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K Alliance
Great article. This should help protect our identities and create some security ...
Two-faced Facebook takes 'social' out of social networks
Junko Yoshida
2/10/2012 11:09 AM EST
NEW YORK – Raise your hand if you’ve had your identity stolen on Facebook.
Wow, that’s a lot of hands!
Now, let’s thin the mob. Raise your hand only if someone lifted private information on your own Facebook page, pretended to be you, befriended your friends, family members and business contacts and pried information out of them as if the “real” you were asking the questions.
Well, still quite a crowd!
Identity theft is a painful experience. Regardless of the extent of the damage, most victims feel totally violated.
Worse, we found, it appears Facebook doesn’t even have the courtesy to respond to subscribers’ complaints when their Facebook account is hacked.
After following all the necessary steps described on a Facebook page to report a fake account, you’ll find that Facebook doesn’t even send an automated e-mail saying, “We are sorry that this has happened to you,” or “Your fake account will be taken down immediately.”
Almost five hours later, the fake account will still be lurking out there, impersonating you and duping your friends.
Facebook’s offenses don’t end there, however.
The social media giant, having neglected to acknowledge your fake account report in the first place, goes into your actual Facebook page -- without your permission – and deletes the warning message that you posted to alert your friends that you’ve been hacked.
Facebook then goes a step further: Anyone who has responded by posting a consoling comment also gets deleted. Facebook – without permission or warning -- erases only comments specific to the latest identity theft on your wall.
Poof! Gone, forever.
Could it be that Facebook doesn’t want anyone to know how easy it is to use its platform to disrupt people’s personal lives?
This isn’t a hypothetical scenario. It happened recently to George Haber, a serial entrepreneur in Silicon Valley who is currently CEO at Cresta Technology Corp. (Santa Clara, Calif.)
On the morning of Feb. 7, a week after Facebook filed an IPO seeking to raise $5 billion, Haber’s wife, who was checking her e-mails in bed -- asked him: “Why did you invite me again on Facebook?”
Haber at first wasn’t alarmed. But he quickly found out that his younger son had already accepted a “friend” he thought was his father. Haber discovered that the impersonator had his picture – the same one on Haber’s real Facebook page. The pseudo-Haber also copied his entire “profile,” from schools to jobs.
Hardly a technology or social networking novice, Haber first sent a message to his doppelganger, asking: “Who are you? Why are you impersonating me?”
No response.
Haber reported the fake account to Facebook and asked them to block it – essentially following the procedure described on the Facebook website. Still no response from Facebook. Five hours later, the phony Haber was still out there. From Facebook? Zilch.
Haber says he immediately started sending alerts to his friends; posting a message on his real account, informing his hundreds of friends of the Haber impersonator. Be careful. Messages from “real” friends began pouring in to his page.
Haber kept waiting for the shadow Haber’s page to go down. Nothing happened. “I didn’t even get a ‘ticket item’ from Facebook,” he recalls. “It’s as though my request to Facebook — asking them to block this person — [had] gone into a black hole.”
Six hours later, Fake George finally disappeared from Facebook. Then, the strangest thing of all happened.
“My own message about this identity theft disappeared. Hundreds of my friends’ comments on the same topic disappeared at the same time,” says Haber. “And, of course, I get no message from Facebook telling me something like, ‘Hey, George, we took care of it.’”
Haber is from Romania. He grew up in a Communist state. “I lived through the time when someone tells the government on something or someone. I accepted that then.” He adds, “When this happened to me here in the United States, it really, quite shocked me.”
Most puzzling to Haber, and to me, is why his warning message and his friends’ sympathetic responses about the identity theft disappeared from his Facebook page. This couldn’t have happened unless someone with a clear intent went into Haber’s page to wipe out all mentions of identity theft, presumably to save face at Facebook.
Facebook has not returned our calls or repeated e-mails for comment.
Haber wonders why Facebook seems to be indifferent to preventing fake accounts on its site. “It’s not like they don’t have a technology to stop it in advance,” he notes.
