Palo Alto, Calif.Test-and-measurement house Agilent Technologies Inc. now has a program that guarantees a turnaround time of five business days for popular instruments covered by a serialized calibration contract. If the five-day commitment isn't met, you receive your next calibration at no charge.
"Regularly scheduled calibration by the manufacturer is the best way to ensure like-new performance of equipment throughout its lifetime," says Eric Senesi, VP and general manager of Agilent's Electronic Measurements Group, a service and support organization.
"The turnaround-time guarantee enhances confidence in measurement results, with the assurance that key instruments will have high availability for their intended use," adds Senesi.
Eligible instruments include digital multimeters, universal sources, counters, oscilloscopes, signal sources, power meters, spectrum analyzers, and network analyzers.
Click here for a list of specific Agilent models, participating local service centers, and regional availability.
Agilent says it will track the five-day period automatically, starting on the day it receives an instrument, and ending when the unit is shipped back. If the turnaround time exceeds five days, you'll receive an automatic one-interval extension of your contract (typically 12 months), providing one free calibration.
For more information, contact Agilent Technologies Inc., 395 Page Mill Rd., Palo Alto, Calif. 94303. Phone: 800-829-4444. Fax: (650) 752-5300.
Agilent Technologies, (650) 752-5000, www.agilent.com