Brisbane, CA--October 28, 1996--Hitachi America Ltd. (Brisbane, CA) announced a 24-Hour Advance Exchange Program for its hard disk drive customers. The program assures simple and fast replacement service for all direct Hitachi America 2.5-in. disk drive customers.
Under the new program, a toll-free phone call from a Hitachi OEM, integrator, or distribution customer authorizes shipment of a replacement drive within 24-hours. This is provided at no cost for direct customers with in-warranty drives. After Hitachi ships a replacement, the customer simply returns the original drive within ten days, with freight pre-paid both ways by Hitachi. Additionally, end-users or out-of-warranty customers can use the same toll-free number and, by payment with credit card or invoice, have replacement drives shipped within five days of notification.
24-Hour Advance Exchange will be available to Hitachi's direct 2.5-in. drive customers beginning in November.
Hitachi Plaza, MS #500
2000 Sierra Point Pkwy.
Brisbane, CA 94005
Return to Headlines