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The New Knowledge Workers
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9/1/2005   Post a comment
Where does the best information about your company come from? The answer may surprise you.
Call Center Welcomes ICMI
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9/1/2005   Post a comment
Why it's welcome news for you.
Peak Performance in a Unionized Call Center
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9/1/2005   Post a comment
Running a call center is not a zero-sum game. Everyone involved wins when the center and unions collaborate. Here are some insights into making it work.
People and Strategy: The Keys to Successful Customer Experiences
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A Call Center Q&A with Lior Arussy, Strativity Group
Success in Excess: Exceeding Customer Expectations
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A Call Center Q&A with Brad Worthley
Leading With Your Heart
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A Call Center Q&A with Greg Blake, PepWorks International
How Much Should You Satisfy Customers?
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We examine the implications of a new survey about customers’ perceptions of how well their banks serve them.
Mature Design Tools Move MEMS into the Mainstream
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9/1/2005   Post a comment
Because MEMS structures can deliver new features and capabilities in high-volume consumer products, electronics engineers are increasingly being confronted with a new opportunity and challenge: Designing their own MEMS. Learning the intricacies of MEMS design has, in the past, presented a major obstacle to design teams. That is quickly changing—but, explains Jack Shandle, there are still a few pitfalls that must be avoided.
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Overview: Battle-hardened veterans of the electronics industry have heard of the “connected car” so often that they assume it’s a done deal. But do we really know what it takes to get a car connected and what its future entails? Join EE Times editor Junko Yoshida as she moderates a panel of movers and shakers in the connected car business. Executives from Cisco, Siemens and NXP will share ideas, plans and hopes for connected cars and their future. After the first 30 minutes of the radio show, our listeners will have the opportunity to ask questions via live online chat.
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