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News Analysis
Content posted in May 2006
<<   <   Page 29 / 29
The Many Problems of Multimedia Contact
News & Analysis  
5/1/2006   Post a comment
Traditional voice contact is beginning to fracture into a wide array of different kinds of contacts, each with different needs
Customer Care: Perception vs. Reality
News & Analysis  
5/1/2006   Post a comment
The Aspect Index reveals a Grand Canyon-sized chasm between centers and their customers when it comes to satisfaction.
10 Questions For Conor Sheahan
News & Analysis  
5/1/2006   Post a comment
We spoke with the president and CEO of Performix Technologies about why call centers should be excited about the developing area of performance management software.
Disaster-Proofing Your Call Center
News & Analysis  
5/1/2006   Post a comment
How to ensure your call center is able to assist your customers and your community – when disasters strike.
Blue Skies, Sandy Beaches and the Dulcet Tones of Hello
News & Analysis  
5/1/2006   Post a comment
With a workforce that offers the right mix of size and quality, the Caribbean could soon emerge as a near-shore call center hub.
To Host or Not To Host?
News & Analysis  
5/1/2006   Post a comment
The question goes deeper than whether to choose premise-based or hosted tools for your center. It raises fundamental questions about culture, budgetary resources, technology and growth strategy. So we asked the experts what they thought.
Why Aren't YOU Using Workforce Management?
News & Analysis  
5/1/2006   Post a comment
Managing your call center's workforce is just as important for small centers as it is for large ones, and software systems can help.
Samsung s’accapare la conception gagnante de l’iPod
News & Analysis  
5/1/2006   Post a comment
Samsung Electronics Co. Ltd. a annoncé que la société venait de remporter une victoire importante concernant la conception des puces MP3 pour Apple Computer Inc., aux dépens de PortalPlayer Inc.
18-GHz realtime scope eases serial signal analysis
Product News  
5/1/2006   Post a comment
Oscilloscope maker LeCroy Corp. introduces its pacesetting 18-GHz serial data scope, with a 60-Gsample/s sampling rate and up to 150 million points of memory. The instrument uses a unique heterodyne signal conversion scheme that eschews DSP.
Modular instrumentation system streams data using USB 2.0
Product News  
5/1/2006   Post a comment
National Instruments is debuting a modular platform for sensor and electrical measurements under Windows. Useful in the lab, in the field, or on the production line, NI's CompactDAQ system offers an eight-slot chassis that accepts I/O modules capable of measuring up to 256 channels of electrical, physical, mechanical and acoustic signals. By combining plug-and-play USB with modular instrumentation, NI CompactDAQ comprises small, simple, portable, and cost-effective data-acq and test-and-measurem
How To Work Well With Corporate Recruiters
News & Analysis  
5/1/2006   Post a comment
A corporate recruiter offers up tips and insight on making the job seeker-corporate recruiter relationship work successfully.
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