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Content posted in December 1999
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TELTONE'S OFFICELINK 2000 VERSION 1.6
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12/1/1999   Post a comment
A computer telephony software package that lets remote agents transfer, hold and make calls from their PCs.
EMPLOYMENT TECHNOLOGIES' CALL CENTER SIMULATION
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A look at job screening software for prospective call center agents.
EXPANDING THE HELP DESK PLAYING FIELD
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12/1/1999   Post a comment
Although much of today’s help desk software often falls into a new category of products, getting the help desk component you need should still be a walk in the park. Here’s what you should know about vendors that have expanded their products to serve operations beyond the help desk.
INFERENCE'S K-COMMERCE SUPPORT ENTERPRISE
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On-line knowledge management tools to assist customers and reps in finding answers to questions, including those related to support.
RAISING YOUR ACD'S IQ
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Here's a look at products that can add intelligence to your call center's ACD.
PREDICTING THE FUTURE OF PREDICTIVE DIALERS
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12/1/1999   Post a comment
Predictive dialers are now capable of more than just generating outbound calls. Here's how options such as call blending make dialers appealing to an ever- widening variety of call centers.
WHERE TO DOCK YOUR INTERNATIONAL CALL CENTER
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12/1/1999   Post a comment
Improving world economies are driving the demand for call center services as a hot job market in the US prompts companies to think about locating their teleservices operations in other countries. Here are the channels to navigate and the pitfalls to avoid in your search for a safe harbor for your international call center.
CMC PRACTICES WHAT IT PREACHES
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12/1/1999   Post a comment
Few call centers, particularly outsourcers, market their training expertise. Few training firms have call centers. Here’s how Centralized Marketing Company (CMC) combines both facets to enhance the synergy between its outsourcing and training services.
CMC PRACTICES WHAT IT PREACHES
News & Analysis  
12/1/1999   Post a comment
Few call centers, particularly outsourcers, market their training expertise. Few training firms have call centers. Here’s how Centralized Marketing Company (CMC) combines both facets to enhance the synergy between its outsourcing and training services.
EMPLOYMENT TECHNOLOGIES' CALL CENTER SIMULATION
News & Analysis  
12/1/1999   Post a comment
A look at job screening software for prospective call center agents.
EXPANDING THE HELP DESK PLAYING FIELD
News & Analysis  
12/1/1999   Post a comment
Although much of today’s help desk software often falls into a new category of products, getting the help desk component you need should still be a walk in the park. Here’s what you should know about vendors that have expanded their products to serve operations beyond the help desk.
INFERENCE'S K-COMMERCE SUPPORT ENTERPRISE
News & Analysis  
12/1/1999   Post a comment
On-line knowledge management tools to assist customers and reps in finding answers to questions, including those related to support.
PREDICTING THE FUTURE OF PREDICTIVE DIALERS
News & Analysis  
12/1/1999   Post a comment
Predictive dialers are now capable of more than just generating outbound calls. Here's how options such as call blending make dialers appealing to an ever- widening variety of call centers.
RAISING YOUR ACD'S IQ
News & Analysis  
12/1/1999   Post a comment
Here's a look at products that can add intelligence to your call center's ACD.
WHERE TO DOCK YOUR INTERNATIONAL CALL CENTER
News & Analysis  
12/1/1999   Post a comment
Improving world economies are driving the demand for call center services as a hot job market in the US prompts companies to think about locating their teleservices operations in other countries. Here are the channels to navigate and the pitfalls to avoid in your search for a safe harbor for your international call center.
TURNKEY ENHANCED SERVICE PLATFORMS FOR TELCOS & ISPS
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12/1/1999   Post a comment
How do you implement client-pleasing services in a tight competitive timeframe, and do it under budget? These turnkey platforms make it simple.
CREATIVE ALTERNATIVES TO RS-232
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How ISI used skill (and SQL) to foil a pair of "serial" killers
SPEECHWORKS HOST GOES DIALOGIC GOLD
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Easy to implement speech recognition (affordable, too!)
UNISPHERE: ONE PLATFORM, A WORLD OF SERVICES
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A core switch router, an edge router, and a service mediation switch that replaces traditional class 4 tandem switches.
Changing the Channel
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The channel is by far the biggest challenge for the industry; here's what the future holds.
COMPUTER TELEPHONY PRODUCTS OF THE YEAR '99
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12/1/1999   Post a comment
37 products, from every corner of the converged computer telephony universe. The common threads: technical elegance, clear market direction, and real world value
CT VISION 2000
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12/1/1999   Post a comment
The year 1999 was a watershed in the history of communications: A moment of transition in which the telephone (epitome of 19th century invention) and the computer (arguably the 20th century's greatest achievement) finally merged into a single platform. At this juncture, we thought it would be appropriate to consult with some of the individuals and companies most closely identified with this convergence.
Power Protection for CT Systems
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12/1/1999   Post a comment
Most everyone has heard or experienced at least one business horror story related to power failure. Fear tactics alone are enough to convince most IT and telcom managers to take basic steps toward protecting critical equipment such as phone systems and back office servers. Dealers and VARs help, too - increasingly, in recent years, a UPS (normally with built-in surge suppression and power conditioning) is included in the installed price of a new telephony or data server, messaging or phone syste
COMPUTER TELEPHONY: THE VOICE OF CONVERGING COMMUNICATIONS
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12/1/1999   Post a comment
Behind our new tagline
APPRO'S FAULT RESILIENT PIZZA BOX DOES IP
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12/1/1999   Post a comment
Appro's Fault Resilient "pizza box" is ideal for dense Net-oriented apps.
THE MCI-SPRINT MERGER: CAN IT PASS MUSTER?
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12/1/1999   Post a comment
The regulatory scheme followed by the FCC in examining mergers in the telecommunications industry is first and foremost a public interest inquiry.
401(K) SELF-SERVICE, GUI OR TUI
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12/1/1999   Post a comment
Building web and telephony UIs for one 401(k) self-service app.
CT MEDIA AND STANDARDS-BASED CT APPLICATION DEPLOYMENT
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12/1/1999   Post a comment
The truth about CT Media
NOKIA INTELLIGENT APPLICATIONS/TELEKOL'S INTEGRA-X 6.2
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12/1/1999   Post a comment
This powerful unified messaging system works with (or without) Exchange and Lotus, has a speech--driven attendant, and serves as an IVR platform
CISCO'S 1750: A SMALL OFFICE ROUTER THAT SINGS
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12/1/1999   Post a comment
We take a look at Cisco's small office voice-enabled router.
BUILDING ROBUST APPLICATIONS FOR THE CONVERGED WORLD
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12/1/1999   Post a comment
Global application deployment across divergent protocols can be complicated; API can help.
NOKIA INTELLIGENT APPLICATIONS/TELEKOL'S INTEGRA-X 6.2
News & Analysis  
12/1/1999   Post a comment
This powerful unified messaging system works with (or without) Exchange and Lotus, has a speech--driven attendant, and serves as an IVR platform
<<   <   Page 21 / 21


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