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News Analysis
Content posted in May 2000
<<   <   Page 29 / 29
Accommodating Your Call Center
News & Analysis  
5/1/2000   Post a comment
Here's how to find the right space for your call center.
Reseller Choices for Change
News & Analysis  
5/1/2000   Post a comment
Shopping for new products is like going to a chocolate shop - you want a little of everything. How do you go to the CT Chocolate Shop and not get a tummy-ache?
CT For Law Firms
News & Analysis  
5/1/2000   Post a comment
"Lawyer" used to be synonymous with "Luddite." But CT is slowly making inroads into one of the last technological wastelands: The Law Firm.
CT For Law Firms
News & Analysis  
5/1/2000   Post a comment
"Lawyer" used to be synonymous with "Luddite." But CT is slowly making inroads into one of the last technological wastelands: The Law Firm.
Telrad's Millennium Strategy
News & Analysis  
5/1/2000   Post a comment
Israel Ronn, president of Telrad, talks about what it means to evolve from a cachet position in the high-functionality key systems market, towards a converged future.
Prize-Worthy Call Centers
News & Analysis  
5/1/2000   Post a comment
The nine best call centers we covered in 1999.
The Road to Integration: The New Path of Voice Processing
News & Analysis  
5/1/2000   Post a comment
Here's what is available from the latest voice processing systems besides interactive voice response.
From Start Up to Grown Up - How Do They Measure Up?
News & Analysis  
5/1/2000   Post a comment
The latest research about the main differences between large and small call centers.
Shoreline Communication System
News & Analysis  
5/1/2000   Post a comment
We're back for another close look at next-generation phone systems. This month's contender has an interesting combination of analog and IP-based telephony features. The analog trunks and extensions make it easy to cut into an existing site, while the IP-based distribution of server and voice switches makes expansion easy - even across multiple sites.
SIP Rules!
News & Analysis  
5/1/2000   Post a comment
Internet e-mail and the web are killer apps par excellence: elegant, open, debuggable, extensible - based on simple protocols and standards, and implemented across a cloud of shared, multi-purpose servers and resources. What if IP telephony looked like this? That's SIP's vision. Some say it's telephony's future.
GN Netcom's Activa Headset
News & Analysis  
5/1/2000   Post a comment
GN Netcom's (Nashua, NH) Activa is a monaural headset that contains an amplifier within its earpiece.
Rockwell Electronic Commerce's Call Center Studio 3.0
News & Analysis  
5/1/2000   Post a comment
Lets agents view and enter information about customers during calls.
Award-Winning Roles
News & Analysis  
5/1/2000   Post a comment
The role of a call center agent as a representative of a company marks a fundamental difference between a call center and a typical office.
Nortel Networks' Symposium Call Center Server 3.0
News & Analysis  
5/1/2000   Post a comment
Skills-based routing at your center or among remote sites.
GN Netcom's Activa Headset
News & Analysis  
5/1/2000   Post a comment
GN Netcom's (Nashua, NH) Activa is a monaural headset that contains an amplifier within its earpiece.
The Road to Integration: The New Path of Voice Processing
News & Analysis  
5/1/2000   Post a comment
Here's what is available from the latest voice processing systems besides interactive voice response.
eVoice's Free Voicemail Answers Your Home Phone
News & Analysis  
5/1/2000   Post a comment
Unplug the answering machine and get ready to lower your bill each month.
Hardware-Free Telephony
News & Analysis  
5/1/2000   Post a comment
Hosted applications: the promise and the problems.
<<   <   Page 29 / 29


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