Fujitsu Announces LiveHelp 3.0, the Remote Support Tool for Windows 3.1, Windows 95, and Windows NT
Tokyo, Japan--February 20, 1997--Fujitsu Ltd. (Tokyo, Japan) announced the latest release of LiveHelp 3.0, its real-time remote support product. The software interoperates between users running Windows NT, Windows 95, and Windows 3.1. An international product, LiveHelp 3.0 is sold in the U.S. and Europe.
LiveHelp software connects help desk experts and users together for real-time support and training sessions over LANs, WANs, modems, and the Internet. During an online session the help desk can see the user's screen, share control and operate the user's applications, send and receive files, and use other LiveHelp tools to provide immediate assistance.
The new release introduces support for Windows NT, adds security options to protect users from unauthorized connections, includes screen and file transfer performance improvements resulting in speeds from two to five times faster than previous versions, and provides enhanced file transfer capabilities to quickly send files or entire directories.
LiveHelp is distributed internationally--in Japan by Fujitsu Ltd., in the U.S. by Fujitsu Software Corp., and in Europe by ICL Personal Systems Oy. In the U.S., LiveHelp is priced at $14-$19 per user and $149 per expert.
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