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Content posted in February 2000
<<   <   Page 26 / 26
A High-Powered Call Center
News & Analysis  
2/1/2000   Post a comment
How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
IP-Centric Conferencing
News & Analysis  
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IP and the Web are shaking up the conferencing universe, helping these killer apps live up to their enormous promise, and driving them beyond our wildest dreams.
The ABC's Of DID
News & Analysis  
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Chris "Dr. CT" Bajorek gives an inside look into the class of telephone lines known as Directed Inward Dialing.
DAX is Back!
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A Refocused DAX Systems Plan of Attack in 2000
A High-Powered Call Center
News & Analysis  
2/1/2000   Post a comment
How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
Brooktrout's Move Towards Open CT
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Brooktrout’s RealComm 100 implements the ECTF S.100 R2 Media Server architecture. It’s an important first-to-market for this revision level, and an important step forward for standards-based computer telephony.
Speech Technology 2000
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2/1/2000   Post a comment
The much-heralded "voice-enabled web" story has mushroomed. Meanwhile, ASR is starting to grab measurable DTMF market-share throughout the telephony industry, especially in call centers.
Fault Resilience Takes New Forms
News & Analysis  
2/1/2000   Post a comment
Choices in CT server chassis are greater than ever, from high-density systems, to low-density swappable PCs. The CompactPCI form factor continues to make inroads. With so many choices, it’s easy to lose sight of what it takes to keep a system up and running 24 hours a day.
CTI2's Extreme Universal Messaging Platform
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W.W.Office can direct e-mails, voicemails and faxes to a voicemail-enabled pager.
My (Fax) Mailbag
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Kauffman answers Questions on: fax servers, FoIP, and more.
CTI2's Extreme Universal Messaging Platform
News & Analysis  
2/1/2000   Post a comment
W.W.Office can direct e-mails, voicemails and faxes to a voicemail-enabled pager.
Outbound Unbound
News & Analysis  
2/1/2000   Post a comment
CT intelligence doesn't just get past the busies and no-answers. It tells your campaign the best numbers to call - and when. Here's how today's outbound telemarketing systems help insure your message reaches customers who'll buy.
Spectacular Events @ Computer Telephony Expo Spring 2000
News & Analysis  
2/1/2000   Post a comment
Intensive learning, fun, wireless voice and data, and eight on-floor Live Demo Centers highlight the most event-packed CT Expo, ever!
FCC Adopts Important DSL Line-Sharing Order
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The Advanced Services Third Report and Order requires incumbent local exchange carriers (ILECs) to share their local loops with competitors.
Rumors and Other Facts
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Microsoft abandons Valhalla. Was it too revolutionary for incumbent telecom manufacturers?
The Most Innovative Call Center Products We Saw in 1999
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2/1/2000   Post a comment
New call center training software and on-line communications tools were among the items that caught our attention last year. Here’s what distinguished the top products of 1999.
Internet pioneers win U.S. award
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Several Internet pioneers were among the 1999 National Medal of Science and Technology award winners announced by the White House on Monday.
Numeritech registers for public offering
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2/1/2000   Post a comment
Numerical Technologies Inc., provider of tools for subwavelength IC design and manufacturing, has filed a registration statement with the Securities and Exchange Commission for a proposed initial public offering of shares of its common stock.
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