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Content posted in July 1999
<<   <   Page 19 / 19
IT'S THE SOFTWARE
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7/1/1999   Post a comment
Intel buys Dialogic, TI buys Telogy, and Cisco takes a break from buying and explains everything,
DIALING YOUR WAY TO SUCCESS
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7/1/1999   Post a comment
Here's what you should know about the latest contact-makers on the market and how to find out what type of dialing is most appropriate for you.
ONYX'S INSIGHT 3.0
News & Analysis  
7/1/1999   Post a comment
Onyx's (Bellevue, WA) Insight 3.0 is knowledge management software that works with Onyx Customer Center or other custom support software to enable agents to search and access data within your knowledge bases. The software also lets you post documents from your knowledge base on-line.
ENCODING SPEECH INTO VOIP CALLS
News & Analysis  
7/1/1999   Post a comment
G.711? G.723.1? Vocoding? Dr. CT leads you through the fundamentals and standards of voice-over-IP speech encoding and decoding.
CLARIFY'S EFRONTOFFICE
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7/1/1999   Post a comment
Clarify's (San Jose, CA) eFrontOffice integrates your call center and your Web site by providing one system for queuing and routing all your customers' transactions, including those they conduct through e-mail, customers' transactions, including those they conduct through e-mail, on-line forms and phone calls.
NEW WEB MODULES IN VANTIVE'S ENTERPRISE 8
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7/1/1999   Post a comment
Enterprise Version 8 includes two new modules that let you provide on-line self-service options to your customers and business partners.
How Hosted Services Bring Your Web-enabled Call Center Into The Fast Lane
News & Analysis  
7/1/1999   Post a comment
Here's how you can provide quality on-line service without spending a lot of time and money tuning up the way you do business
ROI AND THE VALUE PROPOSITION
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7/1/1999   Post a comment
Return on investment and the value proposition: two selling points that attract customers to your technology.
FAX FAILURES
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7/1/1999   Post a comment
Starting a fax-related business? First, heed these 'fables of failure' from the Kauffman files.
FAX FAILURES
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7/1/1999   Post a comment
Starting a fax-related business? First, heed these 'fables of failure' from the Kauffman files.
HEADSETS ... AND THEN SOME
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7/1/1999   Post a comment
When computers meet telephony, headsets are a must. For call centers, PC-based phoning, commserver applications, VoIP, and wireless, headsets offer topnotch sound, private communication, ergonomics, and hands free operation. Here's our roundup of those that matter for global CT markets...Plus other CT helpers: softphones, small KSUless systems, and more.
TRIPP LITE'S POWERALERT SOFTWARE VERSION 10.2
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7/1/1999   Post a comment
PowerAlert Software Version 10.2 power management software helps you prevent power outages and protects your center from problems resulting from them.
TWO-MINUTE WARNINGS FOR SCHOOL BUS RIDERS
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7/1/1999   Post a comment
NotiCom's elegant BusCall app uses GPS waypoints, synchronous clocking, and IVR to get you to the bus on time.
HEADSETS ... AND THEN SOME
News & Analysis  
7/1/1999   Post a comment
When computers meet telephony, headsets are a must. For call centers, PC-based phoning, commserver applications, VoIP, and wireless, headsets offer topnotch sound, private communication, ergonomics, and hands free operation. Here's our roundup of those that matter for global CT markets...Plus other CT helpers: softphones, small KSUless systems, and more.
OUTSOURCING A VARIETY OF SUPPORT FUNCTIONS
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7/1/1999   Post a comment
On-line support is coming on strong, yet there is still a need for live rep response, offered either on the phone or through live chat. Here is what IT outsourcers offer your help desk.
CALL MONITORING & RECORDING Update
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7/1/1999   Post a comment
Call recording and monitoring systems help you train agents, monitor and improve customer service, simulate interactions - and survive regulatory audits by rendering proof against liability. They come in many forms and some sectors of the market are growing 100% a year.
