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Was I just talking to an artificial intelligence?

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cryptokid
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re: Was I just talking to an artificial intelligence?
cryptokid   5/29/2013 3:39:15 PM
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I just saw this TechWell article about IBM's Watson having a new job: customer service agent. http://www.techwell.com/2013/05/ibm-supercomputer-watson-now-customer-service-agent

MarvA
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re: Was I just talking to an artificial intelligence?
MarvA   5/28/2013 6:19:40 PM
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I have had to resort to a practice that I vociferously objected to in earlier years. Call screening. I don't answer the telephone unless I recognize the number. If someone doesn't leave a message, then they didn't want to contact me. What a shame to have to live that way. The real shame is that probably 50% of the callers work for soliciting organazations and really need the job to survive.

Max The Magnificent
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re: Was I just talking to an artificial intelligence?
Max The Magnificent   5/22/2013 2:44:04 PM
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Interesting...

Paul A. Clayton
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re: Was I just talking to an artificial intelligence?
Paul A. Clayton   5/22/2013 10:33:47 AM
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Curiously, The Register recently (21 May) had an article on IBM's Watson taking a role in direct customer support: http://www.theregister.co.uk/2013/05/21/ibm_watson_talking_computer_customer_service/

WKetel
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re: Was I just talking to an artificial intelligence?
WKetel   5/18/2013 4:48:35 PM
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What we know is that most programs are not able to handle exceptions very well, so the test would be to pass the caller some exceptions. I get calls about cars and credit cards, I ask if it is about the Ford pickup or about the Corvette, or the master card or the discover card. I have none of them, so they are always unablke to answer correctly. That always trips them up. The worst part is that I am on a do not call registry, and so some of them do disconnect before I can say anything. But others keep calling no matter what. I will need to try that technique mentioned by one responder and see what happens.

David Ashton
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re: Was I just talking to an artificial intelligence?
David Ashton   5/16/2013 9:35:17 PM
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I know someone who DID give them what they wanted (yeah, there's some dummies out there) and their computer had to be reloaded from scratch. I guess if they get into one in a thousand PCs they get what they want. As I recall the person had to change all their passwords but didn't lose any money, fortunately.

betajet
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re: Was I just talking to an artificial intelligence?
betajet   5/16/2013 5:49:31 PM
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Yeah, I got a call from them at my parents' house in the USA. I asked THEM what IP address they'd found the virus on and of course they couldn't answer and went back to a random place in their script. I was able to waste quite a bit of their time. Here's the punch-line, in two parts: (1) My parents don't have a computer or Internet connection. (2) I was talking to them on a Western Electric dial telephone.

Max The Magnificent
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re: Was I just talking to an artificial intelligence?
Max The Magnificent   5/16/2013 3:55:40 PM
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## ...it does not stop the guys phoning from India purporting to be from the "Microsoft Computer Centre"... Maybe I shouldn't have given them your number :-)

Max The Magnificent
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re: Was I just talking to an artificial intelligence?
Max The Magnificent   5/16/2013 3:54:30 PM
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This was in response to Rick's comment, not Betajet's

David Ashton
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re: Was I just talking to an artificial intelligence?
David Ashton   5/16/2013 3:26:42 AM
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@DrQuine....we also have a Do Not Call register in Australia (politicians are of course exempt :-) but it does not stop the guys phoning from India purporting to be from the "Microsoft Computer Centre" advising you that your computer has a virus and trying to phish your IP details from you so they can "fix it" (yeah right). If they're male I question the size of their anatomy, and if they're female I treat them like a phone sex line. Usually gets rid of them pretty quick and sometimes give you a bit of fun in the process.

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