Anaheim, CA--May 27, 1997--MTI Technology Corp. announced a new "Phone Home" automated problem-reporting feature for the Gladiator Series of open systems RAID arrays.
The program continuously polls both the Gladiator Array and the host server for status changes which could lead to failure. If a status change occurs, the Gladiator Phone Home utility will automatically notify the MTI Customer Care Center (CCC). The Phone Home feature for the Gladiator Series is an RPC-based program that runs on host systems from Hewlett-Packard, IBM, Silicon Graphics, and Sun Microsystems.
Any networked system running Phone Home can monitor any number of MTI Gladiator RAID arrays.
Gladiator Phone Home reports via the Internet to the MTI Customer Care Center in Anaheim every six hours, even if everything is working correctly. If the MTI Customer Dispatch Monitoring System fails to receive a scheduled report, a service call is generated and the storage manager is contacted.
If a problem is developing with the array or a failure has occurred, the Gladiator Phone Home will immediately send key information to the MTI CCC. The information is automatically logged into the Integrated Call Tracking System and the appropriate technical resources are dispatched to resolve the problem.
The Gladiator Phone Home service is included in the first year on-site warranty for new equipment. Beginning in July, Gladiator Phone Home will be bundled into MTI's flexible on-site maintenance contract. MTI's mission is to be the premier provider of high-performance, cross-platform data storage management solutions for the enterprise.
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