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Content posted in April 2000
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IMA's Edge 5.0
News & Analysis  
4/1/2000   Post a comment
Designs workflows you can quickly and easily implement in your call center.
New Zealand's Udderly Useful IVR
News & Analysis  
4/1/2000   Post a comment
InterVoice-Brite's 20-line IVR alerts farmers about milk-quality test results.
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
Staffing for On-line Service
News & Analysis  
4/1/2000   Post a comment
How to mold your center for callers and on-line customers.
Time On Your Side: Workforce Management Software And You
News & Analysis  
4/1/2000   Post a comment
Here's how you can use the latest workforce management software to ensure that your call center always has enough agents available to assist your customers.
Bell Atlantic's LD Approval
News & Analysis  
4/1/2000   Post a comment
New Standards for Copper Wiring
The Customer Is King!
News & Analysis  
4/1/2000   Post a comment
Call Center Demo & Conference -- May 4-5 2000 in Orlando, FL -- will bring together a hand-picked collection of mind-blowing call center products, for level-field comparison. Be there! (Your customers will thank you!)
Wap/Wireless Tech Mobile Data Takeover
News & Analysis  
4/1/2000   Post a comment
WAP ruled the waves at this year's GSM World Congress. Scepticism, confusion, and fear are still perceptible -- though muted by the hype.
CynterCorp Relocates and Grows
News & Analysis  
4/1/2000   Post a comment
CynterCorp moved from Gaithersburg, MD to Rockville, MD.
Time On Your Side: Workforce Management Software And You
News & Analysis  
4/1/2000   Post a comment
Here's how you can use the latest workforce management software to ensure that your call center always has enough agents available to assist your customers.
Cintech's NetVIA
News & Analysis  
4/1/2000   Post a comment
NetVIA software routes calls, email messages and Web call back requests to remote and in-house agents.
Staffing for On-line Service
News & Analysis  
4/1/2000   Post a comment
How to mold your center for callers and on-line customers.
Leaping Into New Labor Pools
News & Analysis  
4/1/2000   Post a comment
It can be a real challenge to bring together a professional team of agents, particularly during these boom times. Here are firms that can help you broaden your efforts to locate ideal candidates for the positions you offer at your center.
3Com's NBX 100
News & Analysis  
4/1/2000   Post a comment
CT Labs and Computer Telephony go hands-on with 3Com's NBX 100, V2.0. Can this fully-converged, LAN-based system really give mature competitors a run for the medium-sized office market?
CT Expo Best of Show
News & Analysis  
4/1/2000   Post a comment
Awesome new products and services, debuted and demoed at CT Expo in L.A. The most exciting CT Expo ever was marked by "real and deliverables": turnkey products, practical packaging, and a newly-mature desire on the part of makers to enfranchise and reward the channel. It's a great time to be in the converging communications business; or in any business touched by these revolutionary technologies.
CRM For Dot.Coms
News & Analysis  
4/1/2000   Post a comment
Even as the e-commerce market explodes, dot.coms are confronting age-old problems of customer service. Smart players are leapfrogging legacy approaches, and building customer-centric, relationship-smart contact centers that leverage the full power of the Net.
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
Getting Real!
News & Analysis  
4/1/2000   Post a comment
Convergence wins. New opportunities emerge. At CT Expo 2000, the theme was "real and deliverable".
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
<<   <   Page 29 / 29


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