Ten Tips For VoIP Deployment Success News & Analysis 6/1/2006 Post a comment Whether you are trying to improve service, cut costs, or drive revenue, you will find value in VoIP. You must first understand your goals to define how best to leverage the technology's power.
Industry Viewpoints: The Great IP Debate News & Analysis 6/1/2006 Post a comment Call Center went to industry luminaries and thought leaders for insight into the most important technological issue of the day -- the modern call center's transition to IP call routing. What is happening? How will it affect operations? Here's what the experts think.