While online impersonation is illegal in California, Facebook doesn’t seem to be interested in tracking down impersonators. Haber says, “It’s not like they can’t track him down. They have their e-mail address; they can trace the IP address. We’d have to assume that it’s just not in their best interest to do so.”
In fact, detecting fraud is against Facebook’s interest. One of the secrets of Facebook’s success is the vast number of members, estimated at more than 845 million worldwide. Facebook’s marketing dollars depend on that number being as big as possible. Facebook would be crazy to go cull the duplications from that whopping stat?
Wow, that’s a lot of hands!
Now, let’s thin the mob. Raise your hand only if someone lifted private information on your own Facebook page, pretended to be you, befriended your friends, family members and business contacts and pried information out of them as if the “real” you were asking the questions.
Well, still quite a crowd!
Identity theft is a painful experience. Regardless of the extent of the damage, most victims feel totally violated.
Worse, we found, it appears Facebook doesn’t even have the courtesy to respond to subscribers’ complaints when their Facebook account is hacked.
After following all the necessary steps described on a Facebook page to report a fake account, you’ll find that Facebook doesn’t even send an automated e-mail saying, “We are sorry that this has happened to you,” or “Your fake account will be taken down immediately.”
Almost five hours later, the fake account will still be lurking out there, impersonating you and duping your friends.
Facebook’s offenses don’t end there, however.
The social media giant, having neglected to acknowledge your fake account report in the first place, goes into your actual Facebook page -- without your permission – and deletes the warning message that you posted to alert your friends that you’ve been hacked.
Facebook then goes a step further: Anyone who has responded by posting a consoling comment also gets deleted. Facebook – without permission or warning -- erases only comments specific to the latest identity theft on your wall.
Poof! Gone, forever.
Could it be that Facebook doesn’t want anyone to know how easy it is to use its platform to disrupt people’s personal lives?
This isn’t a hypothetical scenario. It happened recently to George Haber, a serial entrepreneur in Silicon Valley who is currently CEO at Cresta Technology Corp. (Santa Clara, Calif.)
On the morning of Feb. 7, a week after Facebook filed an IPO seeking to raise $5 billion, Haber’s wife, who was checking her e-mails in bed -- asked him: “Why did you invite me again on Facebook?”
Haber at first wasn’t alarmed. But he quickly found out that his younger son had already accepted a “friend” he thought was his father. Haber discovered that the impersonator had his picture – the same one on Haber’s real Facebook page. The pseudo-Haber also copied his entire “profile,” from schools to jobs.
Hardly a technology or social networking novice, Haber first sent a message to his doppelganger, asking: “Who are you? Why are you impersonating me?”
No response.
Haber reported the fake account to Facebook and asked them to block it – essentially following the procedure described on the Facebook website. Still no response from Facebook. Five hours later, the phony Haber was still out there. From Facebook? Zilch.
Haber says he immediately started sending alerts to his friends; posting a message on his real account, informing his hundreds of friends of the Haber impersonator. Be careful. Messages from “real” friends began pouring in to his page.
Haber kept waiting for the shadow Haber’s page to go down. Nothing happened. “I didn’t even get a ‘ticket item’ from Facebook,” he recalls. “It’s as though my request to Facebook — asking them to block this person — [had] gone into a black hole.”
Six hours later, Fake George finally disappeared from Facebook. Then, the strangest thing of all happened.
“My own message about this identity theft disappeared. Hundreds of my friends’ comments on the same topic disappeared at the same time,” says Haber. “And, of course, I get no message from Facebook telling me something like, ‘Hey, George, we took care of it.’”
Haber is from Romania. He grew up in a Communist state. “I lived through the time when someone tells the government on something or someone. I accepted that then.” He adds, “When this happened to me here in the United States, it really, quite shocked me.”
Most puzzling to Haber, and to me, is why his warning message and his friends’ sympathetic responses about the identity theft disappeared from his Facebook page. This couldn’t have happened unless someone with a clear intent went into Haber’s page to wipe out all mentions of identity theft, presumably to save face at Facebook.
