REGISTER | LOGIN
Breaking News
News Analysis
Content posted in April 1999
<<   <   Page 19 / 19
Considerations in Northern Ireland
News & Analysis  
4/1/1999   Post a comment
Northern Ireland is another region with plenty of labor and room for call centers, although the long troubled province still gets its share of bad press because of its political troubles.
Telephone Techniques
News & Analysis  
4/1/1999   Post a comment
The Best of Computer Telephony Expo Spring 99
News & Analysis  
4/1/1999   Post a comment
Call center vendors were out in full force this year at CT Expo Spring in LA. In addition to learning about new partnerships and call center customers, we saw some great new product demos. Here's the best of what we saw.
Disaster Recovery and Year 2000 Testing
News & Analysis  
4/1/1999   Post a comment
Power losses aren't the only problems that can disable your call center. A natural catastrophe, like a flood, earthquake or fire, can put your call center out of operation for days or weeks. A number of companies provide temporary backup locations and services you can use in case of a disaster.
Con Edison Consolidates its Call Centers and Goes Virtual
News & Analysis  
4/1/1999   Post a comment
Con Edison of New York continually strives to find the most efficient ways to handle more than eight million calls each year. Here's what one of the biggest utility companies in the US is doing to improve efficiency and help customers help themselves.
Navigating Europe for Locations
News & Analysis  
4/1/1999   Post a comment
As this region of 370 million people transitions into a single currency, Europe's economy may be slowing down - but not fast enough to overcome agent and rep shortages. When exploring the waters for a European call center location, here's what you need to know.
CTExpoSpring99
News & Analysis  
4/1/1999   Post a comment
What we liked at the Show
Putting Your Customers in the Spotlight
News & Analysis  
4/1/1999   Post a comment
Customer data management software illuminates the relationship between your company and your customers. Here's what to keep in mind before implementing these new types of software packages in your call center and throughout the rest of your company.
Locating in Germany
News & Analysis  
4/1/1999   Post a comment
If you're looking for a not-quite-obvious European call center location, Germany is worth investigating.
<<   <   Page 19 / 19


Like Us on Facebook