Interactive Intelligence, a global developer of business communications software, has completed integration of its IP PBX platform with the recently released Microsoft Exchange Server 2007 Unified Messaging solution.
The integration is designed to enable the Interactive Intelligence IP telephony platform, which provides SIP-based voice-over-IP switching, automatic call distribution, speech-enhanced interactive voice response, and additional communications applications for the contact center and enterprise, to work with Exchange Server 2007 Unified Messaging.
It is also meant to give customers the productivity benefits of Microsoft's Exchange Server 2007 Unified Messaging capabilities, along with the customer service and cost-saving benefits of the Interactive Intelligence contact center automation and enterprise IP telephony applications.
"Microsoft Exchange Server 2007 Unified Messaging offers customers robust, interoperable, server-based tools that integrate with desktop and mobile clients to give information workers access to voice, fax, and email data from wherever they are, including the ability to manage their email, calendar, and personal contacts via the phone," said Ray Mohrman, Microsoft Corp.'s group product manager, unified communications group. "Direct SIP interoperability further reduces the cost and complexity of deploying Exchange Server 2007 Unified Messaging."
The Interactive Intelligence IP PBX platform was developed as an all-in-one unified communications software suite. Its scalable, standards-based, single-platform architecture has been deployed by more than 2,500 customers worldwide, including large, multinational firms, such as Amway, BMW, Ceridian, Computershare, Eli Lilly and Company, Honda, Oracle, Research In Motion, and Volvo.
The combined Interactive Intelligence and Microsoft solution is targeted at mid-sized to large organizations, including those with distributed and mobile workers.