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Content posted in March 2007
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Power resistors feature high performance levels at lower costs
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3/1/2007   Post a comment
Encapsulated in a silver aluminium housing, THS series power resistors are extremely stable, high quality wire wound resistors capable of dissipating high power in a limited space with relatively low surface temperature. Power is rapidly dissipated as heat through the aluminium housing to a specified heatsink.
Versatile PWM control IC addresses synchronous buck applications
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3/1/2007   Post a comment
International Rectifier has introduced the IR3651, a synchronous PWM control IC designed for high performance synchronous DC-DC buck applications with an input voltage range up to 75V.
Asynchronous PCI bridge offers a high quality solution with low power consumption.
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3/1/2007   Post a comment
The 32-bit 66-MHz bridge is fully compliant with PCI local bus specification revision 2.3, and is drop-in, pin-for-pin and software compatible with industry-standard PCI bridges.
Carl Zeiss SMT sees breakthrough for e-beam mask repair
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3/1/2007   Post a comment
The transition from 65nm to 45nm structures in semiconductor production means a paradigm change for mask repair equipment, says Carl Zeiss SMT. Through its subsidiary Nawotec, the company sells e-beam mask repair machines.
Given Imaging reports Q4 revenues of $27.5 million
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3/1/2007   Post a comment
Revenues of video capsule supplier Given Imaging Ltd. increased to $27.5 million in the fourth quarter of 2006, compared to $24.4 million in the fourth quarter of 2005. Gross margin in the fourth quarter of 2006 was 73.8 percent, compared to 75.4 percent in the fourth quarter of 2005.
Quickfilter expands distribution channels in Europe, Israel
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3/1/2007   Post a comment
Texas-based fabless semiconductor company Quickfilter Technologies, Inc. announced it has signed two distinct distribution agreements with Norwegian Nortelco Electronics AS and with Israeli Amtronics Startronics.
BMW, DaimlerChrysler develop hybrid car
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3/1/2007   Post a comment
Against the background of the ongoing global warming discussion, auto makers BMW and DaimlerChrysler agreed to jointly develop a hybrid drive module for premium class cars.
Pin headers have high quality round contacts
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3/1/2007   Post a comment
Series 755 and 756 pin headers offer space saving solutions with high mating reliability and a flexible choice of the pin length.
Assess Agent Skills Before the Hire
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3/1/2007   Post a comment
One's ability to perform a job is not the same as his interest in doing so. The solution? Test for motivation as well as aptitude.
Q and A: The Importance of Testing Your Technology
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3/1/2007   Post a comment
It costs far less to fix a problem in a pre-deployment setting than it would in production -- after callers and agents have already been impacted.
Contact Center Performance Management Guide
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3/1/2007   Post a comment
What is it? What does it accomplish? And should you be using it?
Measuring The Things That Matter
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3/1/2007   Post a comment
A deep dive into seven key metrics that are most critical in gauging and securing customer satisfaction, loyalty and contact center effectiveness.
A Better Allocation Of Resources
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3/1/2007   Post a comment
Planning your call center's technology budget requires an emphasis on raising productivity, rather than just lowering costs.
Analytics for Your Analytics
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3/1/2007   Post a comment
Understanding how you're going to apply your new-found knowledge is key to avoiding analysis paralysis.
New Hope in the Search for Top-Performing Agents
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3/1/2007   Post a comment
How can a call center control agent turnover before it's a problem?
High-reliability signal connectors achieve over 10,000 mating cycles.
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3/1/2007   Post a comment
Hypertac's HDL series of low insertion force (ZIF) connectors combine high reliability and ease of assembly with excellent mating cycle performance.
ST launches automotive-grade 32-Mbit NOR Flash
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3/1/2007   Post a comment
STMicroelectronics NV announced it has extended its automotive non-volatile memory portfolio with the introduction of an automotive-grade 32-Mbit NOR Flash memory.
Embedded Bluetooth 2.0 multimedia modules open up for wireless stereo audio
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3/1/2007   Post a comment
The F2M03MLA embedded multimedia Bluetooth module makes it possible to wirelessly stream MP3 stereo sound, handle voice communication and submit data transmission connectivity.
Mid-power modules have efficiencies up to 89 percent
Product News  
3/1/2007   Post a comment
Vicor has added nine mid-power mini DC-DC converters to its 24 Vdc input family: a 100 W model at 3.3 Vout, 150 W models at 5, 12, 15, 24, 28, 36, and 48 Vout and a 200 W model at a standard 36 V output.
2-wire stand-alone fuel gauge accurately reports remaining battery capacity without learn cycle
Product News  
3/1/2007   Post a comment
The DS2786 stand-alone, open-circuit-voltage (OCV) based fuel gauge estimates the available capacity of rechargeable Li+ batteries using a combination of an OCV battery model and coulomb counting.
IVR Touches a Nerve: Readers React
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3/1/2007   Post a comment
After a provocative column last month, Call Center Magazine Editor Keith Dawson answers some reader mail.
Oscilloscope-analyser features smart persistence
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3/1/2007   Post a comment
The MTX 3354 digital oscilloscope offers 4 channels, a bandwidth of 150 MHz and sampling rates of 100 GSamples/s in repetitive mode and 200 MSamples/s in single-shot mode.
High performance current transducer measures up to 400 Arms
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3/1/2007   Post a comment
Panel-mounted current transducer LA 306-S measures up to 400 ARMS at +70 C or 300 ARMS at +85C. The unit, which is is only 56mm high, offers the high performance of a closed-loop current transducer at a very competitive price.
Private equity woos STATS ChipPAC
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3/1/2007   Post a comment
Singapore's Temasek Holdings launches $1.6 billion bid to take STATS ChipPAC private.
Memscap's revenues jump 46% in 2006
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3/1/2007   Post a comment
French provider of micro-electromechanical systems Memscap SA released consolidated revenues of 14.6 million euros ($18.4 million) for fiscal year 2006, ended December 31. This compares to consolidated revenues of 10 million euros ($12.3 million) for fiscal year 2005, resulting in a 46 percent annual growth in euros and a 50 percent annual growth in dollars.
BenQ plans niche attack on cell phones
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3/1/2007   Post a comment
After high hopes of being a handset giant, the tattered remains of BenQ-Siemens will be sold off on eBay. But the company is already planning a comeback, focusing on products that have worked in the past.
Becoming a data master
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3/1/2007   Post a comment
The dangers of too much, insufficient or impure business data are frighteningly real. How do you get your company the right dosage of quality data?
Cypress sells auto sensor unit
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3/1/2007   Post a comment
Cypress Semiconductor Corp. has entered into a definitive agreement to sell its image sensor unit, SMaL Camera Technologies Inc., to Sensata Technologies Inc.
Singapore's UTAC bets growth on acquisitions, alliances
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3/1/2007   Post a comment
Recent acquisitions help assembly house UTAC turn in a strong 2006 performance
AMD tips quad-core performance
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3/1/2007   Post a comment
Advanced Micro Devices upcoming Barcelona quad-core processor will sport floating-point performance 42 percent higher than Intel's current top-of-the line CPU, the Xeon X5355 also known as Clovertown.
SIP-based dual-mode WiFi GSM solution reduces total cost of mobility
Product News  
3/1/2007   Post a comment
Wasted productivity, total cost of ownership, and device management across the enterprise were three motivators resulting in the creation of HiPath MobileConnect by Siemens Communications.
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