Pioneer-Standard Electronics Inc. recently introduced MyPioneer.com in an effort to move toward a "my Yahoo" concept of Web-based personalization.
The online service enables users to customize the distributor's Web page around their particular needs and work-flow requirements, said Tom Pitera, president of the industrial-electronics division of Pioneer-Standard in Mayfield Heights, Ohio.
The site is currently customized around job function, but Pioneer expects users to be able to tailor it to even more individual needs in the next quarter or two, Pitera said.
Users can access three separate Web views regarding Pioneer's corporate, electronic-component, and computer-system information. From there they can drill down and choose a tab describing their requirements.
The four job functions are purchaser, purchasing manager, engineer, and engineering manager, according to Pitera, who said the job-oriented setup gives users a chance to find information relevant to their day-to-day responsibilities.
"The purchasing-management tab provides a different view than what the engineer needs," he said. "When you choose one of the views, the Web experience changes."
For instance, purchasers tend to need information about product availability, product life cycle, e-commerce and buying procedures, bill of materials analysis, and aftermarket support. Engineers, on the other hand, generally look for data on technical specifications or downloadable application notes.
Besides being able to establish "my account," "my orders," "find/quote/buy," and "team stuff" folders, purchasing professionals will be able to receive automated ship-order notification, alerting them via e-mail when an order ships. Additionally, purchasers will be able to search for up to 20 part numbers, send purchase orders, and buy products at negotiated contract pricing.
The idea behind MyPioneer.com stems from customer feedback. "We conducted many customer focus groups when we were doing our Web development," Pitera said. "The thing we kept hearing was, 'Show us what we want when we want it.' "