Facebook has not returned our calls or repeated e-mails for comment.
Haber wonders why Facebook seems to be indifferent to preventing fake accounts on its site. “It’s not like they don’t have a technology to stop it in advance,” he notes.
While online impersonation is illegal in California, Facebook doesn’t seem to be interested in tracking down impersonators. Haber says, “It’s not like they can’t track him down. They have their e-mail address; they can trace the IP address. We’d have to assume that it’s just not in their best interest to do so.”
In fact, detecting fraud is against Facebook’s interest. One of the secrets of Facebook’s success is the vast number of members, estimated at more than 845 million worldwide. Facebook’s marketing dollars depend on that number being as big as possible. Facebook would be crazy to go cull the duplications from that whopping stat?
Creative hooliganism. A vending machine in the
Facebook HQ corridor.
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GeorgeHaber
2/10/2012 11:58 AM EST
insightful article thank you.
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junko.yoshida
2/10/2012 12:14 PM EST
I think a lot of us are jaded, when we hear about identity theft on social networks. I hear from my friends comments ranging from "Oh, Junko, you just need to be careful with the security settings," to "Get used to it, this happens all the time."
Maybe. But just a minute here.
If the social media means that we are "the people" and we are "the government," we'd better do a much better job telling Facebook that this is NOT acceptable.
Deleting my comment and my friends' comments on my wall without my permission is not kosher.
I am still waiting to hear from Facebook.
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http://www.lulu.com/spotlight/poconoarmchairreview
2/10/2012 12:31 PM EST
You can probably expect more of that from Facebook. I do.
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http://www.lulu.com/spotlight/poconoarmchairreview
2/10/2012 12:34 PM EST
By the way, I got your request for my bank account number. I'll be sending it shortly.
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parity
2/10/2012 12:38 PM EST
That is disturbing all the way around. In a real sense, there is no protection against someone deliberately impersonating you online in Facebook, nor of you knowing about it when it happens.
Once your identity is hijacked, the impostor could request information, opinion etc or even set up a "meeting" somewhere with evil intent.
On the other side of this - how do you know you are actually communicating with an actual friend and not some stalker or government agent?
Thinking further, I use gmail for email and their Google+ is integrated in as a recent Facebook competitor. (I have not used it) I can see where attaching a social network app to a pre-existing, unique email address would be much safer and less open to spoofing/impersonation by hackers. Facebook does not have this layer of verifiable account information.
Publicizing this vulnerability could put a damper on their upcoming IPO, hence maybe why they want to keep this buried by deleting references to it?
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junko.yoshida
2/10/2012 1:47 PM EST
Very true. When I first received a message from George Haber on this incident via Facebook, I was suspicious. I checked, double-checked his Facebook page; sent an e-mail; but I wasn't still sure that I am talking to the right George Haber; I sent a Linked-In message; etc. and finally talked to him in person -- good old way -- via voice. It was a good thing I knew his voice.
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kdboyce
2/10/2012 1:13 PM EST
The ugly truth is that doing anything on line carries a great deal of risk in exposing personal details and potential financial loss. Merely putting your phone number in an email to someone you want to have it does not prevent it from being picked up by a data mining service somewhere. From that, skilled 'miners' can find a lot more info than you would care to have out there.
Like all tools, in the wrong hands, the internet and related online 'services' can wreck non repairable harm in our lives. And laws with any teeth in them to protect the user, or punish the wrong doers, or compensate the victims, are almost totally lacking.
This week Google has put forth a plan to pay browser users IF that user would allow Google to add some more 'tracking' software to their browser "to allow them to better serve" the user.
Coupled with the unfettered ability for anyone to publish('blog')anything about you true or not, your reputation can be totally screwed. Some companies are now offering (for $$$$) to fix your online reputation.
I once read a business plan of a proposed social network company which at least told the truth by stating in the prospectus that the user should have no reason to expect any privacy at all.
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junko.yoshida
2/14/2012 11:02 AM EST
Your last paragraph says it all.
