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Content posted in May 2006
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Implementing Workforce Management Software: Lessons Learned
News & Analysis  
5/1/2006   Post a comment
Three questions you need to ask before purchasing (or implementing) a workforce management solution.
Why Aren't YOU Using Workforce Management?
News & Analysis  
5/1/2006   Post a comment
Managing your call center's workforce is just as important for small centers as it is for large ones, and software systems can help.
Command vs. Control In Call Center Leadership
News & Analysis  
5/1/2006   Post a comment
Why leadership is about command, not control.
Microsoft to support 1394b standard
News & Analysis  
5/1/2006   Post a comment
Microsoft Corp. will provide support for the IEEE1394b standard "within a reasonable time" after the launch of Windows Vista, according to a Microsoft Corp. representative who attended the IEEE1394 Trade Association meeting held here last week.
Hosted Tools: The Verint Interview
News & Analysis  
5/1/2006   Post a comment
Questions and answers about the spread of hosting technology in the call center, with Mariann McDonagh, vice president of global marketing, Verint.
Hosted Tools: The Customer Relationship Metrics Interview
News & Analysis  
5/1/2006   Post a comment
Questions and answers about the spread of hosting technology in the call center, with Jim Rembach, vice president, Customer Relationship Metrics .
Blue Skies, Sandy Beaches and the Dulcet Tones of Hello
News & Analysis  
5/1/2006   Post a comment
With a workforce that offers the right mix of size and quality, the Caribbean could soon emerge as a near-shore call center hub.
18-GHz realtime scope eases serial signal analysis
Product News  
5/1/2006   Post a comment
Oscilloscope maker LeCroy Corp. introduces its pacesetting 18-GHz serial data scope, with a 60-Gsample/s sampling rate and up to 150 million points of memory. The instrument uses a unique heterodyne signal conversion scheme that eschews DSP.
Modular instrumentation system streams data using USB 2.0
Product News  
5/1/2006   Post a comment
National Instruments is debuting a modular platform for sensor and electrical measurements under Windows. Useful in the lab, in the field, or on the production line, NI's CompactDAQ system offers an eight-slot chassis that accepts I/O modules capable of measuring up to 256 channels of electrical, physical, mechanical and acoustic signals. By combining plug-and-play USB with modular instrumentation, NI CompactDAQ comprises small, simple, portable, and cost-effective data-acq and test-and-measurem
Samsung s’accapare la conception gagnante de l’iPod
News & Analysis  
5/1/2006   Post a comment
Samsung Electronics Co. Ltd. a annoncé que la société venait de remporter une victoire importante concernant la conception des puces MP3 pour Apple Computer Inc., aux dépens de PortalPlayer Inc.
How To Work Well With Corporate Recruiters
News & Analysis  
5/1/2006   Post a comment
A corporate recruiter offers up tips and insight on making the job seeker-corporate recruiter relationship work successfully.
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