Noah, a chip designer for hire whose clients include NXP (for whom he develops peripheral circuits), uses the Web avidly to find information and connect. But he never watches online webinars, videos or attends live events. He rarely opens vendor marketing emails and he rarely clicks on paid Google ads because the few times he has clicked on them they have proven largely irrelevant.
Both agree they do not want to provide vendors anything more than name, rank and serial number—i.e. an email address and maybe a phone number. They only do it when it’s required to get a data sheet or other bit they are seeking, and they always want an option to opt out of vendor email campaigns.
A third panelist and engineer, Saurabh Sisodia, took a more middle-of-the road stance in how he uses the Web. But he too said he preferred not to share detailed information with vendors.
The reticence both engineers feel is one of the biggest non-technical hurdles to fulfilling one of the promises of the Web for designers. Marketers want to build deep relationships to target the specific needs of the thousands of Ralphs and Noahs in electronics, giving them what they need right when they need it. But all too often they know little more than a name and an email address.
There are financial hurdles too. Convincing management to pull $1 million out of R&D to buy big-data systems, tools and experts to identify and track Ralphs and Noahs still is a hard sell, said Kathy Astromoff, chief executive of UBM Electronics, publisher of EE Times, in a talk opening the session.
As an industry, “we know what we need to do, but we are still far away from doing it,” said Astromoff.
I'm in both camps, and I too don't want to respond to marketers. And the reason is so extremely obvious! I don't want to have to respond to endless questionnaires, either online or on the phone, and I don't want to be spammed! How is this a mystery?
I use the web all the time, to get access to all manner of information, including product spec sheets. Marketers should be able to notice whether their web sites are useful or not by the orders they get for their products.
And I also use the web to post my own work, so that everyone who needs to refer to it can access it. Of course, that part of the web is restricted only to those who need to know. But fundamentally, aside from the restricted access, this is no different from what product vendors should be doing. I don't send endless questionnaires to those who access my stuff on the web, nor do I spam them.
Join our online Radio Show on Friday 11th July starting at 2:00pm Eastern, when EETimes editor of all things fun and interesting, Max Maxfield, and embedded systems expert, Jack Ganssle, will debate as to just what is, and is not, and embedded system.