REGISTER | LOGIN
Breaking News
News Analysis
Content posted in May 2000
<<   <   Page 29 / 29
CallCenter Technology's Prism 2.3
News & Analysis  
5/1/2000   Post a comment
Prism incorporates information from your ACD, IVR, workforce management software and call monitoring system.
GoldMine Software's FrontOffice 2000
News & Analysis  
5/1/2000   Post a comment
Here's our experience with GoldMine's latest customer relationship management software.
Logging, Monitoring Follow Call Centers
News & Analysis  
5/1/2000   Post a comment
Logging and monitoring technology evolves in lockstep with the needs and capabilities of the call center. Five years ago, this meant systems that pooled recording channels the way PBXs pool trunks. A year ago, it meant recording agent screen activity in sync with voice. Now, it means tracking and recording one customer's contacts across multiple interaction media.
The JFax of Life
News & Analysis  
5/1/2000   Post a comment
JFax offers free services, including fax-to-e-mail, voicemail-to-e-mail and outbound faxing with Fax4Free.
E-PAC - The Funky Foam
News & Analysis  
5/1/2000   Post a comment
E-PAC is a chassis and housing concept for electronic devices, such as those in fault-resilient computer chassis.
Logging, Monitoring Follow Call Centers
News & Analysis  
5/1/2000   Post a comment
Logging and monitoring technology evolves in lockstep with the needs and capabilities of the call center. Five years ago, this meant systems that pooled recording channels the way PBXs pool trunks. A year ago, it meant recording agent screen activity in sync with voice. Now, it means tracking and recording one customer's contacts across multiple interaction media.
Let Your Website do the Talking
News & Analysis  
5/1/2000   Post a comment
Letting online advertisers "publish" short audio broadcasts on their site.
The End of CPE?
News & Analysis  
5/1/2000   Post a comment
SIP and ASPs are preparing to engineer a revolution-within-an-evolution: fostering a pure Internet telecom play at the network's heart.
Retail By Mail: Call Centers For Mail-Order Catalog Companies
News & Analysis  
5/1/2000   Post a comment
Here's why mail-order catalog companies need call centers more than ever, even with the growth of electronic commerce.
From Start Up to Grown Up - How Do They Measure Up?
News & Analysis  
5/1/2000   Post a comment
The latest research about the main differences between large and small call centers.
Systems Integrators: Your Center's Personal Shoppers
News & Analysis  
5/1/2000   Post a comment
Here's how independent systems integrators help you select and implement hardware and software best suited for your call center.
Spectrum Bidder Beware
News & Analysis  
5/1/2000   Post a comment
Stakes are high, opportunities awesome!
Shoreline Communication System
News & Analysis  
5/1/2000   Post a comment
We're back for another close look at next-generation phone systems. This month's contender has an interesting combination of analog and IP-based telephony features. The analog trunks and extensions make it easy to cut into an existing site, while the IP-based distribution of server and voice switches makes expansion easy - even across multiple sites.
The Road to Integration: The New Path of Voice Processing
News & Analysis  
5/1/2000   Post a comment
Here's what is available from the latest voice processing systems besides interactive voice response.
From Start Up to Grown Up - How Do They Measure Up?
News & Analysis  
5/1/2000   Post a comment
The latest research about the main differences between large and small call centers.
Prize-Worthy Call Centers
News & Analysis  
5/1/2000   Post a comment
The nine best call centers we covered in 1999.
CT For Law Firms
News & Analysis  
5/1/2000   Post a comment
"Lawyer" used to be synonymous with "Luddite." But CT is slowly making inroads into one of the last technological wastelands: The Law Firm.
Telrad's Millennium Strategy
News & Analysis  
5/1/2000   Post a comment
Israel Ronn, president of Telrad, talks about what it means to evolve from a cachet position in the high-functionality key systems market, towards a converged future.
<<   <   Page 29 / 29


Like Us on Facebook