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Content posted in July 2006
<<   <   Page 27 / 27
Goodbye to manual processes
News & Analysis  
7/1/2006   Post a comment
Take a look at Foundry Networks Inc.'s product portfolio and you'll see all sorts of switching, routing and Web traffic-management solutions for leading-edge networking systems.
More, better, faster
News & Analysis  
7/1/2006   Post a comment
Connecting everyone, everywhere
News & Analysis  
7/1/2006   Post a comment
With the subscriber rate for mobile phones having achieved saturation in industrialized nations, wireless-handset makers are looking to an unlikely source for future growth: low-income consumers in developing regions of the world.
Security options
News & Analysis  
7/1/2006   Post a comment
Driven by increased security concerns, governments and commercial enterprises are deploying and upgrading installations of video surveillance equipment.
The Value of Support
News & Analysis  
7/1/2006   Post a comment
Recent research from HDI suggests that the biggest challenge support organizations face may not be low demand among customers, but rather a lack of career planning for those who assist customers.
Sunny Skies for Call Centers
News & Analysis  
7/1/2006   Post a comment
Like the weather in Orlando at Call Center Demo, the forecast for call centers is bright, thanks to a shining combination of new and proven tools that enable companies to continually improve their communication with customers.
Mastering the Multi-channel Environment
News & Analysis  
7/1/2006   Post a comment
One reason for offering more live support: deceased support is notoriously hard to manage.
The Game-Based Work Application Theory
News & Analysis  
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Our columnist describes how to play computer games at work without getting in trouble for loafing.
9 Fast Fixes For Your Center
News & Analysis  
7/1/2006   Post a comment
A sampling from the "60 Ideas in 60 Minutes" panel discussion at Call Center Demo in Orlando.
Call Center Manager SpotlightMarian Leon, National Association of Realtors
News & Analysis  
7/1/2006   Post a comment
In an industry where employee attrition is appallingly high, the NAR's Information Central hasn't had any staff turnover in the last year and a half.
Dialing Isn't Dead
News & Analysis  
7/1/2006   Post a comment
Some smart companies are using outbound calling to enhance customer relationships and provide a better experience. Yes, a better experience.
VOICE MEETS DATA: When the Call Center and IT Collide
News & Analysis  
7/1/2006   Post a comment
Tom Milligan of UCN helps us understand what's going on behind the trend toward greater collaboration between the center and other corporate entities.
The End Of Agent Training As We Know It
News & Analysis  
7/1/2006   Post a comment
Classroom training is not dead. But new tools and an increased focus on eclecticism and performance development are helping rewrite the basics of agent education.
Training Q&A With ICMI's Debbie Harne
News & Analysis  
7/1/2006   Post a comment
We spent some time talking training trends with the director of ICMI's seminar division.
Metrology provider plans $57 million IPO
News & Analysis  
7/1/2006   Post a comment
Applied Precision, a provider of equipment for the semiconductor and life-sciences industries, hopes to raise $57.5 million through an initial public offering, according to a document filed with the U.S. Securities and Exchange Commission.
Brazil picks Japan TV standard -- and gains fab?
News & Analysis  
7/1/2006   Post a comment
In return for a possible semiconductor production plant, Brazil has selected a high-definition TV standard from Japan over competing technologies from Europe and the United States.
<<   <   Page 27 / 27


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Max Maxfield

My Mom the Radio Star
Max Maxfield
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I've said it before and I'll say it again -- it's a funny old world when you come to think about it. Last Friday lunchtime, for example, I received an email from Tim Levell, the editor for ...

Bernard Cole

A Book For All Reasons
Bernard Cole
1 Comment
Robert Oshana's recent book "Software Engineering for Embedded Systems (Newnes/Elsevier)," written and edited with Mark Kraeling, is a 'book for all reasons.' At almost 1,200 pages, it ...

Martin Rowe

Leonard Nimoy, We'll Miss you
Martin Rowe
5 comments
Like many of you, I was saddened to hear the news of Leonard Nimoy's death. His Star Trek character Mr. Spock was an inspiration to many of us who entered technical fields.

Rich Quinnell

Making the Grade in Industrial Design
Rich Quinnell
16 comments
As every developer knows, there are the paper specifications for a product design, and then there are the real requirements. The paper specs are dry, bland, and rigidly numeric, making ...

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