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News Analysis
Content posted in May 2000
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Accommodating Your Call Center
News & Analysis  
5/1/2000   Post a comment
Here's how to find the right space for your call center.
Reseller Choices for Change
News & Analysis  
5/1/2000   Post a comment
Shopping for new products is like going to a chocolate shop - you want a little of everything. How do you go to the CT Chocolate Shop and not get a tummy-ache?
The JFax of Life
News & Analysis  
5/1/2000   Post a comment
JFax offers free services, including fax-to-e-mail, voicemail-to-e-mail and outbound faxing with Fax4Free.
Rockwell Electronic Commerce's Call Center Studio 3.0
News & Analysis  
5/1/2000   Post a comment
Lets agents view and enter information about customers during calls.
Prize-Worthy Call Centers
News & Analysis  
5/1/2000   Post a comment
The nine best call centers we covered in 1999.
CallCenter Technology's Prism 2.3
News & Analysis  
5/1/2000   Post a comment
Prism incorporates information from your ACD, IVR, workforce management software and call monitoring system.
GoldMine Software's FrontOffice 2000
News & Analysis  
5/1/2000   Post a comment
Here's our experience with GoldMine's latest customer relationship management software.
Retail By Mail: Call Centers For Mail-Order Catalog Companies
News & Analysis  
5/1/2000   Post a comment
Here's why mail-order catalog companies need call centers more than ever, even with the growth of electronic commerce.
Accommodating Your Call Center
News & Analysis  
5/1/2000   Post a comment
Here's how to find the right space for your call center.
Prize-Worthy Call Centers
News & Analysis  
5/1/2000   Post a comment
The nine best call centers we covered in 1999.
From Start Up to Grown Up - How Do They Measure Up?
News & Analysis  
5/1/2000   Post a comment
The latest research about the main differences between large and small call centers.
Award-Winning Roles
News & Analysis  
5/1/2000   Post a comment
The role of a call center agent as a representative of a company marks a fundamental difference between a call center and a typical office.
Nortel Networks' Symposium Call Center Server 3.0
News & Analysis  
5/1/2000   Post a comment
Skills-based routing at your center or among remote sites.
GN Netcom's Activa Headset
News & Analysis  
5/1/2000   Post a comment
GN Netcom's (Nashua, NH) Activa is a monaural headset that contains an amplifier within its earpiece.
Rockwell Electronic Commerce's Call Center Studio 3.0
News & Analysis  
5/1/2000   Post a comment
Lets agents view and enter information about customers during calls.
CT For Law Firms
News & Analysis  
5/1/2000   Post a comment
"Lawyer" used to be synonymous with "Luddite." But CT is slowly making inroads into one of the last technological wastelands: The Law Firm.
Systems Integrators: Your Center's Personal Shoppers
News & Analysis  
5/1/2000   Post a comment
Here's how independent systems integrators help you select and implement hardware and software best suited for your call center.
Hardware-Free Telephony
News & Analysis  
5/1/2000   Post a comment
Hosted applications: the promise and the problems.
<<   <   Page 29 / 29


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