It’s been only a month since I first traveled to China, and have started reporting on tidbits about China and things Chinese from the ground up. Many of my friends, colleagues and readers told me that a flood of comments posted by EE Times community members’ after each of my China stories is actually more revealing than my reporting.
I take no offense, because I feel the same way.
A former colleague of mine, now resident in Beijing, wrote to me this morning: “I am enjoying the comments your China stories are eliciting almost as much as the stories. Some are funny and some disturbing… A bit frightening is how little both sides understand each other.”
I couldn’t agree more.
China remains largely a mystery to most of us – me included. I still know very little, and the more people I interview, the less I feel as though I know their real stories.
Similarly, I find Chinese people’s understanding is limited, especially when it comes to how fearful the U.S. engineering community is about China.
Both sides remain caught up in pre-conceived notions of what the other side is like; they cherry-pick anecdotal evidence (which is often a valuable piece in a bigger picture), and use it to reinforce what they think they know.
I think it’s time to take a deep breath and step back – for all of us.
Here are a few good examples. Every time I write anything about China’s speed of design and production – which to me is one of the vital elements of Chinese success, I get reactions from our readers about the poor quality of China’s products. And this is a salient criticism. I get a steady flow of feedback – not just on our site, but in casual conversation – about an Android phone someone just bought in China; and already it’s going haywire.
When I met in Beijing a vice president of engineering who works for a U.S. chip company, he was emphatic: “Junko, the quality of some of those phones is bad. But this isn’t because they can’t get it right; it’s because they don’t want to.”
A little stumped by what I thought I heard him say, I asked, “What do you mean? Are you saying that they are intentionally making bad phones?”
No, he said. “They are more interested in turning out more phones they can sell -- quickly. It’s just that they don’t want to take the time to make a perfect phone.”
He pointed out the glaring exception to the stereotype: “Guess where all the iPhones are coming from? They are made by Foxconn in China. It’s not like Chinese don’t know how to manufacture good quality products.”
Meanwhile, I received an e-mail this afternoon from Allen Wu, ARM China’s president. Referring to my story, "Why TI does MCU design in Shanghai," Wu wrote to me: “I fully agree with your comments on ‘China Speed.’ Products don’t necessarily need to be designed in China, but companies needs to respond in ‘China Speed’ to be successful,” especially as China becomes one of the leading markets for the chip industry, he explained.
Wu noted, “If you look at the start-up culture in the Valley, I would put ‘speed,’ fast decision-making and response to market, as one of the clear top reasons for success --along with passion, commitment, etc.”
Wu’s conclusion is that the principles of Silicon Valley work equally well in China, from winning markets to winning the hearts and minds of employees. It really comes down to the ability to adjust execution to local markets and environments in ‘China speed.’
His point that China and Silicon Valley are driven – perhaps to a fault -- by “speed” is well taken. I hasten to agree.
What’s different, though, in my observation is that China’s speed is multiplied several times now, largely because China has elements in its ‘ecosystem’ – ranging from component suppliers to software developers and contract manufacturers – who can accelerate even further. Their end products eventually get to the market faster, too.
The story of China speed vs. China quality is something we’re going to keep probing at EE Times. Your comments and analysis – even the anecdotal stuff – are always welcome. But let’s hold off, on both sides, being too judgmental about each other — until we’ve all learned a little more.
"It’s just that they don’t want to take the time to make a perfect phone". Yes I agree. The marketshare is the king not the quality. Because everything changes so fast and people don't need a long last high quality phone and more prefer a fashionable one.
I have been reading your column for some time now. As one who has had to deal with Chinese manufacturing sources, and dealt with the communication headaches associated with quality control (the Chinese could not understand why having water in a sealed retail package was a problem - when shown the resulting rusted connector in photographs, they replied "but it doesn't affect the use of the product...")
Language barriers are the least of the issues - the cultural differences which lead to (usually wrong) assumptions are a huge hurdle for most companies to overcome.
The first tektronix oscilloscope to be produced in China was on the market less than six months before an identical Chinese "clone" was brought to market - care to guess where the schematics and plastic molds came from?