The guys who are developing social networks are operating under the assumption that "the user should have no reason to expect any privacy at all."
We should be all reminded of it; and I wish the social network companies would say it outright. Just like surgeon general's warning on smoking.
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LarryM99
2/10/2012 1:38 PM EST
The only real way to avoid this situation is to create a way of authenticating identity. Interestingly enough, this is seen as 'Big Brother' interference in our lives, even though the net result is increased security in terms of protecting our identities. Ideally there would be verified accounts for actual people and anonymous accounts for those who want or need them (political bloggers out of China, for example) or those just trying to be incognito. This status should be clearly indicated on each account.
Larry M.
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Patk0317
2/10/2012 4:15 PM EST
I have stopped using Facebook for any personal reasons at all. I do need to use it for work, but that is an account that shares none of my personal information.
Facebook is always changing security policies without any notice and it is up to the user to go in and reset things if you want to keep them private.
In this day and age I have absolutely no expectation of privacy. Anything you send in an email or even do can be online in an instant is someone has a cell phone at the ready.
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SEO Company
6/14/2012 9:11 AM EDT
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Frank Eory
2/10/2012 5:59 PM EST
As others have pointed out, anything you do online has risks. What makes this story newsworthy was how FB dealt with it, which strikes me as very odd. It's too bad they refused to comment on this matter.
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junko.yoshida
2/13/2012 7:01 AM EST
You are absolutely right, Frank.
We all understand that there are security risks on a lot of sites. We even understand someone could impersonate us on Facebook.
What separates an excellent company from others is how the company deals with it. Let's hope that the pending IPO would help Facebook act more responsibly and maturely.
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yalanand
2/10/2012 10:22 PM EST
Junko, thanks a lot for this article. Really an eye opener. I think FB should comeup with something similar to twitter which has "verified" accounts. FB can charge a nominal amount to confirm the identity of the user.
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t.alex
2/11/2012 9:30 AM EST
FB probably can start having advanced authentication such as face recognition.
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sharps_eng
2/11/2012 11:42 AM EST
What Facebook has demonstrated to me is that there are some services that people want to be supplied by a single source. There is only one Facebook, the competition is miniscule in comparison. Clearly people want only one social networking hub.
This single 'black hole' effect is common in human behaviour, and has another feature: the 'herd' can spontaneously abandon one fashion for another. which will happen when FB gets just enough people disappointed that they switch to the next big thing. at that point Facebook will be history, and rebranding will not help.
FB's best move is to create a 'NEW FB' and get everyone to switch, offering better, more secure etc etc. Hell they could switch everyone automatically, its only software!
Come to think of it, the competition could switch us all over from FB without asking anyway, by the sound of it!
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Luis Sanchez
2/13/2012 1:43 AM EST
My brother had an impersonator once too. I think nothing major happened. But I think he now uses another name just to avoid this kind of things. He's a TV artist so that's why he gets some attention, lucky for us who are not so famous and have not much to fear. Nevertheless quite interesting to read that Facebook is capable of playing "Big Brother" and tweak one's profile willingly. Yikes!
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junko.yoshida
2/13/2012 6:56 AM EST
I think we all know that any entity that stores a lot of personal information about individuals -- like Facebook does -- is totally capable of play a "Big Brother" role.
The question is how much trust and faith we put in them, assuming that they would "do the right thing."
Clearly, in this case, Facebook failed to live up to our expectations.
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djafer
2/13/2012 1:52 AM EST
I don't like facebook, never did. Just use google +!
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resistion
2/13/2012 4:36 AM EST
Junko, thanks a lot for the article, would never have suspected.
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junko.yoshida
2/13/2012 7:06 AM EST
Thanks, resistion. When a company with power thinks that they can get away with such a practice as "erasing" what people said about the company on a "social" network site, I think they went too far.
After all, Facebook is "a social network," and if the social network giant can't take the heat on the social playground they have created, there is nothing "social" about Facebook.
