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Content posted in February 2000
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A High-Powered Call Center
News & Analysis  
2/1/2000   Post a comment
How The Montana Power Company relies on its call center to gain a competitive edge in the face of deregulation.
Brooktrout's Move Towards Open CT
News & Analysis  
2/1/2000   Post a comment
Brooktrout’s RealComm 100 implements the ECTF S.100 R2 Media Server architecture. It’s an important first-to-market for this revision level, and an important step forward for standards-based computer telephony.
CTI2's Extreme Universal Messaging Platform
News & Analysis  
2/1/2000   Post a comment
W.W.Office can direct e-mails, voicemails and faxes to a voicemail-enabled pager.
My (Fax) Mailbag
News & Analysis  
2/1/2000   Post a comment
Kauffman answers Questions on: fax servers, FoIP, and more.
IP-Centric Conferencing
News & Analysis  
2/1/2000   Post a comment
IP and the Web are shaking up the conferencing universe, helping these killer apps live up to their enormous promise, and driving them beyond our wildest dreams.
Spectacular Events @ Computer Telephony Expo Spring 2000
News & Analysis  
2/1/2000   Post a comment
Intensive learning, fun, wireless voice and data, and eight on-floor Live Demo Centers highlight the most event-packed CT Expo, ever!
CTI2's Extreme Universal Messaging Platform
News & Analysis  
2/1/2000   Post a comment
W.W.Office can direct e-mails, voicemails and faxes to a voicemail-enabled pager.
Outbound Unbound
News & Analysis  
2/1/2000   Post a comment
CT intelligence doesn't just get past the busies and no-answers. It tells your campaign the best numbers to call - and when. Here's how today's outbound telemarketing systems help insure your message reaches customers who'll buy.
Tech Support Beyond Y2K
News & Analysis  
2/1/2000   Post a comment
Although the lines between help desk outsourcers and other types of service bureaus are becoming fuzzier, you can get a lot of value from working with these IT specialists, even after Y2K. Here's what they offer.
Preparing for an Avalanche of New Communication Methods
News & Analysis  
2/1/2000   Post a comment
Just because there was a flurry of activity on your Web site this past holiday season doesn't mean that your customer service staff has to feel overwhelmed and frozen in its tracks. Here are products that help agents respond quickly to customers no matter how they reach your company.
Williams Communications Solutions' Upgrade for Dialect Media Queue (DMQ)
News & Analysis  
2/1/2000   Post a comment
ou install DMQ on a dedicated Windows NT server, which you connect to your e-mail, Web and/or fax servers and to a Lucent Definity G3, Lucent ECS, Nortel Meridian 1 or Rockwell Transcend phone switch.
ISC's Irene
News & Analysis  
2/1/2000   Post a comment
ISC's (New York, NY) Irene is workforce management software that lets you create schedules for every agent at your call center.
Octane Software's Octane 2000
News & Analysis  
2/1/2000   Post a comment
Software that offers agents access to information about customers, whether your center serves them over the phone or on-line.
CT: Bigger, Broader, Better
News & Analysis  
2/1/2000   Post a comment
Industry veterans and newcomers alike have much invested in the term "CT." And every month, its very meaning broadens, strengthens, and gains industry support. Just how do you fit into CT? Let me count the ways.
The ABC's Of DID
News & Analysis  
2/1/2000   Post a comment
Chris "Dr. CT" Bajorek gives an inside look into the class of telephone lines known as Directed Inward Dialing.
DAX is Back!
News & Analysis  
2/1/2000   Post a comment
A Refocused DAX Systems Plan of Attack in 2000
Internet pioneers win U.S. award
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2/1/2000   Post a comment
Several Internet pioneers were among the 1999 National Medal of Science and Technology award winners announced by the White House on Monday.
Numeritech registers for public offering
News & Analysis  
2/1/2000   Post a comment
Numerical Technologies Inc., provider of tools for subwavelength IC design and manufacturing, has filed a registration statement with the Securities and Exchange Commission for a proposed initial public offering of shares of its common stock.
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