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Content posted in January 2007
<<   <   Page 29 / 29
Motivating Agents: Respect and Rewards Make a Big Difference
News & Analysis  
1/1/2007   Post a comment
18 tips for getting the best performance through higher morale.
Dialing: It's Not Just For Sales Anymore
News & Analysis  
1/1/2007   Post a comment
Outbound is going through some big changes: telemarketing is leaner and smarter, outbound messaging is being used in innovative ways and more companies are realizing the potential of relationship dialing.
Are Exit Interviews a Way Out of Turnover Hell?
News & Analysis  
1/1/2007   Post a comment
Exit interviews are a way to identify consistent trends, patterns and themes and to reduce future turnover on a large scale.
What is the Shape of Things to Come?
News & Analysis  
1/1/2007   Post a comment
It's easy to go out on a limb and predict the future. It's harder to be right.
How Performance Management Bolsters Benchmarking
News & Analysis  
1/1/2007   Post a comment
We reveal how call centers can link internal evaluations of agents' performance with customers' expectations.
New Year's Resolutions for Evolving Technologies
News & Analysis  
1/1/2007   Post a comment
To develop more advanced applications in one type of technology, it's helpful to borrow concepts from other types of technologies.
Why the Masses Are Wrong About IVR
News & Analysis  
1/1/2007   Post a comment
Encouraging people to bail on an IVR system teaches them to do something that's not in their long term interest because it raises the overall cost of providing good service.
AMD sticks with SOI at 65-nm node
News & Analysis  
1/1/2007   Post a comment
Advanced Micro Devices Inc. debuted its 65-nanometer process technology on Dec. 5 in the Athlon 64 X2, a dual-core desktop processor with nine levels of copper metallization, an aluminum under-bump metal, low-k intermetal dielectrics, a silicon-on-insulator substrate and novel mobility enhancements.

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Max Maxfield

Juggling a Cornucopia of Projects
Max Maxfield
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I feel like I'm juggling a lot of hobby projects at the moment. The problem is that I can't juggle. Actually, that's not strictly true -- I can juggle ten fine china dinner plates, but ...

Karen Field

June 2014 Cartoon Caption Winner
Karen Field
13 comments
Congratulations to "Wnderer" for submitting the winning caption for our June cartoon, after much heated conversation by our judges, given the plethora of great entries.

Jeremy Cook

Inspection Rejection: Why More Is Less in a Vision System
Jeremy Cook
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Albert Einstein has been quoted as saying, "Everything should be as simple as possible, but not simpler." I would never claim to have his level of insight -- or such an awesome head of ...

Jeremy Cook

Machine Fixes That Made Me Go 'DUH!'
Jeremy Cook
21 comments
As you can see in my bio at the end of this article, I work as a manufacturing engineer. One of my favorite things that happens on a Friday late in the afternoon is to hear my phone ring ...

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