Empirix Inc., a company that makes call center testing and simulation tools, announced that its Hammer On-Call automated testing service is compliant with tools from communications company Avaya.
Hammer On-Call drives a high volume of calls into an application or network while measuring performance at every step.
The hosted application is now compliance-tested by Avaya for compatibility with Avaya Interactive Response 2.0, a standards-based self-service platform for contact centers, and enables automated testing of how the Avaya solution will perform under even the highest of calling volumes.
Empirix Hammer On-Call is part of a set of Hammer Performance Assurance services that enable automated testing of large Avaya contact centers with 100 or more agent seats. Hammer On-Call also performs automated computer telephony integration (CTI) testing in an Avaya environment.
Through a reseller agreement with Empirix, Avaya now offers Hammer On-Call services as part of its comprehensive support portfolio for enterprise contact centers.
"Ensuring the successful integration of complex contact center solutions is critically important to Avaya and its customers," said Brian Carmichael, director, contact center practice, Avaya Consulting and Systems Integration. "Now, using Hammer On-Call and Performance Assurance services from Empirix, we can enrich call stream testing, mimic customer environments and perform volume stress testing to help us minimize potential problems and ensure we deliver quality solutions on time and on budget."