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Content posted in July 2006
<<   <   Page 27 / 27
The Value of Support
News & Analysis  
7/1/2006   Post a comment
Recent research from HDI suggests that the biggest challenge support organizations face may not be low demand among customers, but rather a lack of career planning for those who assist customers.
Sunny Skies for Call Centers
News & Analysis  
7/1/2006   Post a comment
Like the weather in Orlando at Call Center Demo, the forecast for call centers is bright, thanks to a shining combination of new and proven tools that enable companies to continually improve their communication with customers.
Mastering the Multi-channel Environment
News & Analysis  
7/1/2006   Post a comment
One reason for offering more live support: deceased support is notoriously hard to manage.
The Game-Based Work Application Theory
News & Analysis  
7/1/2006   Post a comment
Our columnist describes how to play computer games at work without getting in trouble for loafing.
9 Fast Fixes For Your Center
News & Analysis  
7/1/2006   Post a comment
A sampling from the "60 Ideas in 60 Minutes" panel discussion at Call Center Demo in Orlando.
Call Center Manager SpotlightMarian Leon, National Association of Realtors
News & Analysis  
7/1/2006   Post a comment
In an industry where employee attrition is appallingly high, the NAR's Information Central hasn't had any staff turnover in the last year and a half.
Dialing Isn't Dead
News & Analysis  
7/1/2006   Post a comment
Some smart companies are using outbound calling to enhance customer relationships and provide a better experience. Yes, a better experience.
VOICE MEETS DATA: When the Call Center and IT Collide
News & Analysis  
7/1/2006   Post a comment
Tom Milligan of UCN helps us understand what's going on behind the trend toward greater collaboration between the center and other corporate entities.
The End Of Agent Training As We Know It
News & Analysis  
7/1/2006   Post a comment
Classroom training is not dead. But new tools and an increased focus on eclecticism and performance development are helping rewrite the basics of agent education.
Training Q&A With ICMI's Debbie Harne
News & Analysis  
7/1/2006   Post a comment
We spent some time talking training trends with the director of ICMI's seminar division.
Metrology provider plans $57 million IPO
News & Analysis  
7/1/2006   Post a comment
Applied Precision, a provider of equipment for the semiconductor and life-sciences industries, hopes to raise $57.5 million through an initial public offering, according to a document filed with the U.S. Securities and Exchange Commission.
Brazil picks Japan TV standard -- and gains fab?
News & Analysis  
7/1/2006   Post a comment
In return for a possible semiconductor production plant, Brazil has selected a high-definition TV standard from Japan over competing technologies from Europe and the United States.
<<   <   Page 27 / 27


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