REGISTER | LOGIN
Breaking News
News Analysis
Content posted in November 1999
<<   <   Page 27 / 27
LUCENT TECHNOLOGIES' CRM CENTRAL 2000
News & Analysis  
11/1/1999   Post a comment
Give agents immediate knowledge about customers as calls arrive.
HEALTH CARE HAVENS
News & Analysis  
11/1/1999   Post a comment
Here's how call centers in health care companies do what it takes to provide each customer with compassionate and individualized service.
CT EXPO'S BEST OF SHOW AWARDS
News & Analysis  
11/1/1999   Post a comment
Computer Telephony Expo Fall '99 was a blast! Over 150 exhibitors, dozens of new product introductions, announcements, and deals galore! It was tough choosing our favorites, but here are our picks for brand-new products that best exemplify "the new computer telephony.
TAKING BACK THE APPLICATION HIGH GROUND
News & Analysis  
11/1/1999   Post a comment
First, there was IVR. Then the web. Now, Wireless Application Protocol (WAP) and other initiatives are about to make the (wireless) phone ground zero (once again!) for information, e-mail, and e-commerce
IVR SYSTEMS TALK BACK: THE SPEECH RECOGNITION REVOLUTION
News & Analysis  
11/1/1999   Post a comment
Your IVR system doesn't have to limit callers to using touchtone menus. Here's a look at some of the latest options for enhancing your IVR system with speech recognition.
LENDING AN EAR TO CUSTOMER SERVICE
News & Analysis  
11/1/1999   Post a comment
Call recording and monitoring systems let you do more than just listen to agents’ phone calls. These systems also give you insight about how agents deal with customers. Here’s how some of the latest systems can help agents improve on service they provide to customers.
IEX'S AGENT WEBSTATION
News & Analysis  
11/1/1999   Post a comment
It lets agents view real-time call statistics and schedules through any Web browser capable of running Java applets.
CPS'S INFOSERVER 2000 V2.0
News & Analysis  
11/1/1999   Post a comment
This CT switch adjunct does IVR, intelligent call routing and fax-on-demand.
NMS MAKES CASE TO CARRIERS
News & Analysis  
11/1/1999   Post a comment
SS7 redundancy, compactPCI platform, and ultrasparc commitment
COMPACTPCI CT RESOURCES
News & Analysis  
11/1/1999   Post a comment
Chief Technical Editor Richard ("Zippy") Grigonis continues his exploration of cPCI resources for high-eliability telephony. This time, his focus is on computer telephony components: line interfaces, DSP resource boards, and total subsystems for building survivable applications for large enterprise and telco mission critical deployment.
<<   <   Page 27 / 27


Like Us on Facebook