LENDING AN EAR TO CUSTOMER SERVICE News & Analysis 11/1/1999 Post a comment Call recording and monitoring systems let you do more than just listen to agents phone calls. These systems also give you insight about how agents deal with customers. Heres how some of the latest systems can help agents improve on service they provide to customers.
DO COMM SERVERS DELIVER? News & Analysis 11/1/1999 Post a comment Communications servers are touted as more flexible, scaleable and open alternatives to conventional PBXs. But do they satisfy expectations in call centers? Heres what we learned.
HEALTH CARE HAVENS News & Analysis 11/1/1999 Post a comment Here's how call centers in health care companies do what it takes to provide each customer with compassionate and individualized service.