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parity
2/13/2012 7:34 PM EST
+1
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jeremybirch
2/13/2012 7:35 AM EST
If you don't pay for a service and have a service level contract with the provider, then all you are to them is a source of revenue that they can derive from the data you put onto their site. If it is not obvious how a company makes money out of giving a free service then it is because they are selling what you gave them for free. Currently this is through focussed advertising - but is that the limit to what they can do with your data?
Does FB really need you real date of birth, and all of the other data that "prove" who you are in other contexts eg when opening a bank account?
[For that matter do you need to know what everyone you have ever met have eaten for lunch? ;) ]
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Duane Benson
2/13/2012 11:32 AM EST
The removal of the messages is both disturbing and, sadly, not terribly surprising.
I think there's a natural tendency to assume that governments and old-guard corporations can't be trusted, but new Internet companies can. Wealth, power and control are prime motivators for misdeeds in government and old companies. The people in new Internet companies are really no different and are just as likely to succumb to those temptations.
The other thing that is easy to forget is that Facebook and similar companies don't really have anything to stop them from deleting or even altering users' data because it's really not "users'" data. It pretty much belongs to FB and they have a lot of legal leeyway in what they do with it.
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phoenixdave
2/13/2012 11:49 AM EST
I personally am much more afraid of this happening on Linkedin, which would, at least for me, be much more serious.
I'm not sure if anyone has had any similar issues on Linkin.
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parity
2/13/2012 7:40 PM EST
Not a similar experience except I accidentally created two different Linkedin accounts and had to ask them to delete one. I suppose something similar the the FB episode could be exploited there.
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LUslaner
2/13/2012 12:59 PM EST
An unknown user hacked my facebook account and was talking to my friends asking for ransom money. I was able to post on my wall that my account was hacked, and not to respond. I was also able to go into the account settings and change my password. It was surreal watching someone chatting as if they were me, and there was nothing I could do, until they logged out and the account settings were updated. I also had to refriend several folks that my hacker had unfriended, since they called him/her on the fact that it clearly wasn't me. My advice is to make your password very secure, and change it often.
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junko.yoshida
2/13/2012 2:42 PM EST
Very interesting.
If I may ask, do you have any idea how long did this fake person existed on Facebook pretending like you?
And since you had noticed it and notified that to Facebook, how long did it take for Facebook to take down the fake account?
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R0ckstar
2/13/2012 4:04 PM EST
The only way you can expect to protect your online data is to either run your own social network site out of your house on your own hardware with uber-secure passwords, or don't use social networks. I choose the latter. My personal information is far too valuable to me to simply give away for free to some faceless corporation to exploit with only it's own interests in mind. What people forget, is that the operator of these social network servers have complete admin access to all user account information public and "private". No thanks. I never jumped on that bandwagon. This is one of those cases where people get what they pay for.
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Bill Chase
2/13/2012 6:45 PM EST
A facebook hacker entered my account and sent porno messages to a lot of my facebook accounts- friends and professional contacts. How do you undo that damage?
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junko.yoshida
2/14/2012 11:19 AM EST
That had happened to me too three or four years ago.
No, you can't undo it.
I remember that I received a ton of e-mails from my friends that my facebook page got hacked -- at 9:30p.m. That's when it hit me that my friends are NOT watching TV but they are reading FB pages!
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parity
2/13/2012 7:57 PM EST
FIRESHEEP
This comment is potentially troublesome, but the larger community should be aware of how vulnerable we are around open WiFi hot spots. EETimes, delete this if you think it is harmful.
A programmer has posted "free-ware" that allows anyone to instantly scan surrounding computers in an open WiFi environment and take over another user's Facebook, Twitter etc sessions with just a single click. The link below explains just how easy this is. Software install is easy too. He did it to protest websites that do not provide end-to-end session encryption (HTPPS or SSL) leaving users vulnerable. It is eye-popping. This is not a function of the browser, rather the website.
Home wireless routers with encryption enabled will be safe from this attack. I understand banks are using end-to-end encrypt.
http://codebutler.com/firesheep
E-t-E encryption puts higher processing loads on site servers, hence their reluctance to add the additional cost for consumer protection.
