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Content posted in May 2006
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Disaster-Proofing Your Call Center
News & Analysis  
5/1/2006   Post a comment
How to ensure your call center is able to assist your customers and your community – when disasters strike.
Hosted Tools: The Cosmocom Interview
News & Analysis  
5/1/2006   Post a comment
Questions and answers about the spread of hosting technology in the call center, with Steve Kowarsky, executive vice president, Cosmocom.
Hosted Tools: The Aspect Interview
News & Analysis  
5/1/2006   Post a comment
Questions and answers about the spread of hosting technology in the call center, with Mike Sheridan, vice president of strategy, Aspect Software.
The Many Problems of Multimedia Contact
News & Analysis  
5/1/2006   Post a comment
Traditional voice contact is beginning to fracture into a wide array of different kinds of contacts, each with different needs
Hosted Tools: The Telephony@Work Interview
News & Analysis  
5/1/2006   Post a comment
Questions and answers about the spread of hosting technology in the call center, with Ed Margulies, chief operating officer at Telephony@Work Telephony@Work.
10 Questions For Conor Sheahan
News & Analysis  
5/1/2006   Post a comment
We spoke with the president and CEO of Performix Technologies about why call centers should be excited about the developing area of performance management software.
Hosted Tools: The BeVocal Interview
News & Analysis  
5/1/2006   Post a comment
Questions and answers about the spread of hosting technology in the call center, with Assaf Baciu, senior product manager, BeVocal.
Samsung s’accapare la conception gagnante de l’iPod
News & Analysis  
5/1/2006   Post a comment
Samsung Electronics Co. Ltd. a annoncé que la société venait de remporter une victoire importante concernant la conception des puces MP3 pour Apple Computer Inc., aux dépens de PortalPlayer Inc.
18-GHz realtime scope eases serial signal analysis
Product News  
5/1/2006   Post a comment
Oscilloscope maker LeCroy Corp. introduces its pacesetting 18-GHz serial data scope, with a 60-Gsample/s sampling rate and up to 150 million points of memory. The instrument uses a unique heterodyne signal conversion scheme that eschews DSP.
Modular instrumentation system streams data using USB 2.0
Product News  
5/1/2006   Post a comment
National Instruments is debuting a modular platform for sensor and electrical measurements under Windows. Useful in the lab, in the field, or on the production line, NI's CompactDAQ system offers an eight-slot chassis that accepts I/O modules capable of measuring up to 256 channels of electrical, physical, mechanical and acoustic signals. By combining plug-and-play USB with modular instrumentation, NI CompactDAQ comprises small, simple, portable, and cost-effective data-acq and test-and-measurem
How To Work Well With Corporate Recruiters
News & Analysis  
5/1/2006   Post a comment
A corporate recruiter offers up tips and insight on making the job seeker-corporate recruiter relationship work successfully.
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