The Honor of Your Presence is Requested News & Analysis 1/1/2000 Post a comment So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
The Broadband Building News & Analysis 1/1/2000 Post a comment Ready access to multi-service broadband is becoming
a key component of value for both business and
residential properties. As real estate stakeholders rush
to meet tenant demands, carriers are stepping up to
the plate with a new generation of convergence
products, engineered to distribute voice/data services to
New Terms For The New Year News & Analysis 1/1/2000 Post a comment Welcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.