The Value of Support News & Analysis 7/1/2006 Post a comment Recent research from HDI suggests that the biggest challenge support organizations
face may not be low demand among customers, but rather a lack of career planning for those who assist customers.
Sunny Skies for Call Centers News & Analysis 7/1/2006 Post a comment Like the weather in Orlando at Call Center Demo, the forecast for call centers is bright, thanks to a shining combination of new and proven tools that enable companies to continually improve their communication with customers.
Metrology provider plans $57 million IPO News & Analysis 7/1/2006 Post a comment Applied Precision, a provider of equipment for the semiconductor and life-sciences industries, hopes to raise $57.5 million through an initial public offering, according to a document filed with the U.S. Securities and Exchange Commission.
Blog That A-Ha Moment Larry Desjardin 11 comments Have you ever had an a-ha moment? Sure, you have. The Merriam-Webster dictionary defines it as "a moment of sudden realization, inspiration, insight, recognition, or ...