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The New Knowledge Workers
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9/1/2005   Post a comment
Where does the best information about your company come from? The answer may surprise you.
Call Center Welcomes ICMI
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9/1/2005   Post a comment
Why it's welcome news for you.
Peak Performance in a Unionized Call Center
News & Analysis  
9/1/2005   Post a comment
Running a call center is not a zero-sum game. Everyone involved wins when the center and unions collaborate. Here are some insights into making it work.
People and Strategy: The Keys to Successful Customer Experiences
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A Call Center Q&A with Lior Arussy, Strativity Group
Success in Excess: Exceeding Customer Expectations
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A Call Center Q&A with Brad Worthley
Leading With Your Heart
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A Call Center Q&A with Greg Blake, PepWorks International
How Much Should You Satisfy Customers?
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We examine the implications of a new survey about customers’ perceptions of how well their banks serve them.
Mature Design Tools Move MEMS into the Mainstream
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9/1/2005   Post a comment
Because MEMS structures can deliver new features and capabilities in high-volume consumer products, electronics engineers are increasingly being confronted with a new opportunity and challenge: Designing their own MEMS. Learning the intricacies of MEMS design has, in the past, presented a major obstacle to design teams. That is quickly changing—but, explains Jack Shandle, there are still a few pitfalls that must be avoided.
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In conjunction with unveiling of EE Times’ Silicon 60 list, journalist & Silicon 60 researcher Peter Clarke hosts a conversation on startups in the electronics industry. One of Silicon Valley's great contributions to the world has been the demonstration of how the application of entrepreneurship and venture capital to electronics and semiconductor hardware can create wealth with developments in semiconductors, displays, design automation, MEMS and across the breadth of hardware developments. But in recent years concerns have been raised that traditional venture capital has turned its back on hardware-related startups in favor of software and Internet applications and services. Panelists from incubators join Peter Clarke in debate.
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