You Don’t Need A Hero News & Analysis 10/1/2005 Post a comment Think customer support is limited to troubleshooting?
If you do, then you may be waiting for problems to arise. Here’s how to articulate — and increase — the value of support from your customer’s point of view.
Innovative Trends in Quality Monitoring News & Analysis 10/1/2005 Post a comment Why do some call centers struggle to implement quality monitoring while others achieve impressive results? Here is a look at some of the more successful approaches to monitoring today.
What are the engineering and design challenges in creating successful IoT devices? These devices are usually small, resource-constrained electronics designed to sense, collect, send, and/or interpret data. Some of the devices need to be smart enough to act upon data in real time, 24/7. Are the design challenges the same as with embedded systems, but with a little developer- and IT-skills added in? What do engineers need to know? Rick Merritt talks with two experts about the tools and best options for designing IoT devices in 2016. Specifically the guests will discuss sensors, security, and lessons from IoT deployments.