Theft is theft, and until China respects intellectual property law, they will be viewed as little more than thugs by the rest of the world.
@Gearhead:China does produce low quality products only because there're demonds for them. Same theory, if high quality products are asked, Chinese are able to produce it flawlessly, of course at higher price. This is why a pair of socks, and a screw, are made in China and smart phones, PCs and ATVs are made in China too. This is so simple to understand.
If you really had a head, you must know the so called 'almost perfect' iPad & iPhone are made in China too. How are they made in China if China is of bad quality?
You can believe the iPhones&iPads are made by thefts and thugs, it is your head on your own neck. But, truly, they are not made by stupid idiots.
There are many factors contributing to the good/ poor quality of a product. Management is crucial. Educational background of the workers is another. There is no doubt China still has a long way to go. Nonetheless, with proper management and talent, China is able to deliver high quality product. Take an iPhone, iPad as example. Huawei is doing really well too. I'd worked with 2 engineers from Huawei. Their knowledge and skills are really measured up. I am so grateful to their working attribute and their willingness to make multiple extra steps for the team.
As for the speed, there are still little product innovation from China. R&D in China may be closer to integration than to technologies experimentation and product creation. Yet, I am already seeing a couple new and better ideas from China. Check out youku.com and compare it to youtube.com. China is moving in a really fast pace. When will they finish the catch-up game? Only time can tell. Maybe, the China Olympics swim team will give us some insight. ;)
@JeffLiCES - Jeff, I think you just proved my point about cultural differences (as well as communication barriers).
It is clear that you "assumed" many things here - I did not use the term "stupid idiots" nor did I claim that the iPhone and iPad are of poor quality, or stolen.
English is a very imprecise language to begin with, and it appears that english is not your native tongue - that is not meant to be derogatory, just trying to establish a foundation for communication.
I have been fortunate to have traveled to many parts of the world, and have seen the best and worst of human behavior.
Hong Kong (and mainland China) have had a justly deserved reputation for illegally copying, manufacturing, and selling(DVDs, for example - or knock-off electronic products like fake tektronix oscilloscopes and iPods).
Until China as a nation recognizes and addresses this as a real problem and takes pains to correct this, the rest of the world will continue to look down upon the Chinese.
It isn't an issue of poor quality or intellectual inferiority - but rather an issue of acknowledging rightful ownership of property (intellectual, or otherwise).
@JeffLiCES - I think you just proved my point about cultural differences and communication.
I did not use the term "stupid idiots" nor did I claim that China products are of "bad quality." However, I suggest you continue reading, and judge for yourself.
Hong Kong and mainland China have a justly deserved reputation for copying, manufacturing, and selling "clone" product (DVDs, copies of Microsoft Office software, and all sorts of electronic devices come to mind).
Melamine in baby formula, dog food that results in huge numbers of animals dead or injured - the world views all of these events and makes generalizations about China (the people, as well as the government).
Until China recognizes theft as theft, and deals with criminals accordingly, the rest of the world will continue to view China with a jaundiced eye.
@ Gearhead, I think his point is you are paying 3rd rate contractor price and expecting 1st rate service, that won't happen.
my own experience, if you want to buy anything important, complex you better go for a brand name one, ie TV, cars.
I risked cheap drills from online vendors, 1 dead after couple of years and I got another cheap one... since i only drill a handful of holes.
Junko, I agree with your thesis. The comments are always interesting to read. I believe there is much misunderstanding on both sides. China is a hot button issue for engineers in the West, and you can understand why. But I worry that people have jumped to conclusions. The example of the Apple products is a great one, and one that belongs in any discussion of the quality of products made in China.
Made in China is still a bad name. Most electronic devices are made in China now. For the most part, the quality is good. It depends on the company that is controling the production to know if the quaility is there.
"Until China recognizes theft as theft, and deals with criminals accordingly, the rest of the world will continue to view China with a jaundiced eye."
Were the West or European countries( who built their wealth and industrialized), have done it with "scruples" ?
Does the rest of world view them with a "jaundiced eye" ?
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