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Content posted in September 2005
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The New Knowledge Workers
News & Analysis  
9/1/2005   Post a comment
Where does the best information about your company come from? The answer may surprise you.
Call Center Welcomes ICMI
News & Analysis  
9/1/2005   Post a comment
Why it's welcome news for you.
Peak Performance in a Unionized Call Center
News & Analysis  
9/1/2005   Post a comment
Running a call center is not a zero-sum game. Everyone involved wins when the center and unions collaborate. Here are some insights into making it work.
People and Strategy: The Keys to Successful Customer Experiences
News & Analysis  
9/1/2005   Post a comment
A Call Center Q&A with Lior Arussy, Strativity Group
Success in Excess: Exceeding Customer Expectations
News & Analysis  
9/1/2005   Post a comment
A Call Center Q&A with Brad Worthley
Leading With Your Heart
News & Analysis  
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A Call Center Q&A with Greg Blake, PepWorks International
How Much Should You Satisfy Customers?
News & Analysis  
9/1/2005   Post a comment
We examine the implications of a new survey about customers’ perceptions of how well their banks serve them.
Mature Design Tools Move MEMS into the Mainstream
News & Analysis  
9/1/2005   Post a comment
Because MEMS structures can deliver new features and capabilities in high-volume consumer products, electronics engineers are increasingly being confronted with a new opportunity and challenge: Designing their own MEMS. Learning the intricacies of MEMS design has, in the past, presented a major obstacle to design teams. That is quickly changing—but, explains Jack Shandle, there are still a few pitfalls that must be avoided.
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Max Maxfield

Book Review: Deadly Odds by Allen Wyler
Max Maxfield
10 comments
Generally speaking, when it comes to settling down with a good book, I tend to gravitate towards science fiction and science fantasy. Having said this, I do spend a lot of time reading ...

Martin Rowe

No 2014 Punkin Chunkin, What Will You Do?
Martin Rowe
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American Thanksgiving is next week, and while some people watch (American) football all day, the real competition on TV has become Punkin Chunkin. But there will be no Punkin Chunkin on TV ...

Rich Quinnell

Making the Grade in Industrial Design
Rich Quinnell
13 comments
As every developer knows, there are the paper specifications for a product design, and then there are the real requirements. The paper specs are dry, bland, and rigidly numeric, making ...

Martin Rowe

Book Review: Controlling Radiated Emissions by Design
Martin Rowe
1 Comment
Controlling Radiated Emissions by Design, Third Edition, by Michel Mardiguian. Contributions by Donald L. Sweeney and Roger Swanberg. List price: $89.99 (e-book), $119 (hardcover).