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jackOfManyTrades
2/14/2012 4:03 AM EST
A simple solution: don't touch Facebook with a bargepole.
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Robotics Developer
2/14/2012 12:52 PM EST
I have regretted signing up on facebook almost as soon as I did. I am now thinking of dropping it altogether and letting my friends know that I am (so as to avoid "hurt" feelings and future spoofing). If enough people dropped FB then they WOULD sit up and take notice..
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junko.yoshida
2/14/2012 5:25 PM EST
If enough people do it, then, it's "a movement"!
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zeeglen
2/14/2012 1:15 PM EST
My wife and kids all have farcebook. My wife's dang fancy phone is constantly tinkling.
Sometimes it pays to be a Luddite...
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prabhakar_deosthali
2/15/2012 1:19 AM EST
It is we people who have made FB or such other social networks part of our life .If we all collectively decide then such social networks will get reduced from those millions of members to may be a few thousand hackers who will keep stealing each others' identity.
For companies using Facebook to reach out to their customers this is a serious warning
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2/15/2012 4:37 AM EST
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Steve.Jaacobson
2/17/2012 2:17 PM EST
Look at the FB business model. Who pays for all the staff, the server farms, and the exorbitant executive salaries? You do, in the form of your private data being sold to advertisers and anyone else who shells out a buck to FB (or LinkedIn, Google+, etc). You put stuff out there, it's gonna get sold to the highest bidder(s). Your hacker could have been a FB employee just jacking up the user count for their IPO.
Anything you put out on the "cloud", expect to get treated in the same way.
People ask me why I am not on FB, and I tell them. Privacy seems to be a thing of the past, both for the end user and the cloud vendors, and it takes something like this for people to wake up.
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IDontUseTheForumSoWhyAmIForcedToMakeANickname
2/19/2012 10:16 AM EST
Anybody who is stupid enough to put all their private details on one page and blindly believe that corporate facebook has their best interests in mind is an idiot and a fool.
Facebook is looking to ultimately profit and the only way they can do that is to sell your data to advertisers & marketers. By giving them your information freely, you are endorsing them to use/sell your information as they see fit. Don't blame facebook for your security woes, you are your own worst enemy.
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jsell
2/17/2012 2:40 PM EST
So they neglect to pull down a page someone has reported to them as being a stolen identity and remove all comments regarding the fraud, but they had no problem deleting my REAL page because I didn't want to give them my phone number? I fail to see the logic behind that.
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jsell
2/17/2012 2:42 PM EST
I failed to mention I received a notification when I attempted to log in that I had to provide a phone numer for them to call or text for verification. I refused to enter the information, so within a week my page had disappeared.
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Battar
2/19/2012 2:02 AM EST
I think George should contact Facebook and ask for his money back.
Oh.
Well, you can't really "demand" any kind of service which no one asked you to pay for. Social networking is an option, not a requirement, carries risks and should be used carefully.
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Duane Benson
2/20/2012 5:10 PM EST
@Battar - You've hit on a real key point here. We pay for our electricity, Internet service, water, gas, car, food, clothing, roads, fire protection, police and other services. We don't pay for Facebook, Google or most anything on the Internet.
Realistically, Facebook, Linkedin, Google and all of those other free site give an incredible amount of value for essentially nothing. We may have cause to be frustrated and stop using the service, but we really don't have much cause to complain to an organization that we voluntarily participate in that gives service for free.
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6/14/2012 9:08 AM EDT
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Josephbrighams
6/20/2012 12:03 PM EDT
I honestly think that things are going to get worse since they went public. But I have to say I do agree with Duane on his commentary.
-Joseph
http://dallasmarketing.blogspot.com
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K Alliance
9/4/2012 5:53 AM EDT
Great article. This should help protect our identities and create some security awareness.
- Hal
http://www.kalliance.com/
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obat
11/7/2012 10:48 PM EST
halo kawan
http://rumahjakarta2.blogspot.com/2012/11/obat-wasir-dan-ambeien-manjur-di.html
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