Design Con 2015
Breaking News
News Analysis
Content posted in October 2005
<<   <   Page 29 / 29
The Science of Customer Happiness
News & Analysis  
10/1/2005   Post a comment
Understand the nuances of what keeps a customer happy and you have a customer for life.
Call Center Books
News & Analysis  
10/1/2005   Post a comment
A recent book from industry expert Phil Verghis contains excellent information and strategic insights that are well worth your while.
Want Change in the Center? Start at the Top
News & Analysis  
10/1/2005   Post a comment
How call centers can collaborate effectively with sales and marketing.
You Don’t Need A Hero
News & Analysis  
10/1/2005   Post a comment
Think customer support is limited to troubleshooting? If you do, then you may be waiting for problems to arise. Here’s how to articulate — and increase — the value of support from your customer’s point of view.
Speech Recognition Goes Mainstream
News & Analysis  
10/1/2005   Post a comment
Why speech recognition is emerging as an essential component of customer service.
Innovative Trends in Quality Monitoring
News & Analysis  
10/1/2005   Post a comment
Why do some call centers struggle to implement quality monitoring while others achieve impressive results? Here is a look at some of the more successful approaches to monitoring today.
<<   <   Page 29 / 29


Flash Poll
Top Comments of the Week
Like Us on Facebook
EE Times on Twitter
EE Times Twitter Feed

Datasheets.com Parts Search

185 million searchable parts
(please enter a part number or hit search to begin)
EE Life
Frankenstein's Fix, Teardowns, Sideshows, Design Contests, Reader Content & More
Max Maxfield

Book Review: Deadly Odds by Allen Wyler
Max Maxfield
10 comments
Generally speaking, when it comes to settling down with a good book, I tend to gravitate towards science fiction and science fantasy. Having said this, I do spend a lot of time reading ...

Martin Rowe

No 2014 Punkin Chunkin, What Will You Do?
Martin Rowe
Post a comment
American Thanksgiving is next week, and while some people watch (American) football all day, the real competition on TV has become Punkin Chunkin. But there will be no Punkin Chunkin on TV ...

Rich Quinnell

Making the Grade in Industrial Design
Rich Quinnell
13 comments
As every developer knows, there are the paper specifications for a product design, and then there are the real requirements. The paper specs are dry, bland, and rigidly numeric, making ...

Martin Rowe

Book Review: Controlling Radiated Emissions by Design
Martin Rowe
1 Comment
Controlling Radiated Emissions by Design, Third Edition, by Michel Mardiguian. Contributions by Donald L. Sweeney and Roger Swanberg. List price: $89.99 (e-book), $119 (hardcover).