How productive is your R&D organization?

7/6/2010 11:21 PM EDT

There is always some debate over the accuracy of government labor statistics when so much of the economy is driven by services rather than the output of easily measurable items like steel or cars. And that raises fundamental questions in our industry, as executives strive to improve engineering productivity:

• How should we measure product-development productivity?
• And why is measurement important?

Productivity drives development throughput in your R&D organization — the higher the productivity, the greater the throughput. And throughput is a measure of how much product the engineering organization churns out during a given period of time.

There are three ways to boost R&D throughput:

• Add headcount
• Increase work-hours per week
• Raise utilization and productivity

The first two have downside: Raising R&D headcount increases cost, and more hours lead to workforce burnout and high turnover.

The only viable long-term strategies for sustaining high throughput are to increase engineering utilization and productivity.

Utilization

Increasing R&D utilization—the percentage of the engineering workforce’s effort spent on revenue-generating activities—is among the quickest and most effective ways to boost throughput. That’s because it essentially increases R&D resources without incurring additional cost.

Organizations struggling with low utilization find their engineers spend more than half their time on non-revenue-generating activities, such as sales, customer support, and product support — all of which should be handled by different groups. In large companies, that means millions of dollars a year are being squandered.

Engineering organizations in best-in-class companies, however, spend 73 percent of their engineering time on activities that generate revenue and create persistent value. By shrinking the amount of time engineers spend on projects that get canceled, non-core research, myriad internal initiatives, and so forth, companies can significantly raise their utilization rates and, in the process, reduce R&D spending and/or develop new revenue-generating products.

Productivity
Productivity — the second factor driving throughput — is the amount of engineering output per unit of labor expended to create that output. Productivity is a function of efficiency. Only by improving efficiency will productivity rise. Analysis of R&D efficiency compares the effort a particular set of engineering tasks should consume to what they actually consume. Reducing the effort needed to complete a set of tasks raises efficiency, which increases productivity, and this gives rise to higher throughput.

Boosting productivity requires a reliable measurement system—one yielding accurate baselines and fair comparisons. Additionally, a robust measurement system paves the way for managers to determine the absolute minimum staffing projects need to finish on time. At that point, the projects are “optimally understaffed,” which means the projects can be staffed to levels that assume the teams will meet an improved productivity level.