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Content posted in April 2000
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New Zealand's Udderly Useful IVR
News & Analysis  
4/1/2000   Post a comment
InterVoice-Brite's 20-line IVR alerts farmers about milk-quality test results.
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
Planning For Call Center Catastrophes
News & Analysis  
4/1/2000   Post a comment
How disaster recovery services enable call centers to continue to operate during the worst of times.
UniPress Software's FootPrints 4.0
News & Analysis  
4/1/2000   Post a comment
FootPrints 4.0 is on-line help desk software that lets agents manage and report requests for technical assistance.
The Evolution of Knowledge Management
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4/1/2000   Post a comment
Here's how on-line knowledge bases are evolving beyond help desks to emerge as essential resources for all types of call centers.
Taking Stock in Fax: Part 4
News & Analysis  
4/1/2000   Post a comment
Following my semiannual tradition, here is my fourth installment on fax stocks to buy, hold, or sell.
Wiring The Next Gen Office
News & Analysis  
4/1/2000   Post a comment
Don't worry -- be happy. Whatever choices you make in wiring today, they'll be at least partly wrong in five years. The trick is to adopt wiring-plant schemes, methods, and tools that let your network adapt and evolve, and keep you on the cutting edge.
Cintech's NetVIA
News & Analysis  
4/1/2000   Post a comment
NetVIA software routes calls, email messages and Web call back requests to remote and in-house agents.
Energized Utilities
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4/1/2000   Post a comment
Here's how call centers within utilities are rising to the challenges of this quickly changing market.
Planning For Call Center Catastrophes
News & Analysis  
4/1/2000   Post a comment
How disaster recovery services enable call centers to continue to operate during the worst of times.
IMA's Edge 5.0
News & Analysis  
4/1/2000   Post a comment
Designs workflows you can quickly and easily implement in your call center.
Reseller Program Starter Kit
News & Analysis  
4/1/2000   Post a comment
What makes a good reseller program? Here are my "top ten" tips, drawn from my own experience and that of the industry's top market makers.
CT For Travel
News & Analysis  
4/1/2000   Post a comment
Travel and hospitality are burgeoning markets for advanced communications technologies, apps, and services. Here are some of the latest, and some success stories from the trenches.
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
Getting Real!
News & Analysis  
4/1/2000   Post a comment
Convergence wins. New opportunities emerge. At CT Expo 2000, the theme was "real and deliverable".
Talisma's Enterprise Edition 2.02
News & Analysis  
4/1/2000   Post a comment
Manages incoming and outgoing email messages.
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
3Com's NBX 100
News & Analysis  
4/1/2000   Post a comment
CT Labs and Computer Telephony go hands-on with 3Com's NBX 100, V2.0. Can this fully-converged, LAN-based system really give mature competitors a run for the medium-sized office market?
Working Towards Full-Contact Content
News & Analysis  
4/1/2000   Post a comment
From magazine publishing to working on building a website community.
<<   <   Page 29 / 29


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