Denver, CO--April 28, 1997--Lucent Technologies (Murray Hill, NJ) announced it has formed a professional and network support services business called NetCare Services to help business customers better manage their increasingly sophisticated communications networks.
NetCare is being built on the company's existing professional and network support services to meet growing business customer demand for its expertise in designing, integrating, managing, maintaining, and operating data, voice, and video networks. NetCare has an experienced corps of 1,100 consultants, engineers, and technicians, and will hire 300 more during 1997 to meet demand for its services.
NetCare includes Lucent's data services group based at its Customer Care Center (Largo, FL); its voice and video services group based in its Customer Care Center in Denver; and its network applications consulting business for call centers, messaging services, and computer telephony integration, which draws on support from both the Largo and Denver Customer Care Centers. NetCare's services are based on software and applications developed by Bell Laboratories.
Lucent will continue to provide services for its voice equipment through its Sales and Service division, its Technical Services Organization, and its 6,000 technicians throughout the world. NetCare will tap into these resources when customer needs overlap.
NetCare will focus on consulting, integrating, managing, and maintaining multimedia, multivendor communications networks, and solutions in three areas--Enterprise Networks, Network Applications, and Management Services.
The Enterprise Networks segment supports a business' essential voice, video, and data communications capabilities over multiple locations. NetCare's Network Applications focus includes call centers, messaging, and computer telephony integration. Businesses use call centers more and more to provide a range of customer services, from taking orders for merchandise and travel reservations to providing technical support. Management Services, which is a new market for Lucent, will take over the complete management and operation of all or part of a company's network. It also will provide customer care services for other high-tech businesses through Lucent's own Customer Care Centers.
NetCare services are available now.
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