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Content posted in October 2005
<<   <   Page 29 / 29
The Science of Customer Happiness
News & Analysis  
10/1/2005   Post a comment
Understand the nuances of what keeps a customer happy and you have a customer for life.
Call Center Books
News & Analysis  
10/1/2005   Post a comment
A recent book from industry expert Phil Verghis contains excellent information and strategic insights that are well worth your while.
Want Change in the Center? Start at the Top
News & Analysis  
10/1/2005   Post a comment
How call centers can collaborate effectively with sales and marketing.
You Don’t Need A Hero
News & Analysis  
10/1/2005   Post a comment
Think customer support is limited to troubleshooting? If you do, then you may be waiting for problems to arise. Here’s how to articulate — and increase — the value of support from your customer’s point of view.
Speech Recognition Goes Mainstream
News & Analysis  
10/1/2005   Post a comment
Why speech recognition is emerging as an essential component of customer service.
Innovative Trends in Quality Monitoring
News & Analysis  
10/1/2005   Post a comment
Why do some call centers struggle to implement quality monitoring while others achieve impressive results? Here is a look at some of the more successful approaches to monitoring today.
<<   <   Page 29 / 29


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Max Maxfield

Analog Faceplate Design Decisions: Art or Science?
Max Maxfield
19 comments
My degree is in Control Engineering -- a core of math with "surrounding subjects" of electronics, mechanics, and hydraulics and fluidics. The only official programming I did as part of ...

Jolt Judges and Andrew Binstock

Jolt Awards: The Best Books
Jolt Judges and Andrew Binstock
1 Comment
As we do every year, Dr. Dobb's recognizes the best books of the last 12 months via the Jolt Awards -- our cycle of product awards given out every two months in each of six categories. No ...

Engineering Investigations

Air Conditioner Falls From Window, Still Works
Engineering Investigations
3 comments
It's autumn in New England. The leaves are turning to red, orange, and gold, my roses are in their second bloom, and it's time to remove the air conditioner from the window. On September ...

David Blaza

The Other Tesla
David Blaza
5 comments
I find myself going to Kickstarter and Indiegogo on a regular basis these days because they have become real innovation marketplaces. As far as I'm concerned, this is where a lot of cool ...