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Content posted in June 2006
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The Big Picture
News & Analysis  
6/1/2006   Post a comment
Our survey of new tools that enable call centers to take advantage of the latest types of displays to share information with agents.
Industry Viewpoints: The Great IP Debate
News & Analysis  
6/1/2006   Post a comment
Call Center went to industry luminaries and thought leaders for insight into the most important technological issue of the day -- the modern call center's transition to IP call routing. What is happening? How will it affect operations? Here's what the experts think.
CRM Is Dead . . . Long Live CRM!
News & Analysis  
6/1/2006   Post a comment
The modern CRM solution needs to save agent time while maintaining a positive customer experience. If your CRM tool doesn't do this, keep shopping.
Something New About Call Center Magazine?
News & Analysis  
6/1/2006   Post a comment
The integration of Call Center and ICMI is in full flower, and it's not just our new look.
Addressing Common Call Center Stupidity
News & Analysis  
6/1/2006   Post a comment
The five most glaring managerial pitfalls, along with a few suggestions on how to avoid those pitfalls like the plague or an agent seeking a raise.
Les formats MP3 et AAC désormais disponibles en quadriphonie
News & Analysis  
6/1/2006   Post a comment
Les laboratoires Dolby n’ont peut-être plus la mainmise sur les marchés de l’audio multi-canaux, grâce à l’émergence d’une nouvelle technologie de son quadriphonique qui a été la vedette du salon de l’Audio Engineering Society (AES) à Paris. La technologie MPEG Surround permet aux diffuseurs et aux propriétaires de contenu d’ajouter du son quadriphonique de haute qualité, avec très peu de surdébit dans la bande passante, à des fichiers MP3 et d’autres fl
Ten Tips For VoIP Deployment Success
News & Analysis  
6/1/2006   Post a comment
Whether you are trying to improve service, cut costs, or drive revenue, you will find value in VoIP. You must first understand your goals to define how best to leverage the technology's power.
Executive Q&A: Kevin Smith of FrontRange Solutions
News & Analysis  
6/1/2006   Post a comment
We spoke with the vice president of FrontRange about how call centers are changing in the wake of improved self-service technologies.
World's first DSL gateway with integrated WLAN and voice unveiled
Product News  
6/1/2006   Post a comment
Conexant Systems aunched the world's first family of network processor devices with integrated Wi-Fi, ADSL2plus, and VoIP functionality.
IPDR.org announces 2006 Board
News & Analysis  
6/1/2006   Post a comment
The Internet Protocol Detail Record Organization (IPDR.org) announced today its recently elected slate of 2006 Board of Directors
Motorola demos ATCA open communications server with 10G Ethernet switching
News & Analysis  
6/1/2006   Post a comment
Motorola will demonstrate the next generation of switching technology for standards-based open communications servers at GlobalCOMM.
Kayote partners with TeleMessage on VoIP Network management
News & Analysis  
6/1/2006   Post a comment
Kayote Networks announced a partnership with TeleMessage.
Tellabs recognized
News & Analysis  
6/1/2006   Post a comment
The Telecommunications Industry Association (TIA) awarded Tellabs with a 2006 GLOBALCOMM Award of Excellence.
Enterprise-class Wi-Fi for the masses
Product News  
6/1/2006   Post a comment
Bandspeed announced AirMaestro, a comprehensive, scalable Wi-Fi access point (AP) platform.
Phihong supports IEEE802.3at output voltage to 50-57V
News & Analysis  
6/1/2006   Post a comment
Phihong USA supported the motion to set the output voltage for power sourcing equipment (PSE) to 50-57V, up from 44-57V specified in the IEEE802.3af standard.
10G LAN PHY to 10G WAN PHY protocol converter stands alone
Product News  
6/1/2006   Post a comment
Ekinops, a provider of optical transport and aggregation solutions, introduced its 10G transponder and protocol converter.
VMETRO's PCI Express analysis for the AMC form factor available
Product News  
6/1/2006   Post a comment
VMETRO introduced the Vanguard Express PCI Express Protocol and Link Analyzer for the AdvancedMC (AMC) form factor.
Freescale QUICC Engine technology targets the networked digital home
Product News  
6/1/2006   Post a comment
Freescale Semiconductor introduced the first PowerQUICC processor family with QUICC Engine technology designed for the consumer and small-office/home-office networking equipment market.
Fujitsu and Cisco intro high-performance routers for IP next-gen networks
Product News  
6/1/2006   Post a comment
Fujitsu Limited and Cisco Systems announced a co-branded "Fujitsu and Cisco XR12400" series (four models) of high-performance routers designed for the Japanese market.
1394b chipset doubles data speed between PCs and peripherals
Product News  
6/1/2006   Post a comment
The speed at which information can be moved between PCs and 1394b peripherals, such as high-performance external hard disk drives, can be doubled using the latest chipset from Agere Systems.
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