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agk
While reading this article i felt that audio chip to be replaced. But reboot it ...
Daniel Payne
On the AT&T network I get about 5% of my calls to connect but then I only hear ...
Mobile phone fun: Troubleshooting 101
Janine Love
11/21/2011 1:07 PM EST
So, I have five phones on my Verizon plan. I've had a mobile phone since my first day on the job at Microwaves & RF magazine some 17 years ago (yes, it was huge, and expensive, but technically a mobile phone nonetheless). I tell you all this by way of explaining that I am by no means a mobile phone newbie.
Yet, today, I found myself in the Verizon Wireless store chuckling at the representative 'fixed' my mobile phone. You see, the phone rang, but I couldn't hear the caller. I could dial, but my target person couldn't hear me. The microphone and speaker, I explained to the tech, are both not functioning. The solution? Remove the battery, replace it, and try again.
When I handed the phone back to my spouse later today, he asked how they fixed it. I said "They fixed it with Microsoft reboot." For years we've been turning errant computers off and back on again to clear up issues, but it never occurred to me to try it with my phone. So, today, learning occurred. Perhaps that will save me (or you) at trip to the mobile phone store in the future...
Yet, today, I found myself in the Verizon Wireless store chuckling at the representative 'fixed' my mobile phone. You see, the phone rang, but I couldn't hear the caller. I could dial, but my target person couldn't hear me. The microphone and speaker, I explained to the tech, are both not functioning. The solution? Remove the battery, replace it, and try again.
When I handed the phone back to my spouse later today, he asked how they fixed it. I said "They fixed it with Microsoft reboot." For years we've been turning errant computers off and back on again to clear up issues, but it never occurred to me to try it with my phone. So, today, learning occurred. Perhaps that will save me (or you) at trip to the mobile phone store in the future...
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Frank Eory
11/21/2011 3:33 PM EST
Wow, I'm surprised you've never had to do a hard reset on your phone before. The need to do that is infrequent, but most smartphone owners I know have had to do it at least once, with one exception -- iPhone owners, who can't easily remove the battery anyway. But even there, Apple provides a different way to do a hard reset.
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janine.love
11/21/2011 5:30 PM EST
Well Frank, it may be that I periodically drop my (non smart) phone, the back pops off and the battery falls out. Thus, an accidental reset!
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Daniel Payne
11/21/2011 7:08 PM EST
On the AT&T network I get about 5% of my calls to connect but then I only hear silence while the other end hears me. In this case I believe it's a network issue and not a phone issue because it has been doing these for four generations of cell phones so far.
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agk
11/22/2011 5:46 AM EST
While reading this article i felt that audio chip to be replaced. But reboot it is working means the hard ware not failed.
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