What Is A Call Center? News & Analysis 6/1/2006 Post a comment It’s often easier to explain what a call center does than to try to define it. Sometimes it's good to return to first principles to remind ourselves that we're all part of the same team.
Ten Tips For VoIP Deployment Success News & Analysis 6/1/2006 Post a comment Whether you are trying to improve service, cut costs, or drive revenue, you will find value in VoIP. You must first understand your goals to define how best to leverage the technology's power.
Industry Viewpoints: The Great IP Debate News & Analysis 6/1/2006 Post a comment Call Center went to industry luminaries and thought leaders for insight into the most important technological issue of the day -- the modern call center's transition to IP call routing. What is happening? How will it affect operations? Here's what the experts think.
A Book For All Reasons Bernard Cole3 comments Robert Oshana's recent book "Software Engineering for Embedded Systems (Newnes/Elsevier)," written and edited with Mark Kraeling, is a 'book for all reasons.' At almost 1,200 pages, it ...