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Content posted in November 1999
<<   <   Page 27 / 27
IVR SYSTEMS TALK BACK: THE SPEECH RECOGNITION REVOLUTION
News & Analysis  
11/1/1999   Post a comment
Your IVR system doesn't have to limit callers to using touchtone menus. Here's a look at some of the latest options for enhancing your IVR system with speech recognition.
DIGITAL SET EMULATION
News & Analysis  
11/1/1999   Post a comment
Depending on application, desired price point, and other variables, emulating a proprietary station set may be the best way to integrate a PBX with a CT client, server or appliance.
RITTAL: "THE BIGGEST NAME IN COMPACTPCI YOU'VE NEVER HEARD OF."
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11/1/1999   Post a comment
While other companies produce much fanfare, Rittal produces much product.
ECHO CANCELLATION AND VOIP
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11/1/1999   Post a comment
A closer look at the causes of echo
SNARED BY THE WEB OF OUTSOURCING OPPORTUNITIES? (PART TWO)
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11/1/1999   Post a comment
Designing and managing an outsourcing partnership is complex. The nuances of negotiating a contract can sometimes snare you. Here's what you can do to get it right.
CALL CENTER TECHNOLOGY'S PRISM 2.2
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11/1/1999   Post a comment
A look at this call-center management software tool.
LENDING AN EAR TO CUSTOMER SERVICE
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11/1/1999   Post a comment
Call recording and monitoring systems let you do more than just listen to agents’ phone calls. These systems also give you insight about how agents deal with customers. Here’s how some of the latest systems can help agents improve on service they provide to customers.
VOICEWARE'S TSP
News & Analysis  
11/1/1999   Post a comment
If you want to succeed in enhanced services, you have to be prepared to weather upheavals, and quickly adapt to changing market circumstances. Here's a company that can help.
DIGITAL SET EMULATION
News & Analysis  
11/1/1999   Post a comment
Depending on application, desired price point, and other variables, emulating a proprietary station set may be the best way to integrate a PBX with a CT client, server or appliance.
THE CUSTOMER ALWAYS CLICKS TWICE
News & Analysis  
11/1/1999   Post a comment
A new category of call center products is emerging: systems that mix telephony, VoIP, text chat, and other Web technologies.
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