REGISTER | LOGIN
Breaking News
News Analysis
Content posted in November 1999
<<   <   Page 27 / 27
HEALTH CARE HAVENS
News & Analysis  
11/1/1999   Post a comment
Here's how call centers in health care companies do what it takes to provide each customer with compassionate and individualized service.
TCS MANAGEMENT GROUP'S INTERACTIVE AGENT
News & Analysis  
11/1/1999   Post a comment
Agents use Interactive Agent to ask for vacation time, overtime or time off during the day for non-phone work such as training sessions or meetings. Agents can also submit requests to Interactive Agent about swapping schedules.
SNARED BY THE WEB OF OUTSOURCING OPPORTUNITIES? (PART TWO)
News & Analysis  
11/1/1999   Post a comment
Designing and managing an outsourcing partnership is complex. The nuances of negotiating a contract can sometimes snare you. Here's what you can do to get it right.
CALL CENTER TECHNOLOGY'S PRISM 2.2
News & Analysis  
11/1/1999   Post a comment
A look at this call-center management software tool.
LENDING AN EAR TO CUSTOMER SERVICE
News & Analysis  
11/1/1999   Post a comment
Call recording and monitoring systems let you do more than just listen to agents’ phone calls. These systems also give you insight about how agents deal with customers. Here’s how some of the latest systems can help agents improve on service they provide to customers.
SIX TO NINE MONTHS -- YOU HEARD IT HERE FIRST
News & Analysis  
11/1/1999   Post a comment
The CommFusion explosion draws near.
SO YOU WANT TO BE A (FAX) CONSULTANT
News & Analysis  
11/1/1999   Post a comment
How to become a fax consultant.
BLESSED BE THE EVANGELISTS
News & Analysis  
11/1/1999   Post a comment
Evangelize, communicate, sell more CT.
THE CUSTOMER ALWAYS CLICKS TWICE
News & Analysis  
11/1/1999   Post a comment
A new category of call center products is emerging: systems that mix telephony, VoIP, text chat, and other Web technologies.
TAKING BACK THE APPLICATION HIGH GROUND
News & Analysis  
11/1/1999   Post a comment
First, there was IVR. Then the web. Now, Wireless Application Protocol (WAP) and other initiatives are about to make the (wireless) phone ground zero (once again!) for information, e-mail, and e-commerce
<<   <   Page 27 / 27


Like Us on Facebook