I just returned from a quick trip down to my Local Alfa Insurance Office, and I have to say that I am mega-impressed!
A week ago or so, a member of the family (who shall remain nameless – the important thing is that it was not me) had a little "fender bender".
We have everything insured through Alfa, so the next day I trundled down to my local Alfa office to bring them up to date and see what my next step should be. They informed me that – in addition to everything else – I would have to get a full report from the police, and then fill out some other form with a complicated reference number and send it off to the state capital.
Also, since it was a State Trooper who had responded to the accident, I would probably have to wait 7 to 10 days before I could pick up the report.
Well, earlier today I got a call from Dave the insurance adjuster. After chatting about which body shop I was going to use, I mentioned that I still had to call the State Trooper's office to arrange to pick up the form, but Dave said not to do anything, just leave it with him.
About an hour or so later, Dave emailed the police report to me, so I was already wearing my happy face, because that just saved me a trip down town.
Next, I called my local Alfa office to see about going down there to pick up the form I had to complete to send off to the State Capital. When I explained that I had a machine-readable copy of the police report in my possession, they said to email it to them and they would fill out the form for me, so all I would have to do is drive over, pick it up, sign it, and post it.
Wait… it gets better. Just a little while ago as I pen these words, I got a call to say they were ready for me, so I jumped into my truck and drove over there. When I arrived, they not only had the form filled out awaiting only my signature, but they also had a stamped, addressed envelope to go with it.
All I had to do was sign the form, stuff it in the envelope, and drop the envelope in a post box. So something that could have taken me a couple of hours driving around and filling out forms ended up taking only a couple of minutes.
BUT WAIT ... there's still more, because while I was at the Alfa office, I happened to mention that -- now I have my truck -- I am in the process of trying to sell my Kia. Also, that I now pretty much drive the Kia only once a week "just to keep the engine turned over." They immediately responded that, in that case, they could move the Kia over into a "only driven now and again" category, which would reduce my insurance premiums -- and they promptly did so before I had even left the office.
Now that's what I call service!
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