What Is A Call Center? News & Analysis 6/1/2006 Post a comment It’s often easier to explain what a call center does than to try to define it. Sometimes it's good to return to first principles to remind ourselves that we're all part of the same team.
Ten Tips For VoIP Deployment Success News & Analysis 6/1/2006 Post a comment Whether you are trying to improve service, cut costs, or drive revenue, you will find value in VoIP. You must first understand your goals to define how best to leverage the technology's power.
Industry Viewpoints: The Great IP Debate News & Analysis 6/1/2006 Post a comment Call Center went to industry luminaries and thought leaders for insight into the most important technological issue of the day -- the modern call center's transition to IP call routing. What is happening? How will it affect operations? Here's what the experts think.
Battle-hardened veterans of the electronics industry have heard of the “connected car” so often that they assume it’s a done deal. But do we really know what it takes to get a car connected and what its future entails? Join EE Times editor Junko Yoshida as she moderates a panel of movers and shakers in the connected car business. Executives from Cisco, Siemens and NXP will share ideas, plans and hopes for connected cars and their future. After the first 30 minutes of the radio show, our listeners will have the opportunity to ask questions via live online chat.