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Content posted in February 2000
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ISC's Irene
News & Analysis  
2/1/2000   Post a comment
ISC's (New York, NY) Irene is workforce management software that lets you create schedules for every agent at your call center.
Octane Software's Octane 2000
News & Analysis  
2/1/2000   Post a comment
Software that offers agents access to information about customers, whether your center serves them over the phone or on-line.
CT: Bigger, Broader, Better
News & Analysis  
2/1/2000   Post a comment
Industry veterans and newcomers alike have much invested in the term "CT." And every month, its very meaning broadens, strengthens, and gains industry support. Just how do you fit into CT? Let me count the ways.
Octane Software's Octane 2000
News & Analysis  
2/1/2000   Post a comment
Software that offers agents access to information about customers, whether your center serves them over the phone or on-line.
Windows into Your Call Center
News & Analysis  
2/1/2000   Post a comment
ACD management software delivers information that is specific to your center's goals in an easy-to-interpret fashion. Here are the tools that help you quantify your call center's overall performance.
Preparing for an Avalanche of New Communication Methods
News & Analysis  
2/1/2000   Post a comment
Just because there was a flurry of activity on your Web site this past holiday season doesn't mean that your customer service staff has to feel overwhelmed and frozen in its tracks. Here are products that help agents respond quickly to customers no matter how they reach your company.
Witness Systems' eQuality Interactive
News & Analysis  
2/1/2000   Post a comment
eQuality Interactive starts to capture data from agents' screens when on-line sessions begin and stops gathering data after these sessions conclude.
FCC Adopts Important DSL Line-Sharing Order
News & Analysis  
2/1/2000   Post a comment
The Advanced Services Third Report and Order requires incumbent local exchange carriers (ILECs) to share their local loops with competitors.
Rumors and Other Facts
News & Analysis  
2/1/2000   Post a comment
Microsoft abandons Valhalla. Was it too revolutionary for incumbent telecom manufacturers?
Spectacular Events @ Computer Telephony Expo Spring 2000
News & Analysis  
2/1/2000   Post a comment
Intensive learning, fun, wireless voice and data, and eight on-floor Live Demo Centers highlight the most event-packed CT Expo, ever!
Preparing for an Avalanche of New Communication Methods
News & Analysis  
2/1/2000   Post a comment
Just because there was a flurry of activity on your Web site this past holiday season doesn't mean that your customer service staff has to feel overwhelmed and frozen in its tracks. Here are products that help agents respond quickly to customers no matter how they reach your company.
Dial "M" for Money: Banking and Financial Institutions Profit From Call Centers
News & Analysis  
2/1/2000   Post a comment
Here's how call centers boost revenue and customer satisf
Windows into Your Call Center
News & Analysis  
2/1/2000   Post a comment
ACD management software delivers information that is specific to your center's goals in an easy-to-interpret fashion. Here are the tools that help you quantify your call center's overall performance.
CTI2's Extreme Universal Messaging Platform
News & Analysis  
2/1/2000   Post a comment
W.W.Office can direct e-mails, voicemails and faxes to a voicemail-enabled pager.
My (Fax) Mailbag
News & Analysis  
2/1/2000   Post a comment
Kauffman answers Questions on: fax servers, FoIP, and more.
IP-Centric Conferencing
News & Analysis  
2/1/2000   Post a comment
IP and the Web are shaking up the conferencing universe, helping these killer apps live up to their enormous promise, and driving them beyond our wildest dreams.
Internet pioneers win U.S. award
News & Analysis  
2/1/2000   Post a comment
Several Internet pioneers were among the 1999 National Medal of Science and Technology award winners announced by the White House on Monday.
Numeritech registers for public offering
News & Analysis  
2/1/2000   Post a comment
Numerical Technologies Inc., provider of tools for subwavelength IC design and manufacturing, has filed a registration statement with the Securities and Exchange Commission for a proposed initial public offering of shares of its common stock.
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