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Content posted in April 2000
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Taking Stock in Fax: Part 4
News & Analysis  
4/1/2000   Post a comment
Following my semiannual tradition, here is my fourth installment on fax stocks to buy, hold, or sell.
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
Reseller Program Starter Kit
News & Analysis  
4/1/2000   Post a comment
Ed's Top Ten Tips for a reseller program that really pulls.
Wap/Wireless Tech Mobile Data Takeover
News & Analysis  
4/1/2000   Post a comment
WAP ruled the waves at this year's GSM World Congress. Scepticism, confusion, and fear are still perceptible -- though muted by the hype.
The Customer Is King!
News & Analysis  
4/1/2000   Post a comment
Call Center Demo & Conference -- May 4-5 2000 in Orlando, FL -- will bring together a hand-picked collection of mind-blowing call center products, for level-field comparison. Be there! (Your customers will thank you!)
CT Expo Best of Show
News & Analysis  
4/1/2000   Post a comment
Awesome new products and services, debuted and demoed at CT Expo in L.A. The most exciting CT Expo ever was marked by "real and deliverables": turnkey products, practical packaging, and a newly-mature desire on the part of makers to enfranchise and reward the channel. It's a great time to be in the converging communications business; or in any business touched by these revolutionary technologies.
CRM For Dot.Coms
News & Analysis  
4/1/2000   Post a comment
Even as the e-commerce market explodes, dot.coms are confronting age-old problems of customer service. Smart players are leapfrogging legacy approaches, and building customer-centric, relationship-smart contact centers that leverage the full power of the Net.
Wiring The Next Gen Office
News & Analysis  
4/1/2000   Post a comment
Don't worry -- be happy. Whatever choices you make in wiring today, they'll be at least partly wrong in five years. The trick is to adopt wiring-plant schemes, methods, and tools that let your network adapt and evolve, and keep you on the cutting edge.
Reseller Program Starter Kit
News & Analysis  
4/1/2000   Post a comment
What makes a good reseller program? Here are my "top ten" tips, drawn from my own experience and that of the industry's top market makers.
Validating CT Applications Before You Buy
News & Analysis  
4/1/2000   Post a comment
In order to sidestep potential defects in newly purchased CT applications, test out the beta releases and look for products that are accompanied by complete user guides.
CT For Travel
News & Analysis  
4/1/2000   Post a comment
Travel and hospitality are burgeoning markets for advanced communications technologies, apps, and services. Here are some of the latest, and some success stories from the trenches.
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
3Com's NBX 100
News & Analysis  
4/1/2000   Post a comment
CT Labs and Computer Telephony go hands-on with 3Com's NBX 100, V2.0. Can this fully-converged, LAN-based system really give mature competitors a run for the medium-sized office market?
Getting Real!
News & Analysis  
4/1/2000   Post a comment
Convergence wins. New opportunities emerge. At CT Expo 2000, the theme was "real and deliverable".
Working Towards Full-Contact Content
News & Analysis  
4/1/2000   Post a comment
From magazine publishing to working on building a website community.
Bell Atlantic's LD Approval
News & Analysis  
4/1/2000   Post a comment
New Standards for Copper Wiring
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
3Com's NBX 100
News & Analysis  
4/1/2000   Post a comment
CT Labs and Computer Telephony go hands-on with 3Com's NBX 100, V2.0. Can this fully-converged, LAN-based system really give mature competitors a run for the medium-sized office market?
<<   <   Page 29 / 29


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