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Content posted in September 2005
<<   <   Page 29 / 29
The New Knowledge Workers
News & Analysis  
9/1/2005   Post a comment
Where does the best information about your company come from? The answer may surprise you.
Call Center Welcomes ICMI
News & Analysis  
9/1/2005   Post a comment
Why it's welcome news for you.
Peak Performance in a Unionized Call Center
News & Analysis  
9/1/2005   Post a comment
Running a call center is not a zero-sum game. Everyone involved wins when the center and unions collaborate. Here are some insights into making it work.
People and Strategy: The Keys to Successful Customer Experiences
News & Analysis  
9/1/2005   Post a comment
A Call Center Q&A with Lior Arussy, Strativity Group
Success in Excess: Exceeding Customer Expectations
News & Analysis  
9/1/2005   Post a comment
A Call Center Q&A with Brad Worthley
Leading With Your Heart
News & Analysis  
9/1/2005   Post a comment
A Call Center Q&A with Greg Blake, PepWorks International
How Much Should You Satisfy Customers?
News & Analysis  
9/1/2005   Post a comment
We examine the implications of a new survey about customers’ perceptions of how well their banks serve them.
Mature Design Tools Move MEMS into the Mainstream
News & Analysis  
9/1/2005   Post a comment
Because MEMS structures can deliver new features and capabilities in high-volume consumer products, electronics engineers are increasingly being confronted with a new opportunity and challenge: Designing their own MEMS. Learning the intricacies of MEMS design has, in the past, presented a major obstacle to design teams. That is quickly changing—but, explains Jack Shandle, there are still a few pitfalls that must be avoided.
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Max Maxfield

Vetinari Clock: Additional Possibilities
Max Maxfield
22 comments
In my previous blog on the topic of my Vetinari Clock project, we pondered a number of possibilities for the positioning of switches on the front panel, and we ended up with a number of ...

Jolt Judges and Andrew Binstock

Jolt Awards: The Best Books
Jolt Judges and Andrew Binstock
1 Comment
As we do every year, Dr. Dobb's recognizes the best books of the last 12 months via the Jolt Awards -- our cycle of product awards given out every two months in each of six categories. No ...

Engineering Investigations

Air Conditioner Falls From Window, Still Works
Engineering Investigations
2 comments
It's autumn in New England. The leaves are turning to red, orange, and gold, my roses are in their second bloom, and it's time to remove the air conditioner from the window. On September ...

David Blaza

The Other Tesla
David Blaza
5 comments
I find myself going to Kickstarter and Indiegogo on a regular basis these days because they have become real innovation marketplaces. As far as I'm concerned, this is where a lot of cool ...