Octane Software's Octane 2000 keeps track of transactions with customers and business partners that occur by e-mail, text chat or over the phone.
Octane 2000 provides agents with a single screen from which they view detailed information about customers with each incoming request. Agents can easily look up customers' contact information, customers' transaction histories, new business leads and any cross-selling or up-selling opportunities.
The latest version of Octane's software now offers you more ways to manage e-mail messages from customers. You set up rules for routing e-mail messages to specific groups that correspond with key words within each message. You can also establish rules that determine when Octane 2000 automatically replies to e-mail messages and when it provides agents with suggestions for responses.
With Octane 2000, customers and business partners have the option of on-line self-service, which includes lists of answers to frequently-asked questions and the ability to search a knowledge base. Based on customers' or business partners' preferences and security profiles, you determine the information they have access to. For example, you can permit your business partners to view more comprehensive information about your products than your customers can. The software integrates with third-party e-commerce software so that your customers can use electronic shopping carts and make purchases from your Web site. Pricing for Octane Software's Octane 2000 starts at $50,000 for 500 transactions a day plus $2,500 per seat with a minimum of ten seats.