Industrial Control DesignLine Blog
Setting up the complex equipment in modern factories is no easy task. It won't become simpler if you don't have good support from equipment suppliers. I've gotten a reminder of this in recent weeks.
I wanted to hook a new Dell notebook to a DVI desktop monitor. Keyboards, mice and networks all went together as planned. But no output to the screen. I spent an hour on a Website help line. 90 minutes on the phone. I waited days for the cable that was to fix things. Still no picture " wrong cable.
Another hour on the phone. A few more days waiting for a cable. Another failure. Yet another 45 minutes on the phone. Finally, I reached someone who realize that my monitor has a VGA plug so I don't need one of many variations of a VGA to DVI cable I'd been sent. If I had actually looked at the back of the LCD, I probably would have noticed this myself.