REGISTER | LOGIN
Breaking News
News Analysis
Content posted in January 2000
<<   <   Page 25 / 25
Kana Communications' Kana 4
News & Analysis  
1/1/2000   Post a comment
A software suite that lets you manage your call center's response to customers' e-mail messages and on-line forms.
Intelligent Time Sheets
News & Analysis  
1/1/2000   Post a comment
CNC Global Consulting builds an intelligent time-sheet app.
Bookmark This!
News & Analysis  
1/1/2000   Post a comment
Maury's favorite super-useful URLs.
The Honor of Your Presence is Requested
News & Analysis  
1/1/2000   Post a comment
So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
The Broadband Building
News & Analysis  
1/1/2000   Post a comment
Ready access to multi-service broadband is becoming a key component of value for both business and residential properties. As real estate stakeholders rush to meet tenant demands, carriers are stepping up to the plate with a new generation of convergence products, engineered to distribute voice/data services to multi-tenant units.
Train Without Pain: The Benefits of Computer-Based Training Tools
News & Analysis  
1/1/2000   Post a comment
You can train new agents at their desktops quickly and effectively with the right software. Here's a look at computer-based training tools worth considering for your call center.
The Quest For The Perfect Headset
News & Analysis  
1/1/2000   Post a comment
Headsets are among your call center's most important purchases. Here are the key criteria to consider when you buy headsets for agents.
A Feast of Outsourcing Services
News & Analysis  
1/1/2000   Post a comment
Here are new ways that outsourcers can improve your ability to serve callers and on-line customers.
I-Bus Joins the Fault Tolerant Club
News & Analysis  
1/1/2000   Post a comment
I-Bus brings forth their new FRBP-18A15 Fault Resilient Backplane.
M-Commerce
News & Analysis  
1/1/2000   Post a comment
Wireless solves the "second line" problem. M-commerce draws nigh.
New Terms For The New Year
News & Analysis  
1/1/2000   Post a comment
Welcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.
eGain Communications' eGain Live 3.0
News & Analysis  
1/1/2000   Post a comment
eGain Live 3.0 from eGain Communications (Sunnyvale, CA) enables visitors to your Web site to contact agents and conduct live onscreen chat sessions with them.
The Right Calling for Telecom Companies
News & Analysis  
1/1/2000   Post a comment
Here's how phone companies apply their telecom expertise to managing efficient and effective call centers.
Train Without Pain: The Benefits of Computer-Based Training Tools
News & Analysis  
1/1/2000   Post a comment
You can train new agents at their desktops quickly and effectively with the right software. Here's a look at computer-based training tools worth considering for your call center.
Arrogant or Stupid?
News & Analysis  
1/1/2000   Post a comment
Personality flaws can limit CommFusion success.
InfoInteractive's Internet Call Manager
News & Analysis  
1/1/2000   Post a comment
Lets you manage incoming calls while you're on a dialup Net connection and gives you web-based voicemail.
<<   <   Page 25 / 25


Like Us on Facebook