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Content posted in May 2000
<<   <   Page 29 / 29
SIP Rules!
News & Analysis  
5/1/2000   Post a comment
Internet e-mail and the web are killer apps par excellence: elegant, open, debuggable, extensible - based on simple protocols and standards, and implemented across a cloud of shared, multi-purpose servers and resources. What if IP telephony looked like this? That's SIP's vision. Some say it's telephony's future.
Telrad's Millennium Strategy
News & Analysis  
5/1/2000   Post a comment
Israel Ronn, president of Telrad, talks about what it means to evolve from a cachet position in the high-functionality key systems market, towards a converged future.
Logging, Monitoring Follow Call Centers
News & Analysis  
5/1/2000   Post a comment
Logging and monitoring technology evolves in lockstep with the needs and capabilities of the call center. Five years ago, this meant systems that pooled recording channels the way PBXs pool trunks. A year ago, it meant recording agent screen activity in sync with voice. Now, it means tracking and recording one customer's contacts across multiple interaction media.
The JFax of Life
News & Analysis  
5/1/2000   Post a comment
JFax offers free services, including fax-to-e-mail, voicemail-to-e-mail and outbound faxing with Fax4Free.
CT For Law Firms
News & Analysis  
5/1/2000   Post a comment
"Lawyer" used to be synonymous with "Luddite." But CT is slowly making inroads into one of the last technological wastelands: The Law Firm.
Shoreline Communication System
News & Analysis  
5/1/2000   Post a comment
We're back for another close look at next-generation phone systems. This month's contender has an interesting combination of analog and IP-based telephony features. The analog trunks and extensions make it easy to cut into an existing site, while the IP-based distribution of server and voice switches makes expansion easy - even across multiple sites.
Accommodating Your Call Center
News & Analysis  
5/1/2000   Post a comment
Here's how to find the right space for your call center.
Prize-Worthy Call Centers
News & Analysis  
5/1/2000   Post a comment
The nine best call centers we covered in 1999.
Retail By Mail: Call Centers For Mail-Order Catalog Companies
News & Analysis  
5/1/2000   Post a comment
Here's why mail-order catalog companies need call centers more than ever, even with the growth of electronic commerce.
CallCenter Technology's Prism 2.3
News & Analysis  
5/1/2000   Post a comment
Prism incorporates information from your ACD, IVR, workforce management software and call monitoring system.
Award-Winning Roles
News & Analysis  
5/1/2000   Post a comment
The role of a call center agent as a representative of a company marks a fundamental difference between a call center and a typical office.
GoldMine Software's FrontOffice 2000
News & Analysis  
5/1/2000   Post a comment
Here's our experience with GoldMine's latest customer relationship management software.
The Road to Integration: The New Path of Voice Processing
News & Analysis  
5/1/2000   Post a comment
Here's what is available from the latest voice processing systems besides interactive voice response.
GN Netcom's Activa Headset
News & Analysis  
5/1/2000   Post a comment
GN Netcom's (Nashua, NH) Activa is a monaural headset that contains an amplifier within its earpiece.
From Start Up to Grown Up - How Do They Measure Up?
News & Analysis  
5/1/2000   Post a comment
The latest research about the main differences between large and small call centers.
Rockwell Electronic Commerce's Call Center Studio 3.0
News & Analysis  
5/1/2000   Post a comment
Lets agents view and enter information about customers during calls.
Systems Integrators: Your Center's Personal Shoppers
News & Analysis  
5/1/2000   Post a comment
Here's how independent systems integrators help you select and implement hardware and software best suited for your call center.
Nortel Networks' Symposium Call Center Server 3.0
News & Analysis  
5/1/2000   Post a comment
Skills-based routing at your center or among remote sites.
<<   <   Page 29 / 29


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