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Content posted in May 2000
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Prize-Worthy Call Centers
News & Analysis  
5/1/2000   Post a comment
The nine best call centers we covered in 1999.
CT For Law Firms
News & Analysis  
5/1/2000   Post a comment
"Lawyer" used to be synonymous with "Luddite." But CT is slowly making inroads into one of the last technological wastelands: The Law Firm.
Telrad's Millennium Strategy
News & Analysis  
5/1/2000   Post a comment
Israel Ronn, president of Telrad, talks about what it means to evolve from a cachet position in the high-functionality key systems market, towards a converged future.
Rockwell Electronic Commerce's Call Center Studio 3.0
News & Analysis  
5/1/2000   Post a comment
Lets agents view and enter information about customers during calls.
Nortel Networks' Symposium Call Center Server 3.0
News & Analysis  
5/1/2000   Post a comment
Skills-based routing at your center or among remote sites.
Building a New Phone Network
News & Analysis  
5/1/2000   Post a comment
Steps on the road to convergence.
The JFax of Life
News & Analysis  
5/1/2000   Post a comment
JFax offers free services, including fax-to-e-mail, voicemail-to-e-mail and outbound faxing with Fax4Free.
Systems Integrators: Your Center's Personal Shoppers
News & Analysis  
5/1/2000   Post a comment
Here's how independent systems integrators help you select and implement hardware and software best suited for your call center.
Spectrum Bidder Beware
News & Analysis  
5/1/2000   Post a comment
Stakes are high, opportunities awesome!
Shoreline Communication System
News & Analysis  
5/1/2000   Post a comment
We're back for another close look at next-generation phone systems. This month's contender has an interesting combination of analog and IP-based telephony features. The analog trunks and extensions make it easy to cut into an existing site, while the IP-based distribution of server and voice switches makes expansion easy - even across multiple sites.
Retail By Mail: Call Centers For Mail-Order Catalog Companies
News & Analysis  
5/1/2000   Post a comment
Here's why mail-order catalog companies need call centers more than ever, even with the growth of electronic commerce.
From Start Up to Grown Up - How Do They Measure Up?
News & Analysis  
5/1/2000   Post a comment
The latest research about the main differences between large and small call centers.
Award-Winning Roles
News & Analysis  
5/1/2000   Post a comment
The role of a call center agent as a representative of a company marks a fundamental difference between a call center and a typical office.
Nortel Networks' Symposium Call Center Server 3.0
News & Analysis  
5/1/2000   Post a comment
Skills-based routing at your center or among remote sites.
GN Netcom's Activa Headset
News & Analysis  
5/1/2000   Post a comment
GN Netcom's (Nashua, NH) Activa is a monaural headset that contains an amplifier within its earpiece.
The Road to Integration: The New Path of Voice Processing
News & Analysis  
5/1/2000   Post a comment
Here's what is available from the latest voice processing systems besides interactive voice response.
eVoice's Free Voicemail Answers Your Home Phone
News & Analysis  
5/1/2000   Post a comment
Unplug the answering machine and get ready to lower your bill each month.
Hardware-Free Telephony
News & Analysis  
5/1/2000   Post a comment
Hosted applications: the promise and the problems.
<<   <   Page 29 / 29


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