This is the Tenth
Anniversary Year for Computer Telephony Expo. As always, there will be
a huge number of great new products and solutions to see on our exhibit
show floor, where over 400 companies from 15 countries will display their
wares. Were also going all-out with tutorials, insider briefings, seminars,
and workshops -- engineered to help you master the latest developments
in converging communications, and (just as important) show you how to
put these stunning technologies profitably to work.
information on todays (and tomorrows) killer apps and opportunities.
The communications industry is exploding, and so is CT Expo 2000s conference
program! Not one, not two, but four topic-focused, three-day conferences
ensure a complete, consistent educational experience that puts challenging
technology and new ideas in context.
Plan to commit to
a full conference
program and emerge with new-found mastery. Or, if you
prefer, mix and match conference sessions and develop a program custom-made
to serve your needs. Its all up to you.
Call Center for
Customer Care Executives
The eight sessions in this conference take call center professionals and
infrastructure buyers through all the newest technologies and issues they
in supporting modern call centers and transforming them into
Topics range from
multimedia call centers, to the many impacts of the web, to the use of
remote agents, the management of e-mail, workforce management, the application
of speech recognition -- shaping up as one of this years hottest trends
-- and finally, to the various new options in site selection.
This conference is
replete with case studies, and in combination with the tremendous presence
of call center vendors on the show floor, is a highly cost effective way
of getting right up to the minute in call center technology.
The Computer Telephony
Computer telephony has always been about how to take
the opportunities inherent in CT applications development, and this year
is no exception.
The Computer Telephony
Developers Congress is a complete training program in eight sessions,
designed for developers, integrators, and installers. It covers all the
architectures, specifications, protocols, APIs, and standards. It addresses
the hardware platforms developers need
to know about in order to build
robust and reliable products for customers.
Sessions cover modularity,
high availability, adding IP integration, the use of speech recognition,
as well as troubleshooting, error trapping, and software bug elimination.
Plus: the importance of all the network protocols that CT applications
have to be able to handle.
From software engineers
looking to get into CT applications, to developers already making money
at it, the CT Developers Congress offers valuable insights to meet all
IP Telephony for
IP telephony is a fundamental technology at the heart of voice and data
convergence. It has been around for a few years already, and has
its way from being an early way to lower communications costs, to a full-fledged
basis for market-grabbing commercial products.
This conference addresses
all the current hot topics in IP, from the current state of voice-over-IP,
to intelligent buying decisions, to the role of wireless telephony, to
the potential impact of Linux, the use of virtual private networks, IP
LAN fax-over-IP, and the impact of IP on unified messaging. The
final session addresses IP as the foundation of the Internet-based e-commerce
Early adopters, IS/IT
executives and buyers, infrastructure managers, and business unit managers
looking to get a lead on technologies they will next need to be thinking
about, will all want to pick up several of these stimulating sessions.
Summit for Service Providers
Among the biggest beneficiaries of the wave of voice and data convergence
will be service providers. As networks within and outside enterprises
become one, many companies will opt to have services fed to them by integrated
specialist providers who deal with these technologies every day for a
For such providers,
there are new revenue opportunities in enhanced services and technologies
like DSL. There are also issues like capacity planning, resource management,
churn reduction, service bundling, QoS, bandwidth management, and the
problem of the last copper mile, to be dealt with.
These topics and
more are covered in this conference, whose
importance will only grow as
nextgeneration technologies come of age. Heres the place to get the
requisite knowledge while its still early in the game.
CT EXPO 2000 DELIVERS!
CT Expo 2000s conference program isnt just another "high technology
free-for-all." Computer Telephony Expo derives unique benefits from its
association with CMP Media, parent to the telecom,
networking, and computing
industrys leading publications. Computer Telephony Expo/CMP Medias high
standards of editorial excellence and broad market reach guarantee a conference
of unparalleled benefit to attendees.
content, developed with your needs in mind.
All of CT Expo 2000s conference content was developed to fulfill attendees