agents manage and report requests for technical assistance.
Staffing for On-line Service
News & Analysis  
4/1/2000   Post a comment
How to mold your center for callers and on-line customers.
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
3Com's NBX 100
News & Analysis  
4/1/2000   Post a comment
CT Labs and Computer Telephony go hands-on with 3Com's NBX 100, V2.0. Can this fully-converged, LAN-based system really give mature competitors a run for the medium-sized office market?
<<   <   Page 29 / 29


Datasheets.com Parts Search

185 million searchable parts
(please enter a part number or hit search to begin)
Like Us on Facebook