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Content posted in April 2000
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Symon's SideBar
News & Analysis  
4/1/2000   Post a comment
Lets you send on-line messages over your Intranet.
Reseller Program Starter Kit
News & Analysis  
4/1/2000   Post a comment
Ed's Top Ten Tips for a reseller program that really pulls.
Wap/Wireless Tech Mobile Data Takeover
News & Analysis  
4/1/2000   Post a comment
WAP ruled the waves at this year's GSM World Congress. Scepticism, confusion, and fear are still perceptible -- though muted by the hype.
The Customer Is King!
News & Analysis  
4/1/2000   Post a comment
Call Center Demo & Conference -- May 4-5 2000 in Orlando, FL -- will bring together a hand-picked collection of mind-blowing call center products, for level-field comparison. Be there! (Your customers will thank you!)
Validating CT Applications Before You Buy
News & Analysis  
4/1/2000   Post a comment
In order to sidestep potential defects in newly purchased CT applications, test out the beta releases and look for products that are accompanied by complete user guides.
Working Towards Full-Contact Content
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4/1/2000   Post a comment
From magazine publishing to working on building a website community.
Cintech's NetVIA
News & Analysis  
4/1/2000   Post a comment
NetVIA software routes calls, email messages and Web call back requests to remote and in-house agents.
Energized Utilities
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4/1/2000   Post a comment
Here's how call centers within utilities are rising to the challenges of this quickly changing market.
IMA's Edge 5.0
News & Analysis  
4/1/2000   Post a comment
Designs workflows you can quickly and easily implement in your call center.
Talisma's Enterprise Edition 2.02
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4/1/2000   Post a comment
Manages incoming and outgoing email messages.
Custom Service Enhancers
News & Analysis  
4/1/2000   Post a comment
Businesses must become as interactive as possible -- capable of managing incoming contacts in multiple media, from multiple points of entry; doing so consistently, and through a consistent interface.
3Com's NBX 100
News & Analysis  
4/1/2000   Post a comment
CT Labs and Computer Telephony go hands-on with 3Com's NBX 100, V2.0. Can this fully-converged, LAN-based system really give mature competitors a run for the medium-sized office market?
Planning For Call Center Catastrophes
News & Analysis  
4/1/2000   Post a comment
How disaster recovery services enable call centers to continue to operate during the worst of times.
Taking Stock in Fax: Part 4
News & Analysis  
4/1/2000   Post a comment
Following my semiannual tradition, here is my fourth installment on fax stocks to buy, hold, or sell.
Wiring The Next Gen Office
News & Analysis  
4/1/2000   Post a comment
Don't worry -- be happy. Whatever choices you make in wiring today, they'll be at least partly wrong in five years. The trick is to adopt wiring-plant schemes, methods, and tools that let your network adapt and evolve, and keep you on the cutting edge.
The single-chip cell phone
News & Analysis  
4/1/2000   Post a comment
is an analog problem. In this installment of the Scarlet A, Steve Ohr looks at near-term prospects for a Dick Tracy wristwatch that won't need a car battery to run it.
Tutorial: The Bridges of cPCI and VME
News & Analysis  
4/1/2000   Post a comment
Bridges are circuits that hook buses together. They're the key in expanding your CT platform and connecting different bus-types, such as PCI and VME. Here's what you need to know, including a look at a cool new bridging product.
CT Expo Best of Show
News & Analysis  
4/1/2000   Post a comment
Awesome new products and services, debuted and demoed at CT Expo in L.A. The most exciting CT Expo ever was marked by "real and deliverables": turnkey products, practical packaging, and a newly-mature desire on the part of makers to enfranchise and reward the channel. It's a great time to be in the converging communications business; or in any business touched by these revolutionary technologies.
CRM For Dot.Coms
News & Analysis  
4/1/2000   Post a comment
Even as the e-commerce market explodes, dot.coms are confronting age-old problems of customer service. Smart players are leapfrogging legacy approaches, and building customer-centric, relationship-smart contact centers that leverage the full power of the Net.
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