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Content posted in February 2000
<<   <   Page 26 / 26
CT: Bigger, Broader, Better
News & Analysis  
2/1/2000   Post a comment
Industry veterans and newcomers alike have much invested in the term "CT." And every month, its very meaning broadens, strengthens, and gains industry support. Just how do you fit into CT? Let me count the ways.
The ABC's Of DID
News & Analysis  
2/1/2000   Post a comment
Chris "Dr. CT" Bajorek gives an inside look into the class of telephone lines known as Directed Inward Dialing.
FCC Adopts Important DSL Line-Sharing Order
News & Analysis  
2/1/2000   Post a comment
The Advanced Services Third Report and Order requires incumbent local exchange carriers (ILECs) to share their local loops with competitors.
DAX is Back!
News & Analysis  
2/1/2000   Post a comment
A Refocused DAX Systems Plan of Attack in 2000
Rumors and Other Facts
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2/1/2000   Post a comment
Microsoft abandons Valhalla. Was it too revolutionary for incumbent telecom manufacturers?
The Most Innovative Call Center Products We Saw in 1999
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2/1/2000   Post a comment
New call center training software and on-line communications tools were among the items that caught our attention last year. Here’s what distinguished the top products of 1999.
Dial "M" for Money: Banking and Financial Institutions Profit From Call Centers
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2/1/2000   Post a comment
Here's how call centers boost revenue and customer satisf
Windows into Your Call Center
News & Analysis  
2/1/2000   Post a comment
ACD management software delivers information that is specific to your center's goals in an easy-to-interpret fashion. Here are the tools that help you quantify your call center's overall performance.
Tech Support Beyond Y2K
News & Analysis  
2/1/2000   Post a comment
Although the lines between help desk outsourcers and other types of service bureaus are becoming fuzzier, you can get a lot of value from working with these IT specialists, even after Y2K. Here's what they offer.
Preparing for an Avalanche of New Communication Methods
News & Analysis  
2/1/2000   Post a comment
Just because there was a flurry of activity on your Web site this past holiday season doesn't mean that your customer service staff has to feel overwhelmed and frozen in its tracks. Here are products that help agents respond quickly to customers no matter how they reach your company.
Site Selection Alternatives
News & Analysis  
2/1/2000   Post a comment
Even if you aren't planning to open a call center at a new location, you can still keep the door open to expanding your customer service operation. Here are ways to set up new call centers without having to search for new sites.
A High-Powered Call Center
News & Analysis  
2/1/2000   Post a comment
How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
Octane Software's Octane 2000
News & Analysis  
2/1/2000   Post a comment
Software that offers agents access to information about customers, whether your center serves them over the phone or on-line.
ISC's Irene
News & Analysis  
2/1/2000   Post a comment
ISC's (New York, NY) Irene is workforce management software that lets you create schedules for every agent at your call center.
Witness Systems' eQuality Interactive
News & Analysis  
2/1/2000   Post a comment
eQuality Interactive starts to capture data from agents' screens when on-line sessions begin and stops gathering data after these sessions conclude.
Williams Communications Solutions' Upgrade for Dialect Media Queue (DMQ)
News & Analysis  
2/1/2000   Post a comment
ou install DMQ on a dedicated Windows NT server, which you connect to your e-mail, Web and/or fax servers and to a Lucent Definity G3, Lucent ECS, Nortel Meridian 1 or Rockwell Transcend phone switch.
CTI2's Extreme Universal Messaging Platform
News & Analysis  
2/1/2000   Post a comment
W.W.Office can direct e-mails, voicemails and faxes to a voicemail-enabled pager.
Internet pioneers win U.S. award
News & Analysis  
2/1/2000   Post a comment
Several Internet pioneers were among the 1999 National Medal of Science and Technology award winners announced by the White House on Monday.
Numeritech registers for public offering
News & Analysis  
2/1/2000   Post a comment
Numerical Technologies Inc., provider of tools for subwavelength IC design and manufacturing, has filed a registration statement with the Securities and Exchange Commission for a proposed initial public offering of shares of its common stock.
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