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Content posted in February 1999
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Hewlett Packard's Customer Contact Manager Version 5
News & Analysis  
2/1/1999   Post a comment
Customer Contact Manager Version 5 lets your call center integrate and handle customer contacts over the phone, over the Internet, through e-mail and by fax. The software is a new expanded version of the company's HP Customer Contact Manager (CCM) software.
Fax Over IP Profits (Part II)
News & Analysis  
2/1/1999   Post a comment
Here's a quick list of players who've already announced or launched major IP fax initiatives.
Speech-Rec Auto Attendants Compared
News & Analysis  
2/1/1999   Post a comment
A technology review and product evaluation of voice-rec-enabled auto attendants.
Hewlett Packard's Customer Contact Manager Version 5
News & Analysis  
2/1/1999   Post a comment
Customer Contact Manager Version 5 lets your call center integrate and handle customer contacts over the phone, over the Internet, through e-mail and by fax. The software is a new expanded version of the company's HP Customer Contact Manager (CCM) software.
Essential Tools for Web-Enabling Your Call Center
News & Analysis  
2/1/1999   Post a comment
Here's a summary of the types of products that are most useful for linking your call center with your company's Web site.
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