Spanlink Communications today introduced Spanlink Managed Services, offering customers varying service level options for managing their VoIP-based customer interaction systems. Services include administration support, remote administration and remote monitoring options.
Spanlink Managed Services enable businesses to supplement their internal administration resources or eliminate dedicated internal administrators. Customers enjoy a predictable expense model, immediate system ramp up, and access to customer interaction administration expertise and best practices.
"Different businesses have different administration needs, but everyone aims for efficiency and effectiveness," said Lowell Johnson, Spanlink vice president of Customer Advocacy. "With Spanlink Managed Services, businesses can take advantage of Spanlink's customer interaction expertise, budget wisely and focus their internal resources on other strategic activities."
To meet the diverse needs of customers, Spanlink Managed Services includes several service options:
Spanlink Administration Support allows businesses to purchase pre-paid service hours to supplement in-house administration efforts to ensure proactive system care and access to expert resources and mature processes.
Spanlink Remote Administration eliminates the need for a dedicated internal IT administrator. Spanlink remotely manages the entire VoIP system. Remote Administration allows businesses a scalable capability to immediately realize the benefits of their VoIP system's features and functions.
Spanlink Remote Monitoring is an application-aware service that combines automatic system performance monitoring with early notification to proactively address technical issues. The result is less system downtime and efficient use of IT staff time.