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Content posted in February 1999
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1998 Product Picks
News & Analysis  
2/1/1999   Post a comment
Of all of the products we saw in 1998, these systems take the cake for outstanding features and functions. All of these products offer great value, improving productivity and overall operations.
Toiling With Toolkits - Part 2
News & Analysis  
2/1/1999   Post a comment
Answers to frequently asked questions about CT application toolkits
Their Best Tips
News & Analysis  
2/1/1999   Post a comment
Faron Richards, president of Envox, discusses strategies for minimizing design time and avoiding pitfalls when working with a new software package
1998 Product Picks
News & Analysis  
2/1/1999   Post a comment
Of all of the products we saw in 1998, these systems take the cake for outstanding features and functions. All of these products offer great value, improving productivity and overall operations.
ACD Management Software: Getting the Most Out of Your ACD Software
News & Analysis  
2/1/1999   Post a comment
With a bird's-eye view of your call center's vital statistics, you've got real-time stats and data to keep your current environment under control and plan wisely for the future.
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