TRAVEL PLANNING MADE EASIER
News & Analysis  
7/1/1999   Post a comment
Although more travel companies are letting travelers make reservations on-line, most people still rely on call centers to book travel, even when they do comparative shopping on-line. Here's the scoop on how the call centers we profile this month consistently aim to improve service.
INCREASING SALES THROUGH BETTER SERVICE OVER THE PHONE
News & Analysis  
7/1/1999   Post a comment
How Arch Communications improved customer service and sold more pagers, thanks to its new Louisiana call center.
CALL MONITORING & RECORDING Update
News & Analysis  
7/1/1999   Post a comment
Call recording and monitoring systems help you train agents, monitor and improve customer service, simulate interactions - and survive regulatory audits by rendering proof against liability. They come in many forms and some sectors of the market are growing 100% a year.
TESTING CT APPLICATIONS
News & Analysis  
7/1/1999   Post a comment
Do you buy CT products? Do you make, sell, or resell them? If so, testing is - or should be - the cornerstone of your business: it's the best way to be sure you're not buying or building a lemon. And it's the best way to ensure that multivendor CT building blocks give you the bang-for-the-buck you expect. Here's how we test CT applications with tools and techniques recommended by technical editor Richard Grigonis and the gurus at CT Labs.
OUTSOURCING A VARIETY OF SUPPORT FUNCTIONS
News & Analysis  
7/1/1999   Post a comment
On-line support is coming on strong, yet there is still a need for live rep response, offered either on the phone or through live chat. Here is what IT outsourcers offer your help desk.
LAWMAKERS DRAW THE LINE WITH TELEMARKETERS TO PROTECT PRIVACY
News & Analysis  
7/1/1999   Post a comment
Legislators in the US and other major countries are responding to consumer demand for more privacy. Here's how the latest laws affect your call center.
How Hosted Services Bring Your Web-enabled Call Center Into The Fast Lane
News & Analysis  
7/1/1999   Post a comment
Here's how you can provide quality on-line service without spending a lot of time and money tuning up the way you do business
DIALING YOUR WAY TO SUCCESS
News & Analysis  
7/1/1999   Post a comment
Here's what you should know about the latest contact-makers on the market and how to find out what type of dialing is most appropriate for you.
Call Center Buyers' Guide 1999-2000
News & Analysis  
7/1/1999   Post a comment
Here's our annual guide of all guides for finding vendors that offer products and services to help you improve your call center.
BLACK ICE'S CUSTOMIZABLE VOICEMAIL SERVER
News & Analysis  
7/1/1999   Post a comment
Smart dealers and users are happy to see the new voice mail server with an IVR app gen.
CLARIFY'S EFRONTOFFICE
News & Analysis  
7/1/1999   Post a comment
Clarify's (San Jose, CA) eFrontOffice integrates your call center and your Web site by providing one system for queuing and routing all your customers' transactions, including those they conduct through e-mail, customers' transactions, including those they conduct through e-mail, on-line forms and phone calls.
INCREASING SALES THROUGH BETTER SERVICE OVER THE PHONE
News & Analysis  
7/1/1999   Post a comment
How Arch Communications improved customer service and sold more pagers, thanks to its new Louisiana call center.
WATCHING YOUR WEB SITE
News & Analysis  
7/1/1999   Post a comment
Here's how a new service lets agents reach out to potential and existing on-line customers.
IP TELEPHONY: ENTERPRISE-CLASS VOIP GATEWAYS
News & Analysis  
7/1/1999   Post a comment
CT Mag & CT Labs compare, contrast and critique three IP Telephony Gateways from Hypercom, Inter-Tel and Nuera.
CT PERISCOPE: CHANNEL MASTERS POP QUIZ
News & Analysis  
7/1/1999   Post a comment
Thousands of wide-eyed computer network resellers are scouring the globe for the next, great, profit-laden technology. We've been saying it's CT: better margins, more value-added. If you're a reseller or VAR, here are some not-so-obvious questions to ask when seeking your channel-ready solution.
CASE STUDY: OFFICE OF THE FUTURE
News & Analysis  
7/1/1999   Post a comment
Nec shines at Canada's SMED
<<   <   Page 19 / 19


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