MANHASSET, N.Y. Toshiba Corp. has announced a voluntary exchange program for memory modules in some of its notebook PCs after identifying a module problem that could cause the PCs to exhibit blue screens, lock up, or experience corruption of memory data.
The memory modules are supplied by third parties and are no longer used by Toshiba in its notebook PCs currently in production.
Under the voluntary exchange program, customers can exchange the memory components in the affected PCs any time from November 1, 2004 until April 30, 2005. Customers can download a utility from Toshiba's website that analyzes their PC's operating system to determine whether or not it contains the subject components.
Alternatively, customers can also receive a copy of the utility on CD media by calling their local Toshiba customer service center.
If the utility identifies the component as being contained in the customer's PC, it provides the customer with all the information required to receive a free replacement component.
The PCs affected span the company's Tecra, Satellite, Portege, and Dynabook lines. The company's